Job intelligence
Support Engineer
Roboflow
Before relying on the listing: Confirm Compensation and Application closing time with the employer or source. See verification questions
Executive opportunity brief
The decision in one screen
A compact evidence-first read of compensation, flexibility, mobility and what still needs verification. No universal quality score is used.
Fast read
Opportunity DNA
This opportunity needs a closer read before drawing a strong conclusion, especially around the pay picture is incomplete.
A financial comparison will need the approved compensation range.
Geographic eligibility is restricted to a country or region.
Some access and qualification signals are clear, but the overall entry path is neither unusually open nor unusually restrictive.
Sponsorship and relocation support are not clear from the current listing.
Part of the application route can be assessed, but the full external process may contain additional steps.
At least one recent enabled source can still renew this vacancy.
This fingerprint summarizes what is clear, constrained or still unanswered in the current listing. It is a reading aid, not an overall job score.
Decision evidence check
3 of 5 core facts stated
This checks whether the listing states the facts that commonly change an employment decision. It measures disclosure completeness, not whether the opportunity is good or bad.
Facts already stated
- Work arrangement
- Advertised location
- Employment type
What to verify next
- Compensation: What is the approved compensation range, and what portion is guaranteed base pay rather than variable compensation?
- Application closing time: Is there a firm application deadline, a rolling review window or no stated closing date?
Advertised location is not proof of work authorization, sponsorship, or legal eligibility. Unknown information is not a negative score; verify those questions separately.
Decision levers
What could make or break the fit?
Reasons to look closer
Nothing stands out strongly enough yet to call a clear advantage. The role may still be attractive for reasons the listing does not spell out.
Trade-offs to weigh
- The pay picture is incomplete: No usable salary range is stated, so a meaningful financial comparison is not possible yet.
- Location rules could change the fit: Geographic eligibility is restricted to a country or region.
Questions worth asking before you invest more time
- Ask for the approved compensation range before comparing this opportunity financially.
- Confirm whether a degree is actually required, preferred, or replaceable with equivalent experience.
- Confirm the actual minimum experience requirement rather than assuming preferred background is mandatory.
- Ask whether visa sponsorship is available before investing significant time in the application.
These questions come from details the listing leaves open. An unanswered point is not treated as a disadvantage.
Opportunity neighborhood
Keep your options open
These live roles sit close enough to this opportunity to make useful comparison points. Look across several employers before deciding what pay, flexibility or access trade-offs you are willing to accept.
Senior Customer Success Manager
CoderPad · USA
Why it is nearby: Same country · Similar work arrangement · Same employment type
Customer Success Manager
HireBoost · Remote — Worldwide
Why it is nearby: Similar work arrangement · Same employment type · Recently posted
Customer Success Manager I | Spain
ExtraHop · Spain
Why it is nearby: Similar work arrangement · Same employment type · Recently posted
Different angle: Different country
Customer Success Manager - French Market 🇫🇷
Qonto · Paris, France
Why it is nearby: Same employment type · Recently posted
Different angle: Seniority is not explicit · Different country
This neighborhood is drawn from current inventory in the same broad occupation. Similarity is based on explicit listing facts; missing details do not count against a job.
Role market context
How much current choice is visible around this kind of work?
This compares the vacancy with current High Paid Job inventory in the broad Customer success & support roles family. It describes visible choice and disclosure, not future demand or career quality.
200 most recent current roles sampled for the disclosure measures below.
Distinct employers in the bounded current sample, not an estimate of all employers hiring in the market.
Current sampled roles stating at least four of the five Core Decision Facts.
Requires a numeric amount, explicit ISO currency and supported pay period.
Listings with explicit enough remote, hybrid or on-site evidence to classify.
Missing deadline evidence remains unknown and is not interpreted as an open-ended application window.
Currencies with explicit pay evidence in the sample: USD (47) · EUR (4) · GBP (4) · AUD (2). Raw amounts across different currencies are not compared.
This describes current visible High Paid Job inventory in the same broad occupation family. Percentages use a bounded recent sample and are not a forecast, a complete labor-market census or an employer-quality measure.
Constraint opportunity lab
What changes the size of the current opportunity pool?
Each line applies one stricter evidence-based constraint to the same bounded current role-family sample. It helps you see the trade-off in visible choice without deciding which trade-off is right for you.
Counts only affirmative or possible sponsorship evidence, or relocation explicitly offered. Unknown is not treated as no.
A much stricter subset: only listings with explicit worldwide-remote evidence remain.
Shows the subset with enough stated evidence for a more informed first comparison.
Requires amount, explicit ISO currency and a supported pay period. Missing pay evidence remains unknown.
Counts roles explicitly classified as worldwide remote, region-restricted remote or remote with restrictions still unclear.
Uses only roles where a country is known. Roles without country evidence are excluded from this denominator.
Uses only roles with a stated employment type.
These are counterfactual filters over a bounded sample of current HPJ inventory in the same broad occupation family. They show how visible choice changes when one evidence-based constraint is applied; they do not tell you which constraint you should choose or predict hiring outcomes. The calculation uses the 200 most recent current roles from 964 visible roles in this broad family.
Salary transparency context
Is pay disclosure typical for this kind of role?
This listing does not state usable structured compensation. About 31% of the bounded current role sample does.
Compensation counts only when amount, ISO currency and supported pay period are all known.
Pay disclosure is limited in the current role sample.
This employer’s current visible listings disclose pay materially more often than the current same-role sample.
This compares salary-disclosure behavior in current visible listings. It does not compare raw salary amounts across currencies, infer undisclosed pay as zero, or rate employer quality.
Private offer & negotiation lab
Turn an offer into evidence, not guesswork
Enter an annual base offer and, if you want, your own target. HPJ compares only within one explicit currency and never chooses a target for you.
Negotiation evidence available: current same-currency market context.
Enter an annual base offer to compare it with explicit same-currency evidence. HPJ will not suggest a target for you.
Review the full package · 10 terms
Mark what is confirmed, what needs clarification and what you want to prioritize. These choices and notes stay in this browser.
The approved base-pay range is not established in the listing.
Variable compensation is mentioned; verify amount, formula, target and eligibility.
Equity or long-term incentive language is mentioned; verify grant type, vesting and valuation basis.
Retirement or pension benefits are mentioned; verify employer contribution and vesting.
Health-benefit language is mentioned; verify coverage, dependants and employee cost.
Paid-leave language is mentioned; verify the exact entitlement and carry-over rules.
A work-arrangement signal is available; verify schedule details before relying on it.
Relocation support not established
Sponsorship not established
A review cycle is mentioned; verify timing and whether compensation can change at that review.
Questions worth taking into the offer conversation
- What is the approved base-pay range for this role?
- What retirement or pension contribution does the employer provide?
- How much paid leave is provided and what are the carry-over or blackout rules?
- If relocation is relevant, what expenses, timing and repayment conditions are covered?
- What exact sponsorship or work-authorization conditions apply to this role?
- When is the first performance and compensation review after joining?
- What is the approved compensation range, and what portion is guaranteed base pay rather than variable compensation?
- Is there a firm application deadline, a rolling review window or no stated closing date?
Occupation intelligence
What broader career references connect to this role?
HPJ uses broad comparison families for current-market analysis. External taxonomy results are reference candidates for that broad family, not a declaration that this vacancy has been authoritatively classified into a specific occupation.
European occupation references
- customer service representative
- client relations manager
- train attendant
- railway passenger service agent
- customer contact centre information clerk
This service uses the ESCO classification of the European Commission.
U.S. occupation references
- Customer Service Representatives 43-4051.00
- Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel 41-3091.00
- Bill and Account Collectors 43-3011.00
- Order Clerks 43-4151.00
- New Accounts Clerks 43-4141.00
This site incorporates information from O*NET Web Services by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). O*NET® is a trademark of USDOL/ETA.
Career reference research
Skills worth investigating
Official occupational context, paired with exact phrases visible in this vacancy. It is not a skills test or an applicant-fit score.
ESCO · European occupation
customer service representative
Usually essential in this ESCO occupation
- customer service
- ensure client orientation
- knowledge basePhrase in listing
- have computer literacy
- manage schedule of tasks
- apply conflict management
- create solutions to problems
Context-dependent ESCO skills
- data mining methods
- carry out active selling
- relationship marketing
- speak different languages
- facilitate official agreement
O*NET · U.S. occupation
Customer Service Representatives
O*NET occupation skills
- Active ListeningPhrase in listing
- Service Orientation
- Speaking
- Reading Comprehension
- Critical Thinking
- Complex Problem Solving
- Time Management
- Monitoring
Build my private skill preparation brief Your evidence · Practice · Interview questions
Plan how you might demonstrate or investigate occupational skills. These are broad-family reference examples, not confirmed vacancy requirements. Nothing you enter is sent to High Paid Job.
Private to this browser. Up to 20 reference skills; not a qualification assessment or hiring prediction.
Useful next question: Which of these occupational reference skills does the hiring manager actually expect for this specific role, and what evidence would demonstrate them?
These skills belong to one reference occupation selected for HPJ’s broad career family, not a verified classification of this vacancy. Text overlap only means a phrase appears in the available listing text; it does not establish an employer requirement, your proficiency, or a qualification gap. A missing mention is unknown, not a deficit.
Adjacent current roles to investigate
Onboarding Project Manager - NORAM
Cloudbeds · Canada, USA
same stated country · same employment type · similar work-arrangement evidenceCommercial Sales Representative
Cribl · USA
same stated country · same employment type · similar work-arrangement evidenceSenior Sales Operations Analyst
Canonical · EMEA, LATAM, Canada, USA
same stated country · same employment type · similar work-arrangement evidenceAdjacent-family roles are exploration prompts from current HPJ inventory. They are not inferred qualification matches and they do not imply a promotion path.
Skill bridge
What does this role connect to?
Linux is one of the signals this listing shares with skills appearing often across current Customer success & support roles opportunities.
Skills named in this listing
Shared with the current career sample
- Linux Seen in 10 sampled listings
- Machine Learning Seen in 7 sampled listings
- Python Seen in 13 sampled listings
Application edge
- If these skills match your background, prepare one concrete example that shows how you used Linux, Machine Learning, and Python rather than relying on a keyword-only claim.
- The listing mentions extra application steps. Review those requirements before starting so you can prepare the requested material in one pass.
If the named skills are genuinely transferable in your own experience, the occupation map also points to adjacent current families worth researching: Sales roles and Operations & program roles. This is exploration context, not a qualification match.
Skill signals come from explicit text mentions. A mention is not automatically a requirement, and absence from the current top-skill list does not make a skill rare or unimportant. The current career comparison draws on 120 sampled listings; 78 contain a recognized skill signal.
Application Decision Lab
Turn the listing into a preparation plan
Separate what the listing actually states from what you still need to prepare or verify. Your selections and short notes stay in this browser and are never submitted to High Paid Job.
Non-standard schedule requirement stated
The available wording indicates night, weekend, rotating-shift or on-call work.
Linux
This skill or technology is explicitly mentioned in the available listing text. A mention is not automatically a mandatory requirement; prepare a concrete example only if it is relevant to your experience.
Machine Learning
This skill or technology is explicitly mentioned in the available listing text. A mention is not automatically a mandatory requirement; prepare a concrete example only if it is relevant to your experience.
Python
This skill or technology is explicitly mentioned in the available listing text. A mention is not automatically a mandatory requirement; prepare a concrete example only if it is relevant to your experience.
Prepare for a stated application step
A portfolio or work sample is explicitly mentioned.
Questions worth resolving before you rely on the opportunity
- Compensation: What is the approved compensation range, and what portion is guaranteed base pay rather than variable compensation?
- Application closing time: Is there a firm application deadline, a rolling review window or no stated closing date?
- Work authorization / sponsorship: If sponsorship or work authorization matters to you, what exact immigration or employer-sponsorship conditions apply to this role?
Decision analysis
What the listing really tells you
A closer look at Support Engineer at Roboflow points most strongly to remote flexibility can be weighed properly, the listing gives useful clues about who can realistically enter, and the application route gives a few useful clues. Those signals shape the practical upside and the questions still worth asking.
Remote flexibility can be weighed properly
Location flexibility can be assessed here: Remote with some uncertainty or restrictions, with a Remote Freedom reading of 62/100. The most important location constraint is geographic eligibility is restricted to a country or region..
The listing gives useful clues about who can realistically enter
1 additional stated barrier. Only requirements actually stated in the listing are counted; anything left unsaid remains unresolved.
The application route gives a few useful clues
Provider-mediated application path · 1 visible process step. The external application may contain additional steps that are not visible from the listing itself.
The listing can be traced to a current source
The opportunity currently has 1 renewable source path across 1 source classes. Multiple independent paths can strengthen continuity, but they are not a substitute for checking the application destination.
How this analysis is assembled
This read combines the structured details currently available for pay, flexibility, qualifications, mobility, application effort and source continuity. Missing facts are left open for you to verify.
Analysis evidence coverage
How much analysis can the current evidence support?
Comparable salary data is not available for this job yet.
Measures observable location flexibility and explicit restrictions; it does not determine whether remote work is personally desirable.
Missing compensation is not treated as negative evidence; this dimension simply remains unavailable.
The source posting date is today.
At least one enabled source recently observed the vacancy. The source chain is traceable, but this is not independent employer verification.
There is no universal opportunity score because pay, flexibility and access matter differently to different people. Compare Jobs lets you weight the evidence around your own priorities.
Decision checklist
What is supported, uncertain or worth checking?
This checklist separates supported strengths, visible cautions and missing evidence. It is not an overall recommendation or guarantee that the job is suitable for you.
Supported strengths
No standout strength is supported strongly enough to list here. That is not a negative rating.
Visible cautions
- Geographic eligibility is restricted to a country or region.
- The role may involve non-standard hours or on-call work.
- This is remote work with a geographic restriction, not a worldwide-remote vacancy.
- Non-standard schedule requirement stated
Still unknown
- There is not enough comparable salary evidence to establish this job’s current pay position.
- Visa sponsorship is not established by the available listing data.
Pay vs. barriers
Opportunity Efficiency not assessed
The current pay position is not reliable enough to weigh compensation against the stated barriers.
1 explicit required barrier is visible in the available wording.
1 explicit Remote Freedom restriction signal is present and is shown separately from qualification requirements.
- Current comparable pay position is unavailable.
- Education requirement is not established.
- Required prior-experience level is not established.
This section weighs pay context against clearly stated barriers without collapsing unlike requirements into one universal score. Degree, experience, licensing, clearance and location limits remain separate, and missing qualification details stay unknown.
Beyond the headline
Not enough evidence for a hidden-value finding
Potential hidden value appears only when several distinct non-pay advantages are actually supported. Missing requirements or benefits are never counted as positives.
Still check: Non-standard schedule requirement stated · The current application path is provider-mediated rather than directly classified as an employer-authorized or official route.
Hidden Value is an experimental evidence summary, not an investment-style score or guarantee of employability. It only uses explicit current listing evidence and does not infer that an unmentioned qualification is unnecessary.
Compensation intelligence
How competitive is this pay?
Comparable salary data is not available for this job yet.
Why this analysis?
- Comparable salary data is not available for this job yet.
- Salary confidence: Not available. No disclosed salary can currently be normalized for comparison. Missing compensation is not treated as low-quality salary evidence.
- Range quality: No disclosed range.
Employer compensation communication
Pay transparency at Roboflow
Good current pay transparency
This score uses the employer’s current visible listings and combines how often pay is disclosed with how useful those ranges are. Bonus, equity and benefit mentions are shown separately and do not raise the score.
This pattern comes from the employer’s current visible vacancies. It describes hiring and pay transparency in those listings, not employee satisfaction or a permanent judgement of the employer.
Current employer intelligence
Roboflow — current opportunity snapshot
Employer Evidence Profile
How often this employer’s current visible sampled vacancies state decision-critical information. These percentages describe evidence coverage, not employer quality.
Current sampled listings with advertised compensation evidence.
Current sampled listings whose work arrangement is clearer than unknown.
Current sampled listings with a supported country signal.
Current sampled listings with an explicit closing time.
Current sampled listings with a usable posting date.
Current sampled listings that explicitly indicate confirmed, possible or unavailable sponsorship evidence.
Current sampled listings with an explicit relocation signal.
Low coverage means the current visible listings state the information less often. It does not prove that the employer lacks the policy, benefit or support.
Common current occupation families: Sales (4) · Customer success (3) · Software engineering (3)
Visible seniority mix: Senior / lead (13) · Leadership (4)
Current employment-type mix: Full time (24)
Most visible hiring countries in this sample: United States (24)
Other current roles from this employer
Former Founder
USA
Seniority not clearly specified · Region-restricted remoteEnterprise Account Executive
USA
Leadership · Region-restricted remoteFull Stack Engineer (Enterprise)
USA
Senior / lead · Region-restricted remoteMachine Learning Engineer - Inference Maintainer & Developer Experience
USA
Seniority not clearly specified · Region-restricted remoteThese are other current vacancies visible from the same employer, not endorsements or evidence of future hiring plans.
Current disclosed salary medians by currency
- USD 180,000 median · 17 disclosed salaries
Questions worth asking this employer
- If work authorization matters to you, what sponsorship policy applies to this specific role and location?
- If a move is required, is relocation assistance available for this position?
- What is the expected application and interview timeline if the listing does not state a closing date?
These questions are prompted by missing or thin evidence in the employer’s current visible vacancies. Missing evidence is not treated as a negative judgement.
This employer snapshot uses the employer’s current visible listings. Remote and sponsorship rates use only vacancies with explicit evidence, while missing information stays unknown. Salary medians are shown separately by currency and need at least five disclosed salaries. Zero confirmed sponsorship means none was explicitly found in this sample, not that sponsorship is unavailable.
This snapshot describes the employer’s current visible vacancies—things such as pay disclosure and work arrangement. It is not an employee-satisfaction or hiring-quality rating, and different currencies stay separate.
Work-location intelligence
Remote Freedom
Remote with some uncertainty or restrictions
Why this score?
- The role is remote but the source identifies a country or regional restriction.
Location restrictions detected
- Geographic eligibility is restricted to a country or region.
Remote Freedom measures observable location flexibility only. Unknown work-location information remains unscored. Timezone wording is penalized only when it appears restrictive; general collaboration across time zones is not treated as a restriction. A score does not guarantee legal work eligibility, payroll availability or visa sponsorship.
International applicant intelligence
Visa & relocation signals
Sponsorship status is shown only when the listing provides clear enough wording. Employer history or headquarters location is not used to guess an answer.
The available listing details do not contain a clear enough sponsorship statement.
The available listing details do not contain a clear enough relocation statement.
Tradeoff check
What’s the catch?
These are visible conditions worth checking before treating the headline compensation as the whole story:
- The role may involve non-standard hours or on-call work.
- This is remote work with a geographic restriction, not a worldwide-remote vacancy.
Application-path intelligence
What can we see about the application process?
Provider-mediated application path
The current application path comes through a publisher or aggregator. The destination may still lead to an employer-authorized hiring system, but that is not clear enough to assume.
Current destination: jobicy.com · HTTPS
Visible application steps or requirements
- A portfolio or work sample is explicitly mentioned.
Application effort is estimated from visible listing and source details. Optional steps are kept separate from mandatory ones, and the external form may contain additional requirements that are not visible here.
Application safety context
Application safety check
Basic application-safety context available
The current application destination has a basic transport-safety signal such as HTTPS. This does not verify the employer, vacancy, recruiter or application process.
Evidence checked: Source provenance · Application destination · Listing wording
Observable transport-safety signals
- The available application destination uses HTTPS.
Before you share money or sensitive information
- Confirm the vacancy on the employer’s official careers site when practical, especially if a recruiter contacts you outside the listed application path.
- Check that recruiter email domains and application destinations are consistent with the employer or an identifiable recruiting provider.
- Do not pay application, processing, training or equipment fees merely to be considered for a job.
- Do not send cryptocurrency, gift cards, online-banking credentials or PINs as part of an application.
- Treat unusually fast offers or interviews conducted only through informal messaging channels as reasons to verify the employer independently.
This is a limited safety screen, not employer verification and not a fraud determination. Never send money, cryptocurrency, passwords or sensitive banking credentials merely because a listing appears on a job platform.
Original listing details
The section below comes from the listing source. The decision sections above use the job’s structured pay, location, qualification, mobility and application details to give you additional context.
Who We Are
Our mission is to make the world programmable. Sight is one of the key ways we understand the world, and soon this will be true for the software we use, too.
We’re building the tools, community, and resources needed to make the world programmable with artificial intelligence. Roboflow simplifies building and using computer vision models. Today, over 1M+ developers, including those from half the Fortune 100, use Roboflow’s machine learning open source and hosted tools. That includes counting cells to accelerate cancer research, improving construction site safety, digitizing floor plans, preserving coral reef populations, guiding drone flight, and much more.
Roboflow is supported by great customers and investors, having raised over 63 million from Y Combinator, Google Ventures, Craft Ventures, Sam Altman, Lachy Groom, amongst other leading software investors.
Roboflowers are passionate builders who value ownership, accountability, and a bias toward action. We're curious, hands-on with new tech, and prefer showing our work over talking about it. Many of us have a founder mindset and thrive in our high-autonomy environment.
Who You Are
You may be a Support lifer - familiar with all that entails, or you may be a Developer who prefers a more interrupt driven approach, or you are in the technical part of a Field organisation and would like a bit more anchoring to base. We crave variety in experience, but you do like knowing the answer to questions - if you don’t know, you find out and you let others know so they don’t have to work it out for themselves.
Variety energises you, process informs you, pressure focuses you, teammates encourage you and knowledge releases you.
Accountable to the team for the reliable execution of Support’s deliverables, empowered to continually look at ways to improve the environment of Support. No question is too difficult to ask.
Empathetic to customer needs and the importance of communicating in remote relationships, you are considerate of team needs and how the experience of one engineer contributes to the whole.
Many Roboflowers have used our tools before joining. One of the best ways to stand out amongst other applicants is to write about something you have built with Roboflow or contribute to one of our open source projects.
We are hiring Support Engineers to instill confidence in our customers that they are using our solutions in the best-fit mode for their needs and Support is a safe pair of hands, if things go wrong. You will have direct input on the evolution of this role, the function of Support and the future of Roboflow.
Support at Roboflow is consultative in scope, collaborative in nature, exciting in execution and always evolving to meet the needs of our customers and the team. If you love to get your hands dirty and enjoy finding the root cause, let’s have a chat.
What You’ll Do
At Roboflow, our enterprise customers aren't just buying software; they're investing in solutions to complex computer vision problems. For them to truly succeed, our support can't just be a reactive break/fix service. Yes, there will be times when customers need mission critical pipelines brought back to green but we also need Enterprise Support Engineers who are more than troubleshooters – they are consultative technical advisors and proactive problem-solvers, understanding and communicating the product capabilities against the backdrop of our customers’ needs on their journeys with Roboflow.
This role is critical for accelerating customer time-to-value, ensuring optimal use of our platform, and acting as a vital feedback loop between our customers and Product. By deeply understanding customer context and use cases, these engineers not only resolve issues but also inform strategic technical decisions and identify latch-lifter opportunities – moments where a customer's specific needs signal a chance to unlock deeper platform adoption and expansion, playing a direct role in customer success and revenue growth.
Role And Responsibilities
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Participate in Support’s on-call rotation
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Ensuring technical customer issues are serviced to contractual SLA, and managed to resolution
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Create technical content to capture best practices (e.g. documentation, videos, knowledge base, etc.)
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Grow customer relationships, through trusted advice, in the delivery of Roboflow support obligations
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Collaborate with Sales, Solutions Architects & Implementation Engineers to ensure continuity across the customer journey
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Coordinate with the field and product to inform roadmaps for our customers
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Stay current with latest product features and releases
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Be an active participant in the evolution of the environment of support (process, tooling, knowledge, etc), cultivating an attitude of continuous improvement
Technical Proficiency
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5+yrs experience with Linux & Networking Fundamentals: (VPN, SSH, firewalls)
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Proficiency in scripting using Bash and Python
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Cross-Stack Troubleshooting: Ability to rapidly diagnose and understand issues that span various layers—from customer data input, cloud infrastructure configurations, network connectivity, to model inference performance on diverse hardware
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Computer Vision & ML Working Practices: Knowledge of CV/ML pipeline practices to diagnose customer issues across data, training, and deployments on edge devices such as Nvidia Jetson, and translate customer needs into actionable product configurations or best practices
Individual Oriented Skills
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Contextual Problem Solving: Active listening and asking probing questions to understand the customer's underlying business context, their specific use case, and how a technical issue impacts project goals
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Workload Management: Manage a diverse portfolio of customer accounts and technical issues, effectively prioritizing tasks based on customer impact, strategic importance, and urgency
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Building Relationships: Capable of establishing trust and building strong working relationships with customers at short notice or over minimal interaction, in high tension conditions
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Translating Complexity: Ability to convey and extract pertinent information from discussions with key stakeholders involved in unblocking customers
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Managing Sensitive Issues: Professionally navigate business critical technical issues, ensuring effective communication and coordination between the customer and internal teams
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Opportunity Identification: Possess a keen eye for identifying upsell opportunities or opportunities to expand usage of Roboflow technology
Team Oriented Skills
-
Proactive Knowledge Sharing: Experience of leveraging a knowledge-centric support approach (documenting solutions, creating internal runbooks, and contributing high-quality articles to both internal and external knowledge bases)
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Process & Tooling Evolution: Actively identify patterns, recurring issues, or changes in customer behavior that indicate systemic problems. Contribute to root cause analysis, propose preventative measures, and suggest improvements to internal support processes and tools
Bonus Skills
-
Experience of Roboflow Stack
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Edge Device & Camera Integration: Experience with connecting and troubleshooting camera-based edge devices (webcams, Nvidia Jetson, Raspberry Pi) and their data streams
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Technical Consulting or Solutions Architecture: Prior experience in a Professional Services, Pre-Sales engineering, or Solutions Architecture role, focused on identifying and designing solutions for complex customer challenges and translating them into business value
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Articulating Value: Able to connect technical solutions to tangible business value, helping customers see the ROI and the potential for greater impact from Roboflow
Who You'll Be Working With
Our team of ~90 attracts talent like executives that wanted to return to building, founders with a 100M+ exit, Roboflow users turned team members, open source contributors, a cyclist who biked across the United States, prolific high school hackers, a CTO from 100+ engineering organization, amongst many exceptional others.
As an early Support Engineer hire, you’ll be partnering directly with our co-founder/CEO and Support leadership to not only do great work in the role, but shape how this function works for the future of Roboflow.
Where You'll Work
Roboflow is distributed across the US and Europe. We currently have Hubs in New York City, San Francisco and São Paulo (with plans to open more as we grow density in new cities). We provide opportunities (like team onsites in different cities) and resources (like a $4000/yr travel stipend) to work in person with other team members as much as you'd like, while also supporting remote team members. You can work from one of our Hubs (we offer a relocation bonus), work from home, work at co-working spaces, etc. We want you to work where you work best!
When You'll Work
Roboflow primarily operates during the daytime hours in the US and there are some synchronous meetings you’ll be expected to attend each week. Participation in on-call roster on rotation and queue coverage during US business hours.
What You'll Receive
To determine your salary, we use a number of market and data-driven salary sources. We review all salaries every six months to ensure we stay in line with the market.
📈 In addition to our cash compensation, we offer generous perks and benefits. Below are some of the highlights:
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$4000/yr Travel Stipend to travel anywhere anytime to work alongside other Roboflowers
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$350/mo Productivity stipend to spend on things that make your work environment more productive, like high-speed internet at home or a co-working space
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Cover up to 100% of your health insurance costs for you and your partner or family
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Equity in the company so we are all invested in the future of computer vision
📅 Within one week, you will…
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Learn all about computer vision, our product, company, customers, and vision.
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Answer your first support request
📅 Within one month, you will…
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Onboard in person with your manager (you’ll come to our NY or SF Hub!)
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Working on the Support queue and building relationships with assigned customers
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Partake in first on-call shift
📅 Within six months, you will…
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Complete onboarding into Support for a new customer
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Attend your first all company onsite
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Be ramped up on other relevant parts of the Roboflow product
Not sure if this is you?
We want a diverse, global team with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, look into our Former Founders role. We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.
Learn More About Us
We are building a diverse Distributed team that is distributed across the globe. Roboflow is an equal opportunity workplace; we welcome people from all backgrounds, communities, and experiences.
We provide competitive compensation and stellar benefits to accelerate your personal and work life. Learn more about what it is like to work at Roboflow by reading these blog posts.
See our careers page for all open listings.
Listing provenance
Where did this job come from?
See where this vacancy came from and whether more than one current source can still support it. Source names help with traceability and attribution; they are not endorsements or guarantees.
At least one enabled source recently observed the vacancy. The source chain is traceable, but this is not independent employer verification.
- Continuity
- One recent renewable source
- Source-class independence
- One renewable source class
- Last source observation
- Observed very recently
This records when High Paid Job last observed the vacancy in source evidence. It confirms source presence, not that the employer edited the vacancy at that time.
- 1 enabled source recently observed this vacancy.
Source confidence is about traceability and continuity. It is separate from application safety and should not be read as an employer reputation rating.
The vacancy is supplied by an external job publisher. Source information helps show where the listing came from; it is not a guarantee about the employer or vacancy.
Listing source: Jobicy. Destination: jobicy.com. The application opens in a new tab so you can keep this report open.