Job intelligence
Customer Success Project Manager
IMPaCT Care
Executive opportunity brief
The decision in one screen
A compact evidence-first read of compensation, flexibility, mobility and what still needs verification. No universal quality score is used.
Fast read
Opportunity DNA
There is a useful advantage here: pay compares strongly with similar current roles. Still, location rules could change the fit could change the fit.
Around the 73th percentile within 15 comparable USD salary observations.
Work-related travel is required or expected.
The listing does not make the minimum education or experience threshold clear enough yet.
Sponsorship and relocation support are not clear from the current listing.
Part of the application route can be assessed, but the full external process may contain additional steps.
At least one recent enabled source can still renew this vacancy.
This fingerprint summarizes what is clear, constrained or still unanswered in the current listing. It is a reading aid, not an overall job score.
Decision evidence check
5 of 5 core facts stated
This checks whether the listing states the facts that commonly change an employment decision. It measures disclosure completeness, not whether the opportunity is good or bad.
Facts already stated
- Compensation
- Work arrangement
- Advertised location
- Application closing time
- Employment type
Core evidence complete
All five core facts are stated. Other details can still matter, so continue with the qualification, mobility, employer and application checks below.
Advertised location is not proof of work authorization, sponsorship, or legal eligibility. Unknown information is not a negative score; verify those questions separately.
Decision levers
What could make or break the fit?
Reasons to look closer
- Pay compares strongly with similar current roles: The annualized midpoint is around the 73th percentile among 15 comparable USD salary observations.
Trade-offs to weigh
- Location rules could change the fit: Work-related travel is required or expected.
Questions worth asking before you invest more time
- Confirm whether a degree is actually required, preferred, or replaceable with equivalent experience.
- Confirm the actual minimum experience requirement rather than assuming preferred background is mandatory.
- Ask whether visa sponsorship is available before investing significant time in the application.
These questions come from details the listing leaves open. An unanswered point is not treated as a disadvantage.
Opportunity neighborhood
Keep your options open
These live roles sit close enough to this opportunity to make useful comparison points. Look across several employers before deciding what pay, flexibility or access trade-offs you are willing to accept.
Client Success Manager
RGH-Global Limited · Remote — Worldwide
Why it is nearby: Same seniority band · Similar work arrangement · Same employment type
Client Support Specialist (Workplaces - B2B)
Clipboard · Philippines
Why it is nearby: Similar work arrangement · Same employment type · Recently posted
About 82% lower advertised midpoint
Different angle: Seniority is not explicit
Strategic Customer Success Manager
Spring Health · Remote
Why it is nearby: Similar work arrangement · Same employment type · Recently posted
Different angle: Seniority is not explicit
IT Support Specialist
EdgeQ Technologies Private Limited · USA Only
Why it is nearby: Similar work arrangement · Same employment type · Recently posted
Different angle: Seniority is not explicit
This neighborhood is drawn from current inventory in the same broad occupation. Similarity is based on explicit listing facts; missing details do not count against a job.
Role market context
How much current choice is visible around this kind of work?
This compares the vacancy with current High Paid Job inventory in the broad Customer success & support roles family. It describes visible choice and disclosure, not future demand or career quality.
200 most recent current roles sampled for the disclosure measures below.
Distinct employers in the bounded current sample, not an estimate of all employers hiring in the market.
Current sampled roles stating at least four of the five Core Decision Facts.
Requires a numeric amount, explicit ISO currency and supported pay period.
Listings with explicit enough remote, hybrid or on-site evidence to classify.
Missing deadline evidence remains unknown and is not interpreted as an open-ended application window.
Currencies with explicit pay evidence in the sample: USD (50) · EUR (4) · GBP (3) · SGD (1). Raw amounts across different currencies are not compared.
This describes current visible High Paid Job inventory in the same broad occupation family. Percentages use a bounded recent sample and are not a forecast, a complete labor-market census or an employer-quality measure.
Constraint opportunity lab
What changes the size of the current opportunity pool?
Each line applies one stricter evidence-based constraint to the same bounded current role-family sample. It helps you see the trade-off in visible choice without deciding which trade-off is right for you.
Counts only affirmative or possible sponsorship evidence, or relocation explicitly offered. Unknown is not treated as no.
A much stricter subset: only listings with explicit worldwide-remote evidence remain.
Shows the subset with enough stated evidence for a more informed first comparison.
Requires amount, explicit ISO currency and a supported pay period. Missing pay evidence remains unknown.
Counts roles explicitly classified as worldwide remote, region-restricted remote or remote with restrictions still unclear.
Only same-currency opportunities with usable annualized pay enter this comparison. Other currencies are not converted or treated as lower.
Includes roles whose seniority is genuinely unspecified rather than assuming they belong to another level.
Uses only roles with a stated employment type.
These are counterfactual filters over a bounded sample of current HPJ inventory in the same broad occupation family. They show how visible choice changes when one evidence-based constraint is applied; they do not tell you which constraint you should choose or predict hiring outcomes. The calculation uses the 200 most recent current roles from 1004 visible roles in this broad family.
Salary transparency context
Is pay disclosure typical for this kind of role?
This listing states usable structured compensation. About 30% of the bounded current role sample does the same.
Compensation counts only when amount, ISO currency and supported pay period are all known.
Pay disclosure is limited in the current role sample.
Employer-level comparison is withheld until enough current employer listings are available.
This compares salary-disclosure behavior in current visible listings. It does not compare raw salary amounts across currencies, infer undisclosed pay as zero, or rate employer quality.
Private offer & negotiation lab
Turn an offer into evidence, not guesswork
Enter an annual base offer and, if you want, your own target. HPJ compares only within one explicit currency and never chooses a target for you.
Negotiation evidence available: advertised pay range, current same-currency market context, strong decision evidence.
Enter an annual base offer to compare it with explicit same-currency evidence. HPJ will not suggest a target for you.
Review the full package · 10 terms
Mark what is confirmed, what needs clarification and what you want to prioritize. These choices and notes stay in this browser.
Usable advertised compensation is available.
Variable compensation is mentioned; verify amount, formula, target and eligibility.
Equity or long-term incentive language is mentioned; verify grant type, vesting and valuation basis.
Retirement or pension benefits are mentioned; verify employer contribution and vesting.
Health-benefit language is mentioned; verify coverage, dependants and employee cost.
Paid-leave language is mentioned; verify the exact entitlement and carry-over rules.
A work-arrangement signal is available; verify schedule details before relying on it.
Relocation support not established
Sponsorship not established
A review cycle is mentioned; verify timing and whether compensation can change at that review.
Questions worth taking into the offer conversation
- Is there a bonus, commission or other variable-pay component, and how is it calculated?
- What retirement or pension contribution does the employer provide?
- What health coverage is included and what costs remain with the employee?
- How much paid leave is provided and what are the carry-over or blackout rules?
- If relocation is relevant, what expenses, timing and repayment conditions are covered?
- What exact sponsorship or work-authorization conditions apply to this role?
- When is the first performance and compensation review after joining?
Occupation intelligence
What broader career references connect to this role?
HPJ uses broad comparison families for current-market analysis. External taxonomy results are reference candidates for that broad family, not a declaration that this vacancy has been authoritatively classified into a specific occupation.
European occupation references
- customer service representative
- client relations manager
- train attendant
- railway passenger service agent
- customer contact centre information clerk
This service uses the ESCO classification of the European Commission.
U.S. occupation references
- Customer Service Representatives 43-4051.00
- Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel 41-3091.00
- Bill and Account Collectors 43-3011.00
- Order Clerks 43-4151.00
- New Accounts Clerks 43-4141.00
This site incorporates information from O*NET Web Services by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). O*NET® is a trademark of USDOL/ETA.
Career reference research
Skills worth investigating
Official occupational context, paired with exact phrases visible in this vacancy. It is not a skills test or an applicant-fit score.
ESCO · European occupation
customer service representative
Usually essential in this ESCO occupation
- customer service
- provide information
- knowledge base
- provide customer follow-up services
- perform escalation procedure
- keep records of customer interaction
- process customer orders
Context-dependent ESCO skills
- relationship marketing
- sales activities
- consumer protection
- upsell products
- facilitate official agreement
O*NET · U.S. occupation
Customer Service Representatives
O*NET occupation skills
- Active Listening
- Service Orientation
- Speaking
- Reading Comprehension
- Critical Thinking
- Complex Problem Solving
- Time Management
- Monitoring
Build my private skill preparation brief Your evidence · Practice · Interview questions
Plan how you might demonstrate or investigate occupational skills. These are broad-family reference examples, not confirmed vacancy requirements. Nothing you enter is sent to High Paid Job.
Private to this browser. Up to 20 reference skills; not a qualification assessment or hiring prediction.
Useful next question: Which of these occupational reference skills does the hiring manager actually expect for this specific role, and what evidence would demonstrate them?
These skills belong to one reference occupation selected for HPJ’s broad career family, not a verified classification of this vacancy. Text overlap only means a phrase appears in the available listing text; it does not establish an employer requirement, your proficiency, or a qualification gap. A missing mention is unknown, not a deficit.
Adjacent current roles to investigate
Amazon Account Manager
ScaleJet · Remote — Worldwide
same seniority band · same employment type · similar work-arrangement evidenceAssociate Field Sales Representative (Spokane, WA)
Global Payments · Remote — Worldwide
same seniority band · same employment type · similar work-arrangement evidenceManager, Sales Development - Chicago, IL
Kong · Remote — Worldwide
same employment type · similar work-arrangement evidenceAdjacent-family roles are exploration prompts from current HPJ inventory. They are not inferred qualification matches and they do not imply a promotion path.
Career move map
What sits one step away?
This listing is currently read as Mid-career. Nearby roles one visible seniority step away can help you judge whether to widen the search, stretch upward or compare the responsibilities more carefully.
Broader-entry direction
Customer Service Patient Liability Rep I
Piedmont Healthcare · Remote — Worldwide
Similar work arrangement · Same employment type · Recently postedJunior Customer Success Manager (API)
Vonage · Japan
Similar work arrangement · Same employment type · Recently postedStretch direction
Customer Support Representative
AssetWatch · Canada, USA
Similar work arrangement · Same employment type · Recently posted Advertised midpoint is about 31% lowerCustomer Support Team Lead
Clipboard · Philippines
Similar work arrangement · Same employment type · Recently posted Advertised midpoint is about 53% lowerThese are live roles one visible seniority step away in the same broad occupation family. They can reveal nearby options, but they are not a guaranteed promotion path and do not account for your personal experience.
Skill bridge
What does this role connect to?
Project Management is one of the signals this listing shares with skills appearing often across current Customer success & support roles opportunities.
Skills named in this listing
Shared with the current career sample
- Project Management Seen in 11 sampled listings
- Salesforce Seen in 26 sampled listings
Combinations also appearing together
- Project Management + Salesforce appeared together in 6 sampled listings
Application edge
- If these skills match your background, prepare one concrete example that shows how you used Project Management and Salesforce rather than relying on a keyword-only claim.
If the named skills are genuinely transferable in your own experience, the occupation map also points to adjacent current families worth researching: Sales roles and Operations & program roles. This is exploration context, not a qualification match.
Skill signals come from explicit text mentions. A mention is not automatically a requirement, and absence from the current top-skill list does not make a skill rare or unimportant. The current career comparison draws on 120 sampled listings; 71 contain a recognized skill signal.
Application Decision Lab
Turn the listing into a preparation plan
Separate what the listing actually states from what you still need to prepare or verify. Your selections and short notes stay in this browser and are never submitted to High Paid Job.
Project Management
This skill or technology is explicitly mentioned in the available listing text. A mention is not automatically a mandatory requirement; prepare a concrete example only if it is relevant to your experience.
Salesforce
This skill or technology is explicitly mentioned in the available listing text. A mention is not automatically a mandatory requirement; prepare a concrete example only if it is relevant to your experience.
Questions worth resolving before you rely on the opportunity
- Work authorization / sponsorship: If sponsorship or work authorization matters to you, what exact immigration or employer-sponsorship conditions apply to this role?
- Application process: What interview, assessment, portfolio, reference or screening stages are part of the hiring process?
Decision analysis
What the listing really tells you
A closer look at Customer Success Project Manager at IMPaCT Care points most strongly to the advertised pay can be placed in context, the location rules are clear enough to judge, and the visible application effort can be estimated. Those signals shape the practical upside and the questions still worth asking.
The advertised pay can be placed in context
The annualized midpoint sits near the 73th percentile within 15 comparable USD salary observations. Treat that as current advertised-pay context rather than a forecast of take-home or total compensation.
The location rules are clear enough to judge
The work-location pattern is “Highly location-flexible”, with Remote Freedom at 88/100. The most important location constraint is work-related travel is required or expected..
The visible application effort can be estimated
Provider-mediated application path. The external application may contain additional steps that are not visible from the listing itself.
Source continuity adds useful context
1 recent enabled source can currently renew this vacancy across 1 source classes. That improves traceability, although it does not verify the employer itself.
How this analysis is assembled
The brief pulls together the parts of the vacancy that can be compared reliably today. Gaps in the listing remain visible instead of being filled with assumptions.
Analysis evidence coverage
How much analysis can the current evidence support?
Uses the explainable High Pay Score within the job’s current occupation/seniority/currency comparison sample.
Measures observable location flexibility and explicit restrictions; it does not determine whether remote work is personally desirable.
The configured source supplied structured salary fields, a usable currency and a focused comparison value.
The source posting date is today.
At least one enabled source recently observed the vacancy. The source chain is traceable, but this is not independent employer verification.
There is no universal opportunity score because pay, flexibility and access matter differently to different people. Compare Jobs lets you weight the evidence around your own priorities.
Decision checklist
What is supported, uncertain or worth checking?
This checklist separates supported strengths, visible cautions and missing evidence. It is not an overall recommendation or guarantee that the job is suitable for you.
Supported strengths
- The available work-location evidence indicates strong location flexibility.
Visible cautions
- Work-related travel is required or expected.
- The description appears to require or expect work-related travel. Check the frequency and whether travel time or expenses materially affect the role.
Still unknown
- Visa sponsorship is not established by the available listing data.
Pay vs. barriers
Pay and barrier context available
The current pay position can be viewed alongside the stated barriers, but the available detail does not support a stronger conclusion.
Comparable disclosed-pay evidence places this job at about 73 / 100 within its current occupation/seniority sample.
1 explicit Remote Freedom restriction signal is present and is shown separately from qualification requirements.
- Education requirement is not established.
- Required prior-experience level is not established.
This section weighs pay context against clearly stated barriers without collapsing unlike requirements into one universal score. Degree, experience, licensing, clearance and location limits remain separate, and missing qualification details stay unknown.
Beyond the headline
Not enough evidence for a hidden-value finding
Potential hidden value appears only when several distinct non-pay advantages are actually supported. Missing requirements or benefits are never counted as positives.
The annualized salary midpoint is at or above about 73% of the current comparable disclosed-salary sample.
The observable Remote Freedom evidence is strong and contains few explicit restriction signals.
Still check: The current application path is provider-mediated rather than directly classified as an employer-authorized or official route.
Hidden Value is an experimental evidence summary, not an investment-style score or guarantee of employability. It only uses explicit current listing evidence and does not infer that an unmentioned qualification is unnecessary.
Explainable opportunity highlight
Why this opportunity stands out
These are supported signals from the current listing and comparison sample—not a guarantee that this is the best job for you.
The source provides structured salary information with a comparatively focused range, improving the usefulness of pay comparisons.
The observable work-location signals indicate unusually strong location flexibility.
The source posting date is today.
Compensation intelligence
How competitive is this pay?
Within the current market range
The annualized midpoint is above the current comparable median but remains within the sample’s middle-to-upper range.
The highlighted band is the middle 50% of the current comparable sample after the outlier guard. The dark marker is this job’s annualized salary midpoint.
Why this analysis?
- The comparison sample is still limited, so treat this as an early directional pay signal.
- Salary confidence: High. The configured source supplied structured salary fields, a usable currency and a focused comparison value.
- Range quality: Focused salary range.
Employer compensation communication
Pay transparency at IMPaCT Care
Only 1 current listing from this employer is indexed. At least three are required before employer-level pay transparency is summarized.
This pattern comes from the employer’s current visible vacancies. It describes hiring and pay transparency in those listings, not employee satisfaction or a permanent judgement of the employer.
Current employer intelligence
IMPaCT Care — current opportunity snapshot
Only 1 current listing from this employer is visible. At least three are needed before an employer pattern is shown.
This snapshot describes the employer’s current visible vacancies—things such as pay disclosure and work arrangement. It is not an employee-satisfaction or hiring-quality rating, and different currencies stay separate.
Work-location intelligence
Remote Freedom
Highly location-flexible
Why this score?
- The source describes the role as open worldwide or globally.
Location restrictions detected
- Work-related travel is required or expected.
Flexibility signals detected
- Worldwide or global remote eligibility is explicitly indicated.
Remote Freedom measures observable location flexibility only. Unknown work-location information remains unscored. Timezone wording is penalized only when it appears restrictive; general collaboration across time zones is not treated as a restriction. A score does not guarantee legal work eligibility, payroll availability or visa sponsorship.
International applicant intelligence
Visa & relocation signals
Sponsorship status is shown only when the listing provides clear enough wording. Employer history or headquarters location is not used to guess an answer.
The available listing details do not contain a clear enough sponsorship statement.
The available listing details do not contain a clear enough relocation statement.
Tradeoff check
What’s the catch?
These are visible conditions worth checking before treating the headline compensation as the whole story:
- The description appears to require or expect work-related travel. Check the frequency and whether travel time or expenses materially affect the role.
Current alternatives
Better-paying alternatives
These current roles show a materially higher annualized salary midpoint in the same broad occupation and currency. Similar seniority, country, work arrangement, employment type and recency are preferred where possible; higher pay alone does not make an alternative a better fit.
Mid-Market Customer Success Manager - Americas
Ashby · Canada, USA
Region-restricted remoteWhy comparable: Similar work-location arrangement · Same employment type · Recently posted
Check: Seniority is not explicit in the alternative listing.
Customer Success Manager
Double · USA
Region-restricted remoteWhy comparable: Similar work-location arrangement · Same employment type · Recently posted
Check: Seniority is not explicit in the alternative listing.
Customer Support (Season Contractor)
CoinTracker · USA
Region-restricted remoteWhy comparable: Similar work-location arrangement · Recently posted
Check: Seniority is not explicit in the alternative listing.
Alternatives are drawn from the current inventory rather than presented as application recommendations. A pay difference needs to be meaningful—about 3% or more at the midpoint—and different currencies are not compared.
Application-path intelligence
What can we see about the application process?
Provider-mediated application path
The current application path comes through a publisher or aggregator. The destination may still lead to an employer-authorized hiring system, but that is not clear enough to assume.
Current destination: himalayas.app · HTTPS
No additional required application step is clear in the available listing text. This does not mean the external application is one-click or friction-free.
Application effort is estimated from visible listing and source details. Optional steps are kept separate from mandatory ones, and the external form may contain additional requirements that are not visible here.
Application safety context
Application safety check
Basic application-safety context available
The current application destination has a basic transport-safety signal such as HTTPS. This does not verify the employer, vacancy, recruiter or application process.
Evidence checked: Source provenance · Application destination · Listing wording
Observable transport-safety signals
- The available application destination uses HTTPS.
Before you share money or sensitive information
- Confirm the vacancy on the employer’s official careers site when practical, especially if a recruiter contacts you outside the listed application path.
- Check that recruiter email domains and application destinations are consistent with the employer or an identifiable recruiting provider.
- Do not pay application, processing, training or equipment fees merely to be considered for a job.
- Do not send cryptocurrency, gift cards, online-banking credentials or PINs as part of an application.
- Treat unusually fast offers or interviews conducted only through informal messaging channels as reasons to verify the employer independently.
This is a limited safety screen, not employer verification and not a fraud determination. Never send money, cryptocurrency, passwords or sensitive banking credentials merely because a listing appears on a job platform.
Original listing details
The section below comes from the listing source. The decision sections above use the job’s structured pay, location, qualification, mobility and application details to give you additional context.
Amid clinical workforce shortages, rising healthcare costs, and ongoing concerns about inequity, IMPaCT unlocks the power of the grassroots community health workforce.
Here at IMPaCT Care, we get out of bed every day to change lives, with the most effective intervention in the world for addressing health inequity. We find, train and enable Community Health Workers to make magic: caring people who keep their communities healthy. We have built the largest and most scientifically proven Community Health Worker platform in the country, used across 22 states by 70+ organizations like Kaiser Permanente, CVS and United Way. Across multiple randomized controlled trials, IMPaCT has achieved outcomes frequently believed to be out of reach, including $2,500 in annual savings per patient, improved mental health and a Net Promoter Score of 94. There is even a new Medicare billing code for Community Health Workers that is modeled after IMPaCT!
We are changing the game, but also know the importance of enjoying the journey. We provide competitive compensation and equity grants, comprehensive benefits and plenty of opportunities for team building and fun. Plus you get to work from home.
Curious? Read on.
Who You Are
You are the person who keeps the plan. When 6 people are talking at once on a customer call about data files, go-live dates and who owns what, you are already typing the action items, assigning owners and setting due dates. By the time the call ends, your recap is ready to send.
- An air traffic controller: you run a 200-task Asana plan across several customers and always know what is landing next.
- A live capture pro: you think while you type, and you organize as you go. Notes land in the right place the first time.
- One step ahead: like a great surgical tech who hands over the next instrument before anyone asks, you anticipate what the team and the customer will need next.
- Unafraid of complexity: Medicare, Medicaid, SFTP, eligibility files. When you hear a term you do not know, you ask, learn it and use it correctly the next time.
- Warm and professional: you welcome customers to a call, deliver hard news with calm and kindness, and guide people through change.
- Here to master the craft: you love this kind of work and want to grow in it.
What You Will Do
Run the plan
- Build project plans that work backward from customer goals, tracking every deliverable, owner and deadline.
- Capture decisions and next steps in real time in Asana and Salesforce (for example, "Per 6/15 discussion, Sunbelt will pilot new workflows by Q3").
- Act as the hub between internal teams (Product, Tech, Workforce Development, Clinical) and hold everyone to the timeline.
See around corners
- Spot risks early and flag them before they become blockers.
- Know what to solve on your own and when to escalate.
- Prepare customers for delays and tradeoffs before they become surprises.
Deliver for customers
- Partner with a Director of Clinical Strategy to support 4-12 healthcare customers, depending on complexity.
- Coordinate end-to-end Community Health Worker program launches and platform adoption.
- Prepare agendas, decks and quarterly business reviews, and pull customer reports.
- Own the Tech Review process with customer IT and compliance teams.
- Triage a steady flow of email, Slack and customer requests so nothing is missed.
What You Bring
- Required: a Bachelor's degree and a project management certification (PMP or CAPM).
- 2+ years managing complex projects, implementations, or operations with external customers or partners.
- A track record of managing concurrent projects with zero dropped balls.
- The ability to turn a long discussion into a 1-page summary executives love.
- Hands-on skill with Asana or a similar tool, the Google suite, Zoom and a CRM such as Salesforce.
- Ability to work primarily during Eastern Time business hours.
- Occasional travel for team retreats and customer site visits.
Nice to have: familiarity with U.S. healthcare (health systems, payers, community-based organizations) or experience at a health tech or SaaS startup.
Our Hiring Process
Live note-taking is central to this role, so we test it early. After you apply and answer a few short questions, selected candidates complete a short live note-taking exercise and a screening interview, followed by a project plan exercise and team interviews.
IMPaCT Care is committed to providing an inclusive interview experience. If you need any accommodations to participate fully, please let us know.
One of our core values is to create a diverse workplace that welcomes and values each team member's unique perspective, background and ideas. We are committed to an inclusive and diverse workplace.
Salary: $75,000 – $95,000 / yearOriginally posted on Himalayas
Listing provenance
Where did this job come from?
See where this vacancy came from and whether more than one current source can still support it. Source names help with traceability and attribution; they are not endorsements or guarantees.
At least one enabled source recently observed the vacancy. The source chain is traceable, but this is not independent employer verification.
- Continuity
- One recent renewable source
- Source-class independence
- One renewable source class
- Last source observation
- Observed today
This records when High Paid Job last observed the vacancy in source evidence. It confirms source presence, not that the employer edited the vacancy at that time.
- 1 enabled source recently observed this vacancy.
Source confidence is about traceability and continuity. It is separate from application safety and should not be read as an employer reputation rating.
The vacancy is supplied by an external job publisher. Source information helps show where the listing came from; it is not a guarantee about the employer or vacancy.
Listing source: Himalayas. Destination: himalayas.app. The application opens in a new tab so you can keep this report open.