Job intelligence
Senior Amazon Connect System Administrator – DoD Healthcare
Leidos
Executive opportunity brief
The decision in one screen
A compact evidence-first read of compensation, flexibility, mobility and what still needs verification. No universal quality score is used.
Fast read
Opportunity DNA
The role stands out because pay compares strongly with similar current roles. Before going further, confirm whether a degree is actually required, preferred, or replaceable with equivalent experience.
Around the 80th percentile within 83 comparable USD salary observations.
No material geography, office-attendance or timezone restriction is visible in the available wording.
The listing does not make the minimum education or experience threshold clear enough yet.
Sponsorship and relocation support are not clear from the current listing.
Part of the application route can be assessed, but the full external process may contain additional steps.
At least one recent enabled source can still renew this vacancy.
This fingerprint summarizes what is clear, constrained or still unanswered in the current listing. It is a reading aid, not an overall job score.
Decision evidence check
5 of 5 core facts stated
This checks whether the listing states the facts that commonly change an employment decision. It measures disclosure completeness, not whether the opportunity is good or bad.
Facts already stated
- Compensation
- Work arrangement
- Advertised location
- Application closing time
- Employment type
Core evidence complete
All five core facts are stated. Other details can still matter, so continue with the qualification, mobility, employer and application checks below.
Advertised location is not proof of work authorization, sponsorship, or legal eligibility. Unknown information is not a negative score; verify those questions separately.
Decision levers
What could make or break the fit?
Reasons to look closer
- Pay compares strongly with similar current roles: The annualized midpoint is around the 80th percentile among 83 comparable USD salary observations.
- Location flexibility looks unusually broad: The available wording supports high Remote Freedom without a material geography, office-attendance or timezone restriction showing up.
Trade-offs to weigh
No major trade-off is stated clearly in the information available here. Employment terms outside the listing may still matter.
Questions worth asking before you invest more time
- Confirm whether a degree is actually required, preferred, or replaceable with equivalent experience.
- Confirm the actual minimum experience requirement rather than assuming preferred background is mandatory.
- Ask whether visa sponsorship is available before investing significant time in the application.
These questions come from details the listing leaves open. An unanswered point is not treated as a disadvantage.
Opportunity neighborhood
Keep your options open
These live roles sit close enough to this opportunity to make useful comparison points. Look across several employers before deciding what pay, flexibility or access trade-offs you are willing to accept.
Registered Nurse - Inpatient Staff
Veterans Health Administration · Buffalo, New York
Why it is nearby: Same seniority band · Recently posted
About 12% lower advertised midpoint
Supervisory Nurse (Specialty Clinic)
Indian Health Service · Pine Ridge, South Dakota
Why it is nearby: Recently posted
Advertised midpoint is roughly level
Different angle: Seniority is not explicit
Nurse (Clinical)
Military Treatment Facilities under DHA · Bethesda, Maryland
Why it is nearby: Recently posted
About 3% lower advertised midpoint
Different angle: Seniority is not explicit
LEAD MEDICAL SUPPLY TECH (STERILE PROCESSING)
Veterans Health Administration · Multiple Locations
Why it is nearby: Same seniority band · Recently posted
About 49% lower advertised midpoint
This neighborhood is drawn from current inventory in the same broad occupation. Similarity is based on explicit listing facts; missing details do not count against a job.
Role market context
How much current choice is visible around this kind of work?
This compares the vacancy with current High Paid Job inventory in the broad Healthcare roles family. It describes visible choice and disclosure, not future demand or career quality.
200 most recent current roles sampled for the disclosure measures below.
Distinct employers in the bounded current sample, not an estimate of all employers hiring in the market.
Current sampled roles stating at least four of the five Core Decision Facts.
Requires a numeric amount, explicit ISO currency and supported pay period.
Listings with explicit enough remote, hybrid or on-site evidence to classify.
Missing deadline evidence remains unknown and is not interpreted as an open-ended application window.
Currencies with explicit pay evidence in the sample: USD (175). Raw amounts across different currencies are not compared.
This describes current visible High Paid Job inventory in the same broad occupation family. Percentages use a bounded recent sample and are not a forecast, a complete labor-market census or an employer-quality measure.
Constraint opportunity lab
What changes the size of the current opportunity pool?
Each line applies one stricter evidence-based constraint to the same bounded current role-family sample. It helps you see the trade-off in visible choice without deciding which trade-off is right for you.
Counts only affirmative or possible sponsorship evidence, or relocation explicitly offered. Unknown is not treated as no.
A much stricter subset: only listings with explicit worldwide-remote evidence remain.
Shows the subset with enough stated evidence for a more informed first comparison.
Counts roles explicitly classified as worldwide remote, region-restricted remote or remote with restrictions still unclear.
Only same-currency opportunities with usable annualized pay enter this comparison. Other currencies are not converted or treated as lower.
Uses only roles with a stated employment type.
Requires amount, explicit ISO currency and a supported pay period. Missing pay evidence remains unknown.
Includes roles whose seniority is genuinely unspecified rather than assuming they belong to another level.
These are counterfactual filters over a bounded sample of current HPJ inventory in the same broad occupation family. They show how visible choice changes when one evidence-based constraint is applied; they do not tell you which constraint you should choose or predict hiring outcomes. The calculation uses the 200 most recent current roles from 2098 visible roles in this broad family.
Salary transparency context
Is pay disclosure typical for this kind of role?
This listing states usable structured compensation. About 87% of the bounded current role sample does the same.
Compensation counts only when amount, ISO currency and supported pay period are all known.
Pay disclosure is common in the current role sample.
This employer’s current pay-disclosure rate is broadly similar to the current same-role sample.
This compares salary-disclosure behavior in current visible listings. It does not compare raw salary amounts across currencies, infer undisclosed pay as zero, or rate employer quality.
Private offer & negotiation lab
Turn an offer into evidence, not guesswork
Enter an annual base offer and, if you want, your own target. HPJ compares only within one explicit currency and never chooses a target for you.
Negotiation evidence available: advertised pay range, current same-currency market context, strong decision evidence.
Enter an annual base offer to compare it with explicit same-currency evidence. HPJ will not suggest a target for you.
Review the full package · 10 terms
Mark what is confirmed, what needs clarification and what you want to prioritize. These choices and notes stay in this browser.
Usable advertised compensation is available.
Variable compensation is mentioned; verify amount, formula, target and eligibility.
Equity or long-term incentive language is mentioned; verify grant type, vesting and valuation basis.
Retirement or pension benefits are mentioned; verify employer contribution and vesting.
Health-benefit language is mentioned; verify coverage, dependants and employee cost.
Paid-leave language is mentioned; verify the exact entitlement and carry-over rules.
A work-arrangement signal is available; verify schedule details before relying on it.
Relocation support not established
Sponsorship not established
A review cycle is mentioned; verify timing and whether compensation can change at that review.
Questions worth taking into the offer conversation
- Is there a bonus, commission or other variable-pay component, and how is it calculated?
- What retirement or pension contribution does the employer provide?
- What health coverage is included and what costs remain with the employee?
- How much paid leave is provided and what are the carry-over or blackout rules?
- If relocation is relevant, what expenses, timing and repayment conditions are covered?
- What exact sponsorship or work-authorization conditions apply to this role?
- When is the first performance and compensation review after joining?
Occupation intelligence
What broader career references connect to this role?
HPJ uses broad comparison families for current-market analysis. External taxonomy results are reference candidates for that broad family, not a declaration that this vacancy has been authoritatively classified into a specific occupation.
European occupation references
- chiropractor
- home care aide
- mental health social worker
- maternity support worker
- aquatic animal health professional
This service uses the ESCO classification of the European Commission.
U.S. occupation references
- Mental Health Counselors 21-1014.00
- Occupational Health and Safety Specialists 19-5011.00
- Home Health Aides 31-1121.00
- Medical and Health Services Managers 11-9111.00
- Health Informatics Specialists 15-1211.01
This site incorporates information from O*NET Web Services by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). O*NET® is a trademark of USDOL/ETA.
Career reference research
Skills worth investigating
Official occupational context, paired with exact phrases visible in this vacancy. It is not a skills test or an applicant-fit score.
ESCO · European occupation
chiropractor
Usually essential in this ESCO occupation
- apply organisational techniques
- advocate health
- human physiology
- provide information on chiropractic treatment outcomes
- develop plans related to client discharge
- endocrinology
- interpret medical results
Context-dependent ESCO skills
- therapeutic massage
- interpret evoked potentials records
- use foreign languages in patient care
- record healthcare users' billing information
- manage the neuropsychiatric sequelae of stroke
O*NET · U.S. occupation
Mental Health Counselors
O*NET occupation skills
- Active Listening
- Social Perceptiveness
- Speaking
- Reading Comprehension
- Writing
- Critical Thinking
- Judgment and Decision Making
- Service Orientation
Build my private skill preparation brief Your evidence · Practice · Interview questions
Plan how you might demonstrate or investigate occupational skills. These are broad-family reference examples, not confirmed vacancy requirements. Nothing you enter is sent to High Paid Job.
Private to this browser. Up to 20 reference skills; not a qualification assessment or hiring prediction.
Useful next question: Which of these occupational reference skills does the hiring manager actually expect for this specific role, and what evidence would demonstrate them?
These skills belong to one reference occupation selected for HPJ’s broad career family, not a verified classification of this vacancy. Text overlap only means a phrase appears in the available listing text; it does not establish an employer requirement, your proficiency, or a qualification gap. A missing mention is unknown, not a deficit.
Career move map
What sits one step away?
This listing is currently read as Senior / lead. Nearby roles one visible seniority step away can help you judge whether to widen the search, stretch upward or compare the responsibilities more carefully.
Broader-entry direction
Copywriter, Medical Aesthetics
Health Hue Digital · Remote — Worldwide
Similar work arrangement · Same employment type · Recently postedSpanish Bilingual Call Agent - Healthcare
Neolytix · Remote — Worldwide
Similar work arrangement · Recently posted Advertised midpoint is about 94% lowerStretch direction
Associate Medical Director, Gynecologic Oncology
Natera · USA
Similar work arrangement · Same employment type · Recently posted Advertised midpoint is about 73% higherAssociate Creative Director, Copy - Healthcare Advertising
Precision Medicine Group · USA
Similar work arrangement · Same employment type · Recently posted Advertised midpoint is about 13% higherThese are live roles one visible seniority step away in the same broad occupation family. They can reveal nearby options, but they are not a guaranteed promotion path and do not account for your personal experience.
Skill bridge
What does this role connect to?
Cybersecurity is one of the signals this listing shares with skills appearing often across current Healthcare roles opportunities.
Skills named in this listing
Shared with the current career sample
- Cybersecurity Seen in 3 sampled listings
- Salesforce Seen in 5 sampled listings
Additional signals in this listing: AWS
Application edge
- If these skills match your background, prepare one concrete example that shows how you used AWS, Cybersecurity, and Salesforce rather than relying on a keyword-only claim.
Skill signals come from explicit text mentions. A mention is not automatically a requirement, and absence from the current top-skill list does not make a skill rare or unimportant. The current career comparison draws on 120 sampled listings; 45 contain a recognized skill signal.
Application Decision Lab
Turn the listing into a preparation plan
Separate what the listing actually states from what you still need to prepare or verify. Your selections and short notes stay in this browser and are never submitted to High Paid Job.
AWS
This skill or technology is explicitly mentioned in the available listing text. A mention is not automatically a mandatory requirement; prepare a concrete example only if it is relevant to your experience.
Cybersecurity
This skill or technology is explicitly mentioned in the available listing text. A mention is not automatically a mandatory requirement; prepare a concrete example only if it is relevant to your experience.
Salesforce
This skill or technology is explicitly mentioned in the available listing text. A mention is not automatically a mandatory requirement; prepare a concrete example only if it is relevant to your experience.
Questions worth resolving before you rely on the opportunity
- Work authorization / sponsorship: If sponsorship or work authorization matters to you, what exact immigration or employer-sponsorship conditions apply to this role?
- Application process: What interview, assessment, portfolio, reference or screening stages are part of the hiring process?
Decision analysis
What the listing really tells you
The headline alone does not tell the whole story for Senior Amazon Connect System Administrator – DoD Healthcare at Leidos. The clearest decision context comes from the advertised pay can be placed in context, work-location flexibility has usable detail, and the application route gives a few useful clues.
The advertised pay can be placed in context
The annualized midpoint sits near the 80th percentile within 83 comparable USD salary observations. Treat that as current advertised-pay context rather than a forecast of take-home or total compensation.
Work-location flexibility has usable detail
Location flexibility can be assessed here: Highly location-flexible, with a Remote Freedom reading of 96/100.
The application route gives a few useful clues
Provider-mediated application path. The external application may contain additional steps that are not visible from the listing itself.
Source continuity adds useful context
1 recent enabled source can currently renew this vacancy across 1 source classes. That improves traceability, although it does not verify the employer itself.
How this analysis is assembled
Built from the pay, location, qualification, mobility, application and source details available for this vacancy. Anything the listing leaves unresolved stays unresolved.
Analysis evidence coverage
How much analysis can the current evidence support?
Uses the explainable High Pay Score within the job’s current occupation/seniority/currency comparison sample.
Measures observable location flexibility and explicit restrictions; it does not determine whether remote work is personally desirable.
The salary is source-provided and normalizable, but the advertised range is broad enough to reduce comparison precision.
The source posting date is today.
At least one enabled source recently observed the vacancy. The source chain is traceable, but this is not independent employer verification.
There is no universal opportunity score because pay, flexibility and access matter differently to different people. Compare Jobs lets you weight the evidence around your own priorities.
Decision checklist
What is supported, uncertain or worth checking?
This checklist separates supported strengths, visible cautions and missing evidence. It is not an overall recommendation or guarantee that the job is suitable for you.
Supported strengths
- Advertised pay is above much of the current comparable disclosed-salary sample.
- The available work-location evidence indicates strong location flexibility.
Visible cautions
- A security-clearance requirement may substantially narrow eligibility.
- The description appears to mention an advanced degree requirement or preference.
Still unknown
- Visa sponsorship is not established by the available listing data.
Pay vs. barriers
Strong pay; barrier efficiency remains uncertain
Pay compares strongly, but the listing does not provide enough detail about barriers or access routes to call the role unusually accessible.
Comparable disclosed-pay evidence places this job at about 80 / 100 within its current occupation/seniority sample.
- Education requirement is not established.
- Required prior-experience level is not established.
This section weighs pay context against clearly stated barriers without collapsing unlike requirements into one universal score. Degree, experience, licensing, clearance and location limits remain separate, and missing qualification details stay unknown.
Beyond the headline
Strong multidimensional signals
The role combines a strong current pay position with at least one clear non-pay advantage. Whether that makes it a better choice depends on your priorities.
The annualized salary midpoint is at or above about 80% of the current comparable disclosed-salary sample.
The observable Remote Freedom evidence is strong and contains few explicit restriction signals.
Still check: The current application path is provider-mediated rather than directly classified as an employer-authorized or official route.
Hidden Value is an experimental evidence summary, not an investment-style score or guarantee of employability. It only uses explicit current listing evidence and does not infer that an unmentioned qualification is unnecessary.
Explainable opportunity highlight
Why this opportunity stands out
These are supported signals from the current listing and comparison sample—not a guarantee that this is the best job for you.
Its annualized salary midpoint is at or above about 80% of the current comparable disclosed-salary sample.
The observable work-location signals indicate unusually strong location flexibility.
The source posting date is today.
Compensation intelligence
How competitive is this pay?
Above-market pay in current sample
The annualized midpoint is above the 75th percentile boundary of the current comparable sample.
The highlighted band is the middle 50% of the current comparable sample after the outlier guard. The dark marker is this job’s annualized salary midpoint.
Why this analysis?
- This score reflects the current advertised-pay distribution for comparable active jobs in the same currency. It measures pay position, not overall job quality.
- Salary confidence: Medium. The salary is source-provided and normalizable, but the advertised range is broad enough to reduce comparison precision.
- Range quality: Broad but usable range.
Employer compensation communication
Pay transparency at Leidos
Very strong current pay transparency
This score uses the employer’s current visible listings and combines how often pay is disclosed with how useful those ranges are. Bonus, equity and benefit mentions are shown separately and do not raise the score.
This pattern comes from the employer’s current visible vacancies. It describes hiring and pay transparency in those listings, not employee satisfaction or a permanent judgement of the employer.
Current employer intelligence
Leidos — current opportunity snapshot
Employer Evidence Profile
How often this employer’s current visible sampled vacancies state decision-critical information. These percentages describe evidence coverage, not employer quality.
Current sampled listings with advertised compensation evidence.
Current sampled listings whose work arrangement is clearer than unknown.
Current sampled listings with a supported country signal.
Current sampled listings with an explicit closing time.
Current sampled listings with a usable posting date.
Current sampled listings that explicitly indicate confirmed, possible or unavailable sponsorship evidence.
Current sampled listings with an explicit relocation signal.
Low coverage means the current visible listings state the information less often. It does not prove that the employer lacks the policy, benefit or support.
Common current occupation families: Operations (2) · Data & AI (1) · Healthcare (1)
Visible seniority mix: Senior / lead (6)
Current employment-type mix: Full time (6)
Other current roles from this employer
Senior Data Engineer
Remote — Worldwide
Senior / lead · Worldwide remoteSatellite Analyst
Remote — Worldwide
Senior / lead · Worldwide remoteCyber Integration Deputy Team Lead
Remote — Worldwide
Senior / lead · Worldwide remotePower Consultant Senior Project Manager - Transaction Services
Remote — Worldwide
Senior / lead · Worldwide remoteThese are other current vacancies visible from the same employer, not endorsements or evidence of future hiring plans.
Current disclosed salary medians by currency
- USD 140,525 median · 6 disclosed salaries
Questions worth asking this employer
- If work authorization matters to you, what sponsorship policy applies to this specific role and location?
- If a move is required, is relocation assistance available for this position?
These questions are prompted by missing or thin evidence in the employer’s current visible vacancies. Missing evidence is not treated as a negative judgement.
This employer snapshot uses the employer’s current visible listings. Remote and sponsorship rates use only vacancies with explicit evidence, while missing information stays unknown. Salary medians are shown separately by currency and need at least five disclosed salaries. Zero confirmed sponsorship means none was explicitly found in this sample, not that sponsorship is unavailable.
This snapshot describes the employer’s current visible vacancies—things such as pay disclosure and work arrangement. It is not an employee-satisfaction or hiring-quality rating, and different currencies stay separate.
Work-location intelligence
Remote Freedom
Highly location-flexible
Why this score?
- The source describes the role as open worldwide or globally.
Flexibility signals detected
- Worldwide or global remote eligibility is explicitly indicated.
Remote Freedom measures observable location flexibility only. Unknown work-location information remains unscored. Timezone wording is penalized only when it appears restrictive; general collaboration across time zones is not treated as a restriction. A score does not guarantee legal work eligibility, payroll availability or visa sponsorship.
International applicant intelligence
Visa & relocation signals
Sponsorship status is shown only when the listing provides clear enough wording. Employer history or headquarters location is not used to guess an answer.
The available listing details do not contain a clear enough sponsorship statement.
The available listing details do not contain a clear enough relocation statement.
Tradeoff check
What’s the catch?
These are visible conditions worth checking before treating the headline compensation as the whole story:
- A security-clearance requirement may substantially narrow eligibility.
- The description appears to mention an advanced degree requirement or preference.
Current alternatives
Better-paying alternatives
These current roles show a materially higher annualized salary midpoint in the same broad occupation and currency. Similar seniority, country, work arrangement, employment type and recency are preferred where possible; higher pay alone does not make an alternative a better fit.
Lead Clinical Laboratory Scientist
Veterans Health Administration · Castle Point, New York
UnclearWhy comparable: Same seniority band · Recently posted
Outpatient Staff Registered Nurse (RN) (Cardiology Clinic)
Veterans Health Administration · Phoenix, Arizona
UnclearWhy comparable: Same seniority band · Recently posted
Physician (Regular Ft)- Radiologist
Veterans Health Administration · Murfreesboro, Tennessee
UnclearWhy comparable: Recently posted
Check: Seniority is not explicit in the alternative listing.
Alternatives are drawn from the current inventory rather than presented as application recommendations. A pay difference needs to be meaningful—about 3% or more at the midpoint—and different currencies are not compared.
Application-path intelligence
What can we see about the application process?
Provider-mediated application path
The current application path comes through a publisher or aggregator. The destination may still lead to an employer-authorized hiring system, but that is not clear enough to assume.
Current destination: himalayas.app · HTTPS
No additional required application step is clear in the available listing text. This does not mean the external application is one-click or friction-free.
Application effort is estimated from visible listing and source details. Optional steps are kept separate from mandatory ones, and the external form may contain additional requirements that are not visible here.
Application safety context
Application safety check
Basic application-safety context available
The current application destination has a basic transport-safety signal such as HTTPS. This does not verify the employer, vacancy, recruiter or application process.
Evidence checked: Source provenance · Application destination · Listing wording
Observable transport-safety signals
- The available application destination uses HTTPS.
Before you share money or sensitive information
- Confirm the vacancy on the employer’s official careers site when practical, especially if a recruiter contacts you outside the listed application path.
- Check that recruiter email domains and application destinations are consistent with the employer or an identifiable recruiting provider.
- Do not pay application, processing, training or equipment fees merely to be considered for a job.
- Do not send cryptocurrency, gift cards, online-banking credentials or PINs as part of an application.
- Treat unusually fast offers or interviews conducted only through informal messaging channels as reasons to verify the employer independently.
This is a limited safety screen, not employer verification and not a fraud determination. Never send money, cryptocurrency, passwords or sensitive banking credentials merely because a listing appears on a job platform.
Original listing details
The section below comes from the listing source. The decision sections above use the job’s structured pay, location, qualification, mobility and application details to give you additional context.
Leidos is hiring for Global Nurse Advice Line – Next Generation (GNAL-NG), a Defense Health Agency (DHA) service providing reliable, timely, professional, and courteous registered nurse (RN) triage, care advice, care coordination, and customer service, 24 hours a day, 7 days a week to eligible MHS beneficiaries. On GNAL-NG we leverage technology to provide the patient with a superior experience while providing the patient with quick access to a live telehealth RN or care coordinator. Our approach helps provide the appropriate level and place of care, helping to improve healthcare outcomes and reduce total cost of care.
Leidos is seeking an experienced Senior Amazon Connect System Administrator to support the administration, configuration, operation, and sustainment of an enterprise cloud-based contact center platform supporting the Department of Defense (DoD) and Defense Health Agency (DHA).
The successful candidate will be responsible for maintaining daily Amazon Connect operations, including inbound call routing, multi-level interactive voice response (IVR), call queues, agent configurations, workforce management, call recording, transcription, and contact center analytics.
The Amazon Connect environment will integrate with Salesforce Health Cloud to support healthcare contact center operations, including patient engagement, nurse advice services, care coordination, appointment scheduling, and referral management. This position will serve as a senior technical resource responsible for maintaining platform availability, managing configuration changes, resolving complex technical incidents, and supporting compliance with applicable government security and privacy requirements.
Must be able to obtain and maintain a Public Trust Security Clearance.
Primary Responsibilities
- Administer and maintain Amazon Connect environments, including users, security profiles, routing profiles, agent hierarchies, contact queues, and operational configurations.
- Perform routine and complex moves, adds, and changes (MACs), including agent provisioning, access management, queue assignments, and routing updates.
- Configure and maintain inbound telephone numbers, multi-level IVR menus, prompts, business hours, holiday schedules, call routing, transfers, and callbacks.
- Monitor contact center performance, including call volumes, queue wait times, service levels, abandoned calls, agent availability, and system health.
- Support workforce management capabilities, including forecasting and scheduling configurations, agent adherence monitoring, and operational reporting.
- Administer approved call recording, transcription, quality management, and contact analytics configurations.
- Support operational integrations between Amazon Connect and Salesforce Health Cloud, including screen pops, customer identification, contact activity logging, and associated workflows.
- Provide Tier 2 technical support, troubleshoot complex routing and configuration issues, perform root cause analysis, and escalate software or integration defects to the development team.
- Monitor AWS CloudWatch logs, contact records, operational metrics, and other diagnostic information to identify and resolve system issues.
- Support testing, validation, and deployment of configuration changes, platform updates, and application releases.
- Maintain system documentation, configuration inventories, standard operating procedures, and troubleshooting guides.
- Ensure system administration activities comply with applicable DoD/DHA cybersecurity, privacy, access management, and change control requirements.
- Collaborate with Amazon Connect developers, Salesforce administrators, cloud engineers, cybersecurity personnel, and contact center operations teams to improve platform reliability and operational efficiency.
- Provide technical guidance and mentoring to junior administrators and support personnel.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related technical discipline and 4–8 years of relevant experience, or a master's degree with 2–6 years of relevant experience. Equivalent experience may be considered in accordance with Leidos policies.
- At least 1 year of hands-on experience administering Amazon Connect or a comparable enterprise contact center platform.
- Experience configuring and maintaining contact center users, queues, routing profiles, operating hours, IVR menus, and call distribution settings.
- Understanding of enterprise contact center operations, including inbound call routing, agent management, contact handling, and service-level performance metrics.
- Experience supporting call recording, workforce management, contact center reporting, or quality management capabilities.
- Experience troubleshooting contact center configuration, routing, connectivity, and agent-related issues.
- Familiarity with AWS cloud services and monitoring capabilities.
- Experience supporting enterprise production applications in a structured incident and change management environment.
- Ability to independently investigate and resolve complex operational and technical issues.
- Strong analytical, troubleshooting, technical documentation, communication, and collaboration skills.
- Ability to meet applicable DoD/DHA personnel security and suitability requirements.
Preferred Qualifications
- AWS Certified Cloud Practitioner or AWS Certified Solutions Architect – Associate.
- Experience administering Amazon Connect in regulated government or healthcare environments.
- Experience supporting Amazon Connect integrations with Salesforce Health Cloud or Service Cloud.
- Familiarity with Amazon Connect Contact Lens, workforce management, forecasting, scheduling, and agent performance capabilities.
- Experience administering Amazon Lex conversational interfaces, chatbots, or voicebots.
- Familiarity with AWS Lambda, Amazon S3, Amazon CloudWatch, and AWS Identity and Access Management (IAM).
- Experience supporting call recording, transcription, and contact analytics capabilities.
- Experience supporting DoD, DHA, VA, or other federal healthcare programs.
- Familiarity with AWS GovCloud (US) environments.
- Knowledge of HIPAA, FedRAMP, DoD Risk Management Framework (RMF), and applicable cybersecurity requirements.
- Experience with ITIL-based incident, problem, and change management processes.
- Familiarity with telecommunications concepts, SIP, PSTN connectivity, and enterprise contact center voice architecture.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:
November 6, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $87,100.00 - $157,450.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Originally posted on Himalayas
Listing provenance
Where did this job come from?
See where this vacancy came from and whether more than one current source can still support it. Source names help with traceability and attribution; they are not endorsements or guarantees.
At least one enabled source recently observed the vacancy. The source chain is traceable, but this is not independent employer verification.
- Continuity
- One recent renewable source
- Source-class independence
- One renewable source class
- Last source observation
- Observed today
This records when High Paid Job last observed the vacancy in source evidence. It confirms source presence, not that the employer edited the vacancy at that time.
- 1 enabled source recently observed this vacancy.
Source confidence is about traceability and continuity. It is separate from application safety and should not be read as an employer reputation rating.
The vacancy is supplied by an external job publisher. Source information helps show where the listing came from; it is not a guarantee about the employer or vacancy.
Listing source: Himalayas. Destination: himalayas.app. The application opens in a new tab so you can keep this report open.