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Customer Success Manager I | Spain

ExtraHop Networks

Location: Remote — Worldwide Advertised pay: EUR 40,000–50,000 / yearly Work arrangement: Worldwide remote Employment: Full Time Posted: November 8, 2026 Freshness: Posted today Source check: Observed today
Disclosure5 of 5 core facts statedReview uncertainties
Last source observationObserved todayObservation is not employer confirmation.
Application destinationhimalayas.appReview the application route and source evidence in the full report below.

Executive opportunity brief

The decision in one screen

A compact evidence-first read of compensation, flexibility, mobility and what still needs verification. No universal quality score is used.

Compensation positionEUR 40,000–50,000 / year3 current same-currency observations
Work flexibilityWorldwide remoteBased only on stated location/work-arrangement evidence.
Decision evidence5 of 5 core facts knownThis listing states more core decision facts than the median role in the current sample.
Mobility evidenceSponsorship not establishedUnknown evidence is not treated as unavailable.
Current alternatives971 current same-family rolesCurrent HPJ inventory, not the whole labor market.
Negotiation readinessNegotiation evidence available: advertised pay range, strong decision evidence.Use the private Offer & Negotiation Lab below if an offer arrives.

Fast read

Opportunity DNA

There is a useful advantage here: location flexibility looks unusually broad. Still, the salary benchmark is still shallow could change the fit.

May appeal in aRemote-first search
PayRange available

The range is usable, but the comparable sample is still too shallow for a strong relative-pay call.

FlexibilityBroad location freedom

No material geography, office-attendance or timezone restriction is visible in the available wording.

Entry pathRequirements unclear

The listing does not make the minimum education or experience threshold clear enough yet.

MobilityNot established

Sponsorship and relocation support are not clear from the current listing.

ApplicationSome process detail

Part of the application route can be assessed, but the full external process may contain additional steps.

TraceabilityCurrent source traceable

At least one recent enabled source can still renew this vacancy.

This fingerprint summarizes what is clear, constrained or still unanswered in the current listing. It is a reading aid, not an overall job score.

Decision evidence check

5 of 5 core facts stated

This checks whether the listing states the facts that commonly change an employment decision. It measures disclosure completeness, not whether the opportunity is good or bad.

Facts already stated

  • Compensation
  • Work arrangement
  • Advertised location
  • Application closing time
  • Employment type

Core evidence complete

All five core facts are stated. Other details can still matter, so continue with the qualification, mobility, employer and application checks below.

Advertised location is not proof of work authorization, sponsorship, or legal eligibility. Unknown information is not a negative score; verify those questions separately.

Decision levers

What could make or break the fit?

Reasons to look closer

  • Location flexibility looks unusually broad: The available wording supports high Remote Freedom without a material geography, office-attendance or timezone restriction showing up.

Trade-offs to weigh

  • The salary benchmark is still shallow: Pay is disclosed, but the current comparison pool is too small for a strong relative-pay conclusion.

Questions worth asking before you invest more time

  • Confirm whether a degree is actually required, preferred, or replaceable with equivalent experience.
  • Confirm the actual minimum experience requirement rather than assuming preferred background is mandatory.
  • Ask whether visa sponsorship is available before investing significant time in the application.

These questions come from details the listing leaves open. An unanswered point is not treated as a disadvantage.

Opportunity neighborhood

Keep your options open

These live roles sit close enough to this opportunity to make useful comparison points. Look across several employers before deciding what pay, flexibility or access trade-offs you are willing to accept.

Platform Support Specialist

Health Hue Digital · Remote — Worldwide

Salary not disclosed Worldwide remote 4/5 core facts

Why it is nearby: Same seniority band · Similar work arrangement · Same employment type

Customer Success Manager

HireBoost · Remote — Worldwide

USD 36,000–42,000 / year Worldwide remote 5/5 core facts

Why it is nearby: Same seniority band · Similar work arrangement · Same employment type

Strategic Customer Success Manager, EMEA

Ashby · Europe

EUR 62,000–133,000 / year Region-restricted remote 4/5 core facts

Why it is nearby: Similar work arrangement · Same employment type · Recently posted

About 117% higher advertised midpoint

Different angle: Seniority is not explicit

Customer Success Manager (K-12)

Knowt Inc. · USA Only

Salary not disclosed Region-restricted remote 4/5 core facts

Why it is nearby: Similar work arrangement · Same employment type · Recently posted

Different angle: Seniority is not explicit

This neighborhood is drawn from current inventory in the same broad occupation. Similarity is based on explicit listing facts; missing details do not count against a job.

Role market context

How much current choice is visible around this kind of work?

This compares the vacancy with current High Paid Job inventory in the broad Customer success & support roles family. It describes visible choice and disclosure, not future demand or career quality.

Current visible roles971

200 most recent current roles sampled for the disclosure measures below.

Employers represented141

Distinct employers in the bounded current sample, not an estimate of all employers hiring in the market.

Decision-ready disclosure28%

Current sampled roles stating at least four of the five Core Decision Facts.

Compensation stated32%

Requires a numeric amount, explicit ISO currency and supported pay period.

Work arrangement stated84%

Listings with explicit enough remote, hybrid or on-site evidence to classify.

Stated closing time26%

Missing deadline evidence remains unknown and is not interpreted as an open-ended application window.

Disclosure comparison: This listing states more core decision facts than the median role in the current sample. This listing: 5/5 · sample median: 3.0/5.

Currencies with explicit pay evidence in the sample: USD (47) · EUR (6) · GBP (4) · BRL (2). Raw amounts across different currencies are not compared.

This describes current visible High Paid Job inventory in the same broad occupation family. Percentages use a bounded recent sample and are not a forecast, a complete labor-market census or an employer-quality measure.

Constraint opportunity lab

What changes the size of the current opportunity pool?

Each line applies one stricter evidence-based constraint to the same bounded current role-family sample. It helps you see the trade-off in visible choice without deciding which trade-off is right for you.

Require explicit sponsorship or relocation support 0 / 200 0%

Counts only affirmative or possible sponsorship evidence, or relocation explicitly offered. Unknown is not treated as no.

Require worldwide remote evidence 13 / 200 7%

A much stricter subset: only listings with explicit worldwide-remote evidence remain.

Require at least four Core Decision Facts 55 / 200 28%

Shows the subset with enough stated evidence for a more informed first comparison.

Require usable compensation disclosure 63 / 200 32%

Requires amount, explicit ISO currency and a supported pay period. Missing pay evidence remains unknown.

Require a remote-listed arrangement 74 / 200 37%

Counts roles explicitly classified as worldwide remote, region-restricted remote or remote with restrictions still unclear.

Stay around the same seniority band 134 / 200 67%

Includes roles whose seniority is genuinely unspecified rather than assuming they belong to another level.

Keep the same employment type 115 / 121 95%

Uses only roles with a stated employment type.

Keep this advertised salary floor in the same currency 3 / 6

Only same-currency opportunities with usable annualized pay enter this comparison. Other currencies are not converted or treated as lower.

These are counterfactual filters over a bounded sample of current HPJ inventory in the same broad occupation family. They show how visible choice changes when one evidence-based constraint is applied; they do not tell you which constraint you should choose or predict hiring outcomes. The calculation uses the 200 most recent current roles from 971 visible roles in this broad family.

Salary transparency context

Is pay disclosure typical for this kind of role?

This listing states usable structured compensation. About 32% of the bounded current role sample does the same.

This listingUsable pay stated

Compensation counts only when amount, ISO currency and supported pay period are all known.

Current same-role sample32%

Pay disclosure is limited in the current role sample.

Current employer patternInsufficient evidence

Employer-level comparison is withheld until enough current employer listings are available.

This compares salary-disclosure behavior in current visible listings. It does not compare raw salary amounts across currencies, infer undisclosed pay as zero, or rate employer quality.

Private offer & negotiation lab

Turn an offer into evidence, not guesswork

Enter an annual base offer and, if you want, your own target. HPJ compares only within one explicit currency and never chooses a target for you.

Advertised annualized payEUR 40,000–50,000 / yearListing evidence only.
Current comparable medianInsufficient same-currency sampleAt least 10 observations required.
Current upper quartileNot publishedCurrent HPJ inventory context, not a salary recommendation.

Negotiation evidence available: advertised pay range, strong decision evidence.

Enter an annual base offer to compare it with explicit same-currency evidence. HPJ will not suggest a target for you.

Review the full package · 10 terms

Mark what is confirmed, what needs clarification and what you want to prioritize. These choices and notes stay in this browser.

Base payKnown

Usable advertised compensation is available.

Bonus / commissionMentioned

Variable compensation is mentioned; verify amount, formula, target and eligibility.

Equity / long-term incentivesMentioned

Equity or long-term incentive language is mentioned; verify grant type, vesting and valuation basis.

Retirement / pensionMentioned

Retirement or pension benefits are mentioned; verify employer contribution and vesting.

Health benefitsMentioned

Health-benefit language is mentioned; verify coverage, dependants and employee cost.

Paid leaveMentioned

Paid-leave language is mentioned; verify the exact entitlement and carry-over rules.

Work arrangementKnown

A work-arrangement signal is available; verify schedule details before relying on it.

RelocationVerify

Relocation support not established

Visa / work authorizationVerify

Sponsorship not established

Review timingVerify

A review cycle is mentioned; verify timing and whether compensation can change at that review.

Questions worth taking into the offer conversation

  • If relocation is relevant, what expenses, timing and repayment conditions are covered?
  • What exact sponsorship or work-authorization conditions apply to this role?
  • When is the first performance and compensation review after joining?

Occupation intelligence

What broader career references connect to this role?

HPJ uses broad comparison families for current-market analysis. External taxonomy results are reference candidates for that broad family, not a declaration that this vacancy has been authoritatively classified into a specific occupation.

HPJ comparison familyCustomer success & support roles
Adjacent families worth exploringSales roles · Operations & program roles

European occupation references

This service uses the ESCO classification of the European Commission.

U.S. occupation references

This site incorporates information from O*NET Web Services by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). O*NET® is a trademark of USDOL/ETA.

Career reference research

Skills worth investigating

Official occupational context, paired with exact phrases visible in this vacancy. It is not a skills test or an applicant-fit score.

ESCO · European occupation

customer service representative

Usually essential in this ESCO occupation
  • customer service
  • ensure client orientation
  • knowledge base
  • have computer literacy
  • manage schedule of tasks
  • apply conflict management
  • create solutions to problems
Context-dependent ESCO skills
  • data mining methods
  • carry out active selling
  • relationship marketing
  • speak different languages
  • facilitate official agreement

O*NET · U.S. occupation

Customer Service Representatives

O*NET occupation skills
  • Active Listening
  • Service Orientation
  • Speaking
  • Reading Comprehension
  • Critical Thinking
  • Complex Problem Solving
  • Time Management
  • Monitoring
Build my private skill preparation brief Your evidence · Practice · Interview questions

Plan how you might demonstrate or investigate occupational skills. These are broad-family reference examples, not confirmed vacancy requirements. Nothing you enter is sent to High Paid Job.

customer serviceESCO · Essential · Listing mention unknown
ensure client orientationESCO · Essential · Listing mention unknown
knowledge baseESCO · Essential · Listing mention unknown
have computer literacyESCO · Essential · Listing mention unknown
manage schedule of tasksESCO · Essential · Listing mention unknown
apply conflict managementESCO · Essential · Listing mention unknown
create solutions to problemsESCO · Essential · Listing mention unknown
data mining methodsESCO · Optional · Listing mention unknown
carry out active sellingESCO · Optional · Listing mention unknown
relationship marketingESCO · Optional · Listing mention unknown
speak different languagesESCO · Optional · Listing mention unknown
facilitate official agreementESCO · Optional · Listing mention unknown
Active ListeningO*NET · Skills · Listing mention unknown
Service OrientationO*NET · Skills · Listing mention unknown
SpeakingO*NET · Skills · Listing mention unknown
Reading ComprehensionO*NET · Skills · Listing mention unknown
Critical ThinkingO*NET · Skills · Listing mention unknown
Complex Problem SolvingO*NET · Skills · Listing mention unknown
Time ManagementO*NET · Skills · Listing mention unknown
MonitoringO*NET · Skills · Listing mention unknown

Private to this browser. Up to 20 reference skills; not a qualification assessment or hiring prediction.

Useful next question: Which of these occupational reference skills does the hiring manager actually expect for this specific role, and what evidence would demonstrate them?

These skills belong to one reference occupation selected for HPJ’s broad career family, not a verified classification of this vacancy. Text overlap only means a phrase appears in the available listing text; it does not establish an employer requirement, your proficiency, or a qualification gap. A missing mention is unknown, not a deficit.

Adjacent current roles to investigate

Adjacent-family roles are exploration prompts from current HPJ inventory. They are not inferred qualification matches and they do not imply a promotion path.

Career move map

What sits one step away?

This listing is currently read as Mid-career. Nearby roles one visible seniority step away can help you judge whether to widen the search, stretch upward or compare the responsibilities more carefully.

Broader-entry direction

Stretch direction

Senior / lead

Customer Success Manager I | Spain

ExtraHop · Spain

Similar work arrangement · Same employment type · Recently posted Advertised midpoint is roughly level with this role

These are live roles one visible seniority step away in the same broad occupation family. They can reveal nearby options, but they are not a guaranteed promotion path and do not account for your personal experience.

Skill bridge

What does this role connect to?

Cybersecurity is one of the signals this listing shares with skills appearing often across current Customer success & support roles opportunities.

Skills named in this listing

CybersecurityMachine LearningProject Management

Shared with the current career sample

  • Cybersecurity Seen in 9 sampled listings
  • Machine Learning Seen in 9 sampled listings
  • Project Management Seen in 13 sampled listings

Combinations also appearing together

  • Cybersecurity + Machine Learning appeared together in 5 sampled listings
  • Cybersecurity + Project Management appeared together in 4 sampled listings

Application edge

  • If these skills match your background, prepare one concrete example that shows how you used Cybersecurity, Machine Learning, and Project Management rather than relying on a keyword-only claim.

If the named skills are genuinely transferable in your own experience, the occupation map also points to adjacent current families worth researching: Sales roles and Operations & program roles. This is exploration context, not a qualification match.

Skill signals come from explicit text mentions. A mention is not automatically a requirement, and absence from the current top-skill list does not make a skill rare or unimportant. The current career comparison draws on 120 sampled listings; 81 contain a recognized skill signal.

Application Decision Lab

Turn the listing into a preparation plan

Separate what the listing actually states from what you still need to prepare or verify. Your selections and short notes stay in this browser and are never submitted to High Paid Job.

Listing mention

Cybersecurity

This skill or technology is explicitly mentioned in the available listing text. A mention is not automatically a mandatory requirement; prepare a concrete example only if it is relevant to your experience.

Listing mention

Machine Learning

This skill or technology is explicitly mentioned in the available listing text. A mention is not automatically a mandatory requirement; prepare a concrete example only if it is relevant to your experience.

Listing mention

Project Management

This skill or technology is explicitly mentioned in the available listing text. A mention is not automatically a mandatory requirement; prepare a concrete example only if it is relevant to your experience.

Questions worth resolving before you rely on the opportunity

  • Work authorization / sponsorship: If sponsorship or work authorization matters to you, what exact immigration or employer-sponsorship conditions apply to this role?
  • Application process: What interview, assessment, portfolio, reference or screening stages are part of the hiring process?

Decision analysis

What the listing really tells you

Useful decision context

A closer look at Customer Success Manager I | Spain at ExtraHop Networks points most strongly to the range is useful even though the comparison pool is small, remote flexibility can be weighed properly, and the visible application effort can be estimated. Those signals shape the practical upside and the questions still worth asking.

The range is useful even though the comparison pool is small

A usable EUR salary is available, but there are not enough comparable current observations for a strong percentile statement yet.

Remote flexibility can be weighed properly

The work-location pattern is “Highly location-flexible”, with Remote Freedom at 100/100.

The visible application effort can be estimated

Provider-mediated application path. The external application may contain additional steps that are not visible from the listing itself.

The listing can be traced to a current source

The opportunity currently has 1 renewable source path across 1 source classes. Multiple independent paths can strengthen continuity, but they are not a substitute for checking the application destination.

How this analysis is assembled

This read combines the structured details currently available for pay, flexibility, qualifications, mobility, application effort and source continuity. Missing facts are left open for you to verify.

Analysis evidence coverage

How much analysis can the current evidence support?

70%Useful analysis evidence coverage
70%
Current-sample pay positionInsufficient comparable salary sample

Only 3 comparable salary observations are available. At least 10 are needed before showing a High Pay Score.

Remote Freedom evidence100 / 100

Measures observable location flexibility and explicit restrictions; it does not determine whether remote work is personally desirable.

Salary evidence qualityHigh confidence · Focused salary range

The configured source supplied structured salary fields, a usable currency and a focused comparison value.

Listing freshnessPosted today

The source posting date is today.

Source provenance evidenceEstablished source evidence

At least one enabled source recently observed the vacancy. The source chain is traceable, but this is not independent employer verification.

There is no universal opportunity score because pay, flexibility and access matter differently to different people. Compare Jobs lets you weight the evidence around your own priorities.

Decision checklist

What is supported, uncertain or worth checking?

This checklist separates supported strengths, visible cautions and missing evidence. It is not an overall recommendation or guarantee that the job is suitable for you.

Supported strengths

  • The available work-location evidence indicates strong location flexibility.

Visible cautions

  • Some compensation may be variable or performance-based. Confirm the guaranteed base amount before comparing headline pay.

Still unknown

  • There is not enough comparable salary evidence to establish this job’s current pay position.
  • Visa sponsorship is not established by the available listing data.

Qualifications & access

What qualifications are explicitly stated?

Entry-barrier evidence limited

EducationEducation requirement not established
Required experience evidenceExperience requirement not established
Explicit required barriers0
Explicit access signals0

Qualification signals come from explicit listing wording. Anything not mentioned remains unknown, so silence is never treated as proof that a degree, experience, licence or other requirement is unnecessary.

Pay vs. barriers

Opportunity Efficiency not assessed

The current pay position is not reliable enough to weigh compensation against the stated barriers.

Evidence gaps that could change this interpretation
  • Current comparable pay position is unavailable.
  • Education requirement is not established.
  • Required prior-experience level is not established.

This section weighs pay context against clearly stated barriers without collapsing unlike requirements into one universal score. Degree, experience, licensing, clearance and location limits remain separate, and missing qualification details stay unknown.

Beyond the headline

Not enough evidence for a hidden-value finding

Potential hidden value appears only when several distinct non-pay advantages are actually supported. Missing requirements or benefits are never counted as positives.

Strong location flexibility

The observable Remote Freedom evidence is strong and contains few explicit restriction signals.

Still check: The current application path is provider-mediated rather than directly classified as an employer-authorized or official route.

Hidden Value is an experimental evidence summary, not an investment-style score or guarantee of employability. It only uses explicit current listing evidence and does not infer that an unmentioned qualification is unnecessary.

Explainable opportunity highlight

Why this opportunity stands out

These are supported signals from the current listing and comparison sample—not a guarantee that this is the best job for you.

Clear compensation evidence

The source provides structured salary information with a comparatively focused range, improving the usefulness of pay comparisons.

Strong remote flexibility

The observable work-location signals indicate unusually strong location flexibility.

Fresh opportunity

The source posting date is today.

Compensation intelligence

How competitive is this pay?

No High Pay Score yet

Only 3 comparable salary observations are available. At least 10 are needed before showing a High Pay Score.

Why this analysis?

  • Only 3 comparable salary observations are available. At least 10 are needed before showing a High Pay Score.
  • Salary confidence: High. The configured source supplied structured salary fields, a usable currency and a focused comparison value.
  • Range quality: Focused salary range.

Employer compensation communication

Pay transparency at ExtraHop Networks

Not enough current listings

Only 1 current listing from this employer is indexed. At least three are required before employer-level pay transparency is summarized.

This pattern comes from the employer’s current visible vacancies. It describes hiring and pay transparency in those listings, not employee satisfaction or a permanent judgement of the employer.

Current employer intelligence

ExtraHop Networks — current opportunity snapshot

Employer-level patterns not available yet

Only 1 current listing from this employer is visible. At least three are needed before an employer pattern is shown.

This snapshot describes the employer’s current visible vacancies—things such as pay disclosure and work arrangement. It is not an employee-satisfaction or hiring-quality rating, and different currencies stay separate.

Work-location intelligence

Remote Freedom

100/100

Highly location-flexible

100%

Why this score?

  • The source describes the role as open worldwide or globally.

Flexibility signals detected

  • Worldwide or global remote eligibility is explicitly indicated.
  • The description indicates scheduling flexibility that can support location independence.

Remote Freedom measures observable location flexibility only. Unknown work-location information remains unscored. Timezone wording is penalized only when it appears restrictive; general collaboration across time zones is not treated as a restriction. A score does not guarantee legal work eligibility, payroll availability or visa sponsorship.

International applicant intelligence

Visa & relocation signals

Sponsorship status is shown only when the listing provides clear enough wording. Employer history or headquarters location is not used to guess an answer.

Visa sponsorshipSponsorship not established

The available listing details do not contain a clear enough sponsorship statement.

RelocationRelocation support not established

The available listing details do not contain a clear enough relocation statement.

Tradeoff check

What’s the catch?

These are visible conditions worth checking before treating the headline compensation as the whole story:

  • Some compensation may be variable or performance-based. Confirm the guaranteed base amount before comparing headline pay.

Current alternatives

Better-paying alternatives

These current roles show a materially higher annualized salary midpoint in the same broad occupation and currency. Similar seniority, country, work arrangement, employment type and recency are preferred where possible; higher pay alone does not make an alternative a better fit.

About +136% midpoint

Technical Support Engineer

Cribl · Germany

Remote — restrictions unclear

Why comparable: Similar work-location arrangement · Same employment type

Check: Seniority is not explicit in the alternative listing.

About +117% midpoint

Strategic Customer Success Manager, EMEA

Ashby · Europe

Region-restricted remote

Why comparable: Similar work-location arrangement · Same employment type · Recently posted

Check: Seniority is not explicit in the alternative listing. The alternative has a broad advertised salary range.

About +172% midpoint

Strategic Customer Success Manager - EMEA

Ashby · Europe

Region-restricted remote

Why comparable: Similar work-location arrangement · Same employment type

Check: Seniority is not explicit in the alternative listing.

Alternatives are drawn from the current inventory rather than presented as application recommendations. A pay difference needs to be meaningful—about 3% or more at the midpoint—and different currencies are not compared.

Application-path intelligence

What can we see about the application process?

Provider-mediated application path

The current application path comes through a publisher or aggregator. The destination may still lead to an employer-authorized hiring system, but that is not clear enough to assume.

Current destination: himalayas.app · HTTPS

No additional required application step is clear in the available listing text. This does not mean the external application is one-click or friction-free.

Application effort is estimated from visible listing and source details. Optional steps are kept separate from mandatory ones, and the external form may contain additional requirements that are not visible here.

Application safety context

Application safety check

Basic application-safety context available

The current application destination has a basic transport-safety signal such as HTTPS. This does not verify the employer, vacancy, recruiter or application process.

Evidence checked: Source provenance · Application destination · Listing wording

Observable transport-safety signals

  • The available application destination uses HTTPS.
Before you share money or sensitive information
  • Confirm the vacancy on the employer’s official careers site when practical, especially if a recruiter contacts you outside the listed application path.
  • Check that recruiter email domains and application destinations are consistent with the employer or an identifiable recruiting provider.
  • Do not pay application, processing, training or equipment fees merely to be considered for a job.
  • Do not send cryptocurrency, gift cards, online-banking credentials or PINs as part of an application.
  • Treat unusually fast offers or interviews conducted only through informal messaging channels as reasons to verify the employer independently.

This is a limited safety screen, not employer verification and not a fraud determination. Never send money, cryptocurrency, passwords or sensitive banking credentials merely because a listing appears on a job platform.

Original listing details

The section below comes from the listing source. The decision sections above use the job’s structured pay, location, qualification, mobility and application details to give you additional context.

At ExtraHop, we’re on a mission to protect and empower the connected enterprise. We reveal what is happening in the very infrastructure that sustains businesses, lives, and communities, and ensure the integrity of networks, data, systems, and processes. Organizations rely on ExtraHop to provide visibility into the cyber threats, vulnerabilities, and network performance issues that evade their existing security and IT tools. With this insight, organizations can investigate smarter, stop threats faster, and keep operations running.

Our mission is fueled by a profound social and moral responsibility to be the best at what we do, ensuring a secure world where everyone can thrive. If this sounds like a place you’d like to spend the next chapter of your career, we’d love to hear from you.

Position Summary

As a member of our Customer Success team, you’ll have the opportunity to unleash your expertise to wow customers and make a difference in an exciting, growing company. At ExtraHop, we provide solutions for mission-critical business and technology problems across a vast array of industries and technologies. With us, you’ll deliver solutions that customers previously thought infeasible or impossible to solve. Join us and you’ll find we have a supportive home team, great customers, and a product that customers love.

Key Responsibilities

  • Analyze customer requirements and promote the highest value application of ExtraHop in our customer's business environment.
  • Help to secure contract renewals and identify growth opportunities by assisting customers in driving successful outcomes with ExtraHop products and services.
  • Engage ExtraHop end-users to provide targeted assistance and enablement.
  • Assessing customer needs and coordinating high-value services such as ExtraHop Professional Services and advanced training.
  • Lead and facilitate new customer’s initial onboarding and introduction to ExtraHop.
  • Assess and document customer health and maturity levels to improve customer engagement strategy.
  • Execute direct customer engagement workflows and automated processes to evangelize ExtraHop and engage a wide cross-section of our user community.
  • Assist and contribute to ExtraHop’s Voice of Customer activities and provide influential input on product and service roadmap priorities.
  • Work with a diverse cross-section of ExtraHop’s business units and represent customer needs and expectations.
  • Champion customer needs and opportunities for product enhancement with ExtraHop development teams.
  • Develop and maintain Customer Success Plans documenting customer’s desired outcomes and value expectations.
  • Promote customers' use of our community platform and self-service capabilities.
  • Develop deep customer relationships across the customer organizations with key stakeholders and technology leaders.
  • Recognize organic opportunities for expansion/growth and engage the Sales team to pursue.
  • Host and conduct recurring customer meetings, working sessions, and Business Reviews with customers.
  • Operate as the nexus for customer engagement and strategy with other ExtraHop teams such as Sales, Marketing, Product, and Support.

Required Qualifications

  • Essential Language skills: Spanish & English. Other languages; Arabic, French, German or Portuguese would be highly desirable.
  • Any formal qualifications or training attended in Cyber Security or Networking a Plus

Essential Skills and Competencies

  • Exceptional verbal and written communication skills
  • Ability to present to a variety of audiences
  • Track record of building and managing relationships, both Internally and with Customers
  • Documenting Notes, Actions and Next steps to a high standard with strong follow up discipline.
  • Ability to work Flexible hours to support International Customers
  • Growth mindset: Desire and passion to build and growth technical skills and knowledge in Cyber and Networking
  • First class attention to detail.
  • Takes ownership of all tasks, working flexibly with independent initiative and direction from Customer Success Management
  • Any experience with project management, customer success or customer relationship management is a plus.
  • Intermediate-level skills with general corporate applications such as Email, Spreadsheets and Presentations

Compensation & Benefits: The salary range for this role is €40,000 - €50,000 per year, plus eligibility for sales commissions and stock option grants.

ABOUT EXTRAHOP

ExtraHop is reinventing Network Detection and Response (NDR) to offer enterprises unparalleled visibility, context, and control against emerging threats. The platform integrates NDR with Network Performance Management (NPM), Intrusion Detection Systems (IDS), and forensics, providing a single, comprehensive solution. By decrypting and analyzing complete packet-level data at wire speed and leveraging cloud-scale machine learning, ExtraHop empowers Security Operations Centers (SOCs) to detect, investigate, and remediate modern cyber risks in real time across their entire hybrid infrastructure, including data center, cloud, and SASE environments.

This comprehensive approach and market innovation have earned ExtraHop unique recognition as the only NDR vendor acknowledged as a leader by all major analyst firms, including the 2025 Gartner® Magic Quadrant for Network Detection and Response™, the 2025 Forrester® Wave for Network Analysis and Visibility, the 2024 IDC® Marketscape for NDR, and the 2025 Gigamon® Radar Report for Network Detection and Response. Since 2007, ExtraHop has consistently helped organizations worldwide extract in-depth network telemetry and contextual insights, affirming its commitment to protecting and empowering the connected enterprise.

OUR VALUES

Our culture is rooted in our five Values. These set the expectations for how we work individually and collectively as a team.

Lead with Purpose: We are driven to deliver results that create a positive impact for our customers, partners, and colleagues.

Act with Integrity: We operate with transparency, authenticity, and always in the best interest of the company.

Find a Way: We are resourceful, tackle hard problems with a sense of urgency and ownership, and do what it takes to get the job done.

Innovate: We listen to customers, partners, and the market, and respectfully push boundaries and challenge the status quo.

Share Success: We run together, we win together. We value diverse perspectives, hold space for all voices, and achieve the best results as a team.

BENEFITS

Employees' wellbeing is top of mind for the ExtraHop team. Employees and their families will have the option to participate in the following benefits:

  • Health, Dental, and Vision Benefits
  • Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time
  • Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan
  • FSA and Dependent Care Accounts + EAP, where applicable
  • Educational Reimbursement
  • 401k with Employer Match or Pension where applicable
  • Pet Insurance (US Only)
  • Parental Leave (US Only)
  • Hybrid and Remote Work Model

Our people are our most important competitive advantage, leading the charge against cyber criminals. Join the fight today!

To learn more, visit our website or follow us on LinkedIn.

Create a Job Alert

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Originally posted on Himalayas

Listing provenance

Where did this job come from?

See where this vacancy came from and whether more than one current source can still support it. Source names help with traceability and attribution; they are not endorsements or guarantees.

Current source evidenceEstablished source evidence

At least one enabled source recently observed the vacancy. The source chain is traceable, but this is not independent employer verification.

Continuity
One recent renewable source
Source-class independence
One renewable source class
Last source observation
Observed today

This records when High Paid Job last observed the vacancy in source evidence. It confirms source presence, not that the employer edited the vacancy at that time.

  • 1 enabled source recently observed this vacancy.

Source confidence is about traceability and continuity. It is separate from application safety and should not be read as an employer reputation rating.

HimalayasPublisher source

The vacancy is supplied by an external job publisher. Source information helps show where the listing came from; it is not a guarantee about the employer or vacancy.

Continue to applicationOpens in a new tab

Listing source: Himalayas. Destination: himalayas.app. The application opens in a new tab so you can keep this report open.