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Customer Success Engineer

Algolia

Location: Australia Advertised pay: AUD 130,500–163,000 / yearly Work arrangement: Region-restricted remote Employment: Full Time Posted: October 5, 2026 Freshness: Aging listing Source check: Observed in the current source window
Disclosure4 of 5 core facts statedReview uncertainties
Last source observationObserved in the current source windowObservation is not employer confirmation.
Application destinationjobicy.comReview the application route and source evidence in the full report below.

Before relying on the listing: Confirm Application closing time with the employer or source. See verification questions

Executive opportunity brief

The decision in one screen

A compact evidence-first read of compensation, flexibility, mobility and what still needs verification. No universal quality score is used.

Compensation positionAUD 130,500–163,000 / year5 current same-currency observations
Work flexibilityRegion-restricted remoteBased only on stated location/work-arrangement evidence.
Decision evidence4 of 5 core facts knownThis listing states more core decision facts than the median role in the current sample.
Mobility evidenceSponsorship not establishedUnknown evidence is not treated as unavailable.
Current alternatives878 current same-family rolesCurrent HPJ inventory, not the whole labor market.
Negotiation readinessNegotiation evidence available: advertised pay range, strong decision evidence.Use the private Offer & Negotiation Lab below if an offer arrives.

Fast read

Opportunity DNA

This opportunity needs a closer read before drawing a strong conclusion, especially around the salary benchmark is still shallow.

PayRange available

The range is usable, but the comparable sample is still too shallow for a strong relative-pay call.

FlexibilityLocation limits visible

Geographic eligibility is restricted to a country or region.

Entry pathMixed requirements

Some access and qualification signals are clear, but the overall entry path is neither unusually open nor unusually restrictive.

MobilityNot established

Sponsorship and relocation support are not clear from the current listing.

ApplicationSome process detail

Part of the application route can be assessed, but the full external process may contain additional steps.

TraceabilityCurrent source traceable

At least one recent enabled source can still renew this vacancy.

This fingerprint summarizes what is clear, constrained or still unanswered in the current listing. It is a reading aid, not an overall job score.

Decision evidence check

4 of 5 core facts stated

This checks whether the listing states the facts that commonly change an employment decision. It measures disclosure completeness, not whether the opportunity is good or bad.

Facts already stated

  • Compensation
  • Work arrangement
  • Location eligibility
  • Employment type

What to verify next

  • Application closing time: Is there a firm application deadline, a rolling review window or no stated closing date?

Unknown information is never converted into a negative score. The questions above exist to prevent missing evidence from being mistaken for a favorable term.

Decision levers

What could make or break the fit?

Reasons to look closer

Nothing stands out strongly enough yet to call a clear advantage. The role may still be attractive for reasons the listing does not spell out.

Trade-offs to weigh

  • The salary benchmark is still shallow: Pay is disclosed, but the current comparison pool is too small for a strong relative-pay conclusion.
  • Location rules could change the fit: Geographic eligibility is restricted to a country or region.

Questions worth asking before you invest more time

  • Confirm whether a degree is actually required, preferred, or replaceable with equivalent experience.
  • Ask whether visa sponsorship is available before investing significant time in the application.

These questions come from details the listing leaves open. An unanswered point is not treated as a disadvantage.

Opportunity neighborhood

Keep your options open

These live roles sit close enough to this opportunity to make useful comparison points. Look across several employers before deciding what pay, flexibility or access trade-offs you are willing to accept.

Sr Customer Success Manager

Skillsoft · Australia

Salary not disclosed Region-restricted remote 3/5 core facts

Why it is nearby: Same country · Similar work arrangement · Same employment type

Customer Success Representative, Inside

McGraw Hill LLC. · North America Only

Salary not disclosed Region-restricted remote 4/5 core facts

Why it is nearby: Similar work arrangement · Same employment type · Recently posted

Different angle: Seniority is not explicit

Customer Success Manager II - West

Tines · USA

Salary not disclosed Region-restricted remote 3/5 core facts

Why it is nearby: Similar work arrangement · Same employment type · Recently posted

Different angle: Seniority is not explicit · Different country

Customer Support Executive, 6 month FTC (Remote in UK)

Nivoda · Remote - UK

Salary not disclosed Region-restricted remote 3/5 core facts

Why it is nearby: Similar work arrangement · Same employment type · Recently posted

Different angle: Seniority is not explicit · Different country

This neighborhood is drawn from current inventory in the same broad occupation. Similarity is based on explicit listing facts; missing details do not count against a job.

Role market context

How much current choice is visible around this kind of work?

This compares the vacancy with current High Paid Job inventory in the broad Customer success & support roles family. It describes visible choice and disclosure, not future demand or career quality.

Current visible roles878

200 most recent current roles sampled for the disclosure measures below.

Employers represented159

Distinct employers in the bounded current sample, not an estimate of all employers hiring in the market.

Decision-ready disclosure29%

Current sampled roles stating at least four of the five Core Decision Facts.

Compensation stated42%

Requires a numeric amount, explicit ISO currency and supported pay period.

Work arrangement stated78%

Listings with explicit enough remote, hybrid or on-site evidence to classify.

Stated closing time38%

Missing deadline evidence remains unknown and is not interpreted as an open-ended application window.

Disclosure comparison: This listing states more core decision facts than the median role in the current sample. This listing: 4/5 · sample median: 3.0/5.

Currencies with explicit pay evidence in the sample: USD (67) · EUR (7) · GBP (6) · INR (1). Raw amounts across different currencies are not compared.

This describes current visible High Paid Job inventory in the same broad occupation family. Percentages use a bounded recent sample and are not a forecast, a complete labor-market census or an employer-quality measure.

Constraint opportunity lab

What changes the size of the current opportunity pool?

Each line applies one stricter evidence-based constraint to the same bounded current role-family sample. It helps you see the trade-off in visible choice without deciding which trade-off is right for you.

Require explicit sponsorship or relocation support 0 / 200 0%

Counts only affirmative or possible sponsorship evidence, or relocation explicitly offered. Unknown is not treated as no.

Stay in the same stated country 5 / 108 5%

Uses only roles where a country is known. Roles without country evidence are excluded from this denominator.

Require worldwide remote evidence 25 / 200 13%

A much stricter subset: only listings with explicit worldwide-remote evidence remain.

Require at least four Core Decision Facts 58 / 200 29%

Shows the subset with enough stated evidence for a more informed first comparison.

Require usable compensation disclosure 84 / 200 42%

Requires amount, explicit ISO currency and a supported pay period. Missing pay evidence remains unknown.

Require a remote-listed arrangement 99 / 200 50%

Counts roles explicitly classified as worldwide remote, region-restricted remote or remote with restrictions still unclear.

Keep the same employment type 117 / 126 93%

Uses only roles with a stated employment type.

These are counterfactual filters over a bounded sample of current HPJ inventory in the same broad occupation family. They show how visible choice changes when one evidence-based constraint is applied; they do not tell you which constraint you should choose or predict hiring outcomes. The calculation uses the 200 most recent current roles from 878 visible roles in this broad family.

Salary transparency context

Is pay disclosure typical for this kind of role?

This listing states usable structured compensation. About 42% of the bounded current role sample does the same.

This listingUsable pay stated

Compensation counts only when amount, ISO currency and supported pay period are all known.

Current same-role sample42%

Pay disclosure is limited in the current role sample.

Current employer pattern48%

This employer’s current pay-disclosure rate is broadly similar to the current same-role sample.

This compares salary-disclosure behavior in current visible listings. It does not compare raw salary amounts across currencies, infer undisclosed pay as zero, or rate employer quality.

Private offer & negotiation lab

Turn an offer into evidence, not guesswork

Enter an annual base offer and, if you want, your own target. HPJ compares only within one explicit currency and never chooses a target for you.

Advertised annualized payAUD 130,500–163,000 / yearListing evidence only.
Current comparable medianInsufficient same-currency sampleAt least 10 observations required.
Current upper quartileNot publishedCurrent HPJ inventory context, not a salary recommendation.

Negotiation evidence available: advertised pay range, strong decision evidence.

Enter an annual base offer to compare it with explicit same-currency evidence. HPJ will not suggest a target for you.

Review the full package · 10 terms

Mark what is confirmed, what needs clarification and what you want to prioritize. These choices and notes stay in this browser.

Base payKnown

Usable advertised compensation is available.

Bonus / commissionMentioned

Variable compensation is mentioned; verify amount, formula, target and eligibility.

Equity / long-term incentivesVerify

Equity or long-term incentive language is mentioned; verify grant type, vesting and valuation basis.

Retirement / pensionVerify

Retirement or pension benefits are mentioned; verify employer contribution and vesting.

Health benefitsVerify

Health-benefit language is mentioned; verify coverage, dependants and employee cost.

Paid leaveVerify

Paid-leave language is mentioned; verify the exact entitlement and carry-over rules.

Work arrangementKnown

A work-arrangement signal is available; verify schedule details before relying on it.

RelocationVerify

Relocation support not established

Visa / work authorizationVerify

Sponsorship not established

Review timingVerify

A review cycle is mentioned; verify timing and whether compensation can change at that review.

Questions worth taking into the offer conversation

  • Does the package include equity or another long-term incentive, and what are the vesting terms?
  • What retirement or pension contribution does the employer provide?
  • What health coverage is included and what costs remain with the employee?
  • How much paid leave is provided and what are the carry-over or blackout rules?
  • If relocation is relevant, what expenses, timing and repayment conditions are covered?
  • What exact sponsorship or work-authorization conditions apply to this role?
  • When is the first performance and compensation review after joining?
  • Is there a firm application deadline, a rolling review window or no stated closing date?

Occupation intelligence

What broader career references connect to this role?

HPJ uses broad comparison families for current-market analysis. External taxonomy results are reference candidates for that broad family, not a declaration that this vacancy has been authoritatively classified into a specific occupation.

HPJ comparison familyCustomer success & support roles
Adjacent families worth exploringSales roles · Operations & program roles

European occupation references

This service uses the ESCO classification of the European Commission.

U.S. occupation references

This site incorporates information from O*NET Web Services by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). O*NET® is a trademark of USDOL/ETA.

Career reference research

Skills worth investigating

Official occupational context, paired with exact phrases visible in this vacancy. It is not a skills test or an applicant-fit score.

ESCO · European occupation

customer service representative

Usually essential in this ESCO occupation
  • perform escalation procedure
  • keep records of customer interaction
  • create solutions to problems
  • ensure client orientation
  • knowledge base
  • have computer literacy
  • perform multiple tasks at the same time
Context-dependent ESCO skills
  • contact customers
  • show diplomacy
  • measure customer feedback
  • sales activities
  • upsell products

O*NET · U.S. occupation

Customer Service Representatives

O*NET occupation skills
  • Active Listening
  • Service Orientation
  • Speaking
  • Reading Comprehension
  • Critical Thinking
  • Complex Problem Solving
  • Time ManagementPhrase in listing
  • Monitoring
Build my private skill preparation brief Your evidence · Practice · Interview questions

Plan how you might demonstrate or investigate occupational skills. These are broad-family reference examples, not confirmed vacancy requirements. Nothing you enter is sent to High Paid Job.

perform escalation procedureESCO · Essential · Listing mention unknown
keep records of customer interactionESCO · Essential · Listing mention unknown
create solutions to problemsESCO · Essential · Listing mention unknown
ensure client orientationESCO · Essential · Listing mention unknown
knowledge baseESCO · Essential · Listing mention unknown
have computer literacyESCO · Essential · Listing mention unknown
perform multiple tasks at the same timeESCO · Essential · Listing mention unknown
contact customersESCO · Optional · Listing mention unknown
show diplomacyESCO · Optional · Listing mention unknown
measure customer feedbackESCO · Optional · Listing mention unknown
sales activitiesESCO · Optional · Listing mention unknown
upsell productsESCO · Optional · Listing mention unknown
Active ListeningO*NET · Skills · Listing mention unknown
Service OrientationO*NET · Skills · Listing mention unknown
SpeakingO*NET · Skills · Listing mention unknown
Reading ComprehensionO*NET · Skills · Listing mention unknown
Critical ThinkingO*NET · Skills · Listing mention unknown
Complex Problem SolvingO*NET · Skills · Listing mention unknown
Time ManagementO*NET · Skills · Exact phrase in listing
MonitoringO*NET · Skills · Listing mention unknown

Private to this browser. Up to 20 reference skills; not a qualification assessment or hiring prediction.

Useful next question: Which of these occupational reference skills does the hiring manager actually expect for this specific role, and what evidence would demonstrate them?

These skills belong to one reference occupation selected for HPJ’s broad career family, not a verified classification of this vacancy. Text overlap only means a phrase appears in the available listing text; it does not establish an employer requirement, your proficiency, or a qualification gap. A missing mention is unknown, not a deficit.

Adjacent current roles to investigate

Sales roles

Key Account Manager

Nolato Meditech · Hörby, Skåne län, Sverige

same seniority band · same employment type

Adjacent-family roles are exploration prompts from current HPJ inventory. They are not inferred qualification matches and they do not imply a promotion path.

Skill bridge

What does this role connect to?

JavaScript is one of the signals this listing shares with skills appearing often across current Customer success & support roles opportunities.

Skills named in this listing

C#Generative AIJavaJavaScriptPythonSalesforce

Shared with the current career sample

  • JavaScript Seen in 7 sampled listings
  • Python Seen in 9 sampled listings
  • Salesforce Seen in 22 sampled listings

Additional signals in this listing: C# · Generative AI · Java

Application edge

  • If these skills match your background, prepare one concrete example that shows how you used C#, Generative AI, and Java rather than relying on a keyword-only claim.
  • The listing states about 4 years of required experience. Check that the dates and scope in your application make that experience easy to verify.

If the named skills are genuinely transferable in your own experience, the occupation map also points to adjacent current families worth researching: Sales roles and Operations & program roles. This is exploration context, not a qualification match.

Skill signals come from explicit text mentions. A mention is not automatically a requirement, and absence from the current top-skill list does not make a skill rare or unimportant. The current career comparison draws on 120 sampled listings; 79 contain a recognized skill signal.

Application Decision Lab

Turn the listing into a preparation plan

Separate what the listing actually states from what you still need to prepare or verify. Your selections and short notes stay in this browser and are never submitted to High Paid Job.

Explicit requirement

At least about 4 years of experience required

The available wording contains an explicit minimum/required years-of-experience signal. Preferred years are tracked separately and never promoted into the required minimum.

Listing mention

C#

This skill or technology is explicitly mentioned in the available listing text. A mention is not automatically a mandatory requirement; prepare a concrete example only if it is relevant to your experience.

Listing mention

Generative AI

This skill or technology is explicitly mentioned in the available listing text. A mention is not automatically a mandatory requirement; prepare a concrete example only if it is relevant to your experience.

Listing mention

Java

This skill or technology is explicitly mentioned in the available listing text. A mention is not automatically a mandatory requirement; prepare a concrete example only if it is relevant to your experience.

Listing mention

JavaScript

This skill or technology is explicitly mentioned in the available listing text. A mention is not automatically a mandatory requirement; prepare a concrete example only if it is relevant to your experience.

Listing mention

Python

This skill or technology is explicitly mentioned in the available listing text. A mention is not automatically a mandatory requirement; prepare a concrete example only if it is relevant to your experience.

Listing mention

Salesforce

This skill or technology is explicitly mentioned in the available listing text. A mention is not automatically a mandatory requirement; prepare a concrete example only if it is relevant to your experience.

Questions worth resolving before you rely on the opportunity

  • Application closing time: Is there a firm application deadline, a rolling review window or no stated closing date?
  • Work authorization / sponsorship: If sponsorship or work authorization matters to you, what exact immigration or employer-sponsorship conditions apply to this role?
  • Application process: What interview, assessment, portfolio, reference or screening stages are part of the hiring process?

Decision analysis

What the listing really tells you

Rich decision context

A closer look at Customer Success Engineer at Algolia points most strongly to pay is visible, but the benchmark is still thin, work-location flexibility has usable detail, and the entry path is becoming clearer. Those signals shape the practical upside and the questions still worth asking.

Pay is visible, but the benchmark is still thin

A usable AUD salary is available, but there are not enough comparable current observations for a strong percentile statement yet.

Work-location flexibility has usable detail

The work-location pattern is “Remote with some uncertainty or restrictions”, with Remote Freedom at 62/100. One practical limit to notice is geographic eligibility is restricted to a country or region..

The entry path is becoming clearer

At least about 4 years of experience required · 1 additional stated barrier. Unstated education or experience requirements stay open rather than being assumed.

The visible application effort can be estimated

Provider-mediated application path. The external application may contain additional steps that are not visible from the listing itself.

Source continuity adds useful context

1 recent enabled source can currently renew this vacancy across 1 source classes. That improves traceability, although it does not verify the employer itself.

How this analysis is assembled

The brief pulls together the parts of the vacancy that can be compared reliably today. Gaps in the listing remain visible instead of being filled with assumptions.

Analysis evidence coverage

How much analysis can the current evidence support?

70%Useful analysis evidence coverage
70%
Current-sample pay positionInsufficient comparable salary sample

Only 5 comparable salary observations are available. At least 10 are needed before showing a High Pay Score.

Remote Freedom evidence62 / 100

Measures observable location flexibility and explicit restrictions; it does not determine whether remote work is personally desirable.

Salary evidence qualityHigh confidence · Focused salary range

The configured source supplied structured salary fields, a usable currency and a focused comparison value.

Listing freshnessAging listing

The listing was posted about 24 days ago. Verify that it is still accepting applications.

Source provenance evidenceEstablished source evidence

At least one enabled source recently observed the vacancy. The source chain is traceable, but this is not independent employer verification.

There is no universal opportunity score because pay, flexibility and access matter differently to different people. Compare Jobs lets you weight the evidence around your own priorities.

Decision checklist

What is supported, uncertain or worth checking?

This checklist separates supported strengths, visible cautions and missing evidence. It is not an overall recommendation or guarantee that the job is suitable for you.

Supported strengths

No standout strength is supported strongly enough to list here. That is not a negative rating.

Visible cautions

  • Geographic eligibility is restricted to a country or region.
  • The listing was posted about 24 days ago. Verify that it is still accepting applications.
  • Some compensation may be variable or performance-based. Confirm the guaranteed base amount before comparing headline pay.
  • This is remote work with a geographic restriction, not a worldwide-remote vacancy.
  • At least about 4 years of experience required

Still unknown

  • There is not enough comparable salary evidence to establish this job’s current pay position.
  • Visa sponsorship is not established by the available listing data.

Qualifications & access

What qualifications are explicitly stated?

Some explicit entry barriers stated

EducationEducation requirement not established
Required experience evidenceAt least about 4 years of experience required
Explicit required barriers1
Explicit access signals0

Explicit requirements worth checking

  • At least about 4 years of experience required: The available wording contains an explicit minimum/required years-of-experience signal. Preferred years are tracked separately and never promoted into the required minimum.

Qualification signals come from explicit listing wording. Anything not mentioned remains unknown, so silence is never treated as proof that a degree, experience, licence or other requirement is unnecessary.

Pay vs. barriers

Opportunity Efficiency not assessed

The current pay position is not reliable enough to weigh compensation against the stated barriers.

Explicit stated barriers

1 explicit required barrier is visible in the available wording.

Required experience evidence

The listing states at least about 4 years of required experience.

Location-freedom constraints

1 explicit Remote Freedom restriction signal is present and is shown separately from qualification requirements.

Evidence gaps that could change this interpretation
  • Current comparable pay position is unavailable.
  • Education requirement is not established.

This section weighs pay context against clearly stated barriers without collapsing unlike requirements into one universal score. Degree, experience, licensing, clearance and location limits remain separate, and missing qualification details stay unknown.

Beyond the headline

Not enough evidence for a hidden-value finding

Potential hidden value appears only when several distinct non-pay advantages are actually supported. Missing requirements or benefits are never counted as positives.

Still check: At least about 4 years of experience required · The current application path is provider-mediated rather than directly classified as an employer-authorized or official route.

Hidden Value is an experimental evidence summary, not an investment-style score or guarantee of employability. It only uses explicit current listing evidence and does not infer that an unmentioned qualification is unnecessary.

Compensation intelligence

How competitive is this pay?

No High Pay Score yet

Only 5 comparable salary observations are available. At least 10 are needed before showing a High Pay Score.

Why this analysis?

  • Only 5 comparable salary observations are available. At least 10 are needed before showing a High Pay Score.
  • Salary confidence: High. The configured source supplied structured salary fields, a usable currency and a focused comparison value.
  • Range quality: Focused salary range.

Employer compensation communication

Pay transparency at Algolia

Mixed current pay transparency

This score uses the employer’s current visible listings and combines how often pay is disclosed with how useful those ranges are. Bonus, equity and benefit mentions are shown separately and do not raise the score.

58/100
58%
Salary disclosure48% · 12 of 25 sampled listings
Range qualityMostly focused or specific pay information
Bonus wording10 current listings
Equity wording0 current listings
Benefits wording1 current listings
Evidence strengthStronger

This pattern comes from the employer’s current visible vacancies. It describes hiring and pay transparency in those listings, not employee satisfaction or a permanent judgement of the employer.

Current employer intelligence

Algolia — current opportunity snapshot

Current opportunities visible25
Salary disclosure48%
Remote-policy evidence coverage100% · 25 of 25 sampled listings
Remote share of known arrangements48%
Worldwide-remote share4%
Known hiring countries5
Sponsorship evidence coverage0% · 0 of 25 sampled listings
Explicit sponsorship outcomes0 confirmed · 0 possible · 0 unavailable
Pattern sample25 of 25 · 100% coverage
Current role-family breadth4
Stated closing-date coverage4%
Relocation evidence coverage0% · 0 explicitly offered
Posted within 7 days36% of listings with a known posting date

Employer Evidence Profile

How often this employer’s current visible sampled vacancies state decision-critical information. These percentages describe evidence coverage, not employer quality.

Compensation48% of sampled current listings

Current sampled listings with advertised compensation evidence.

Work arrangement100% of sampled current listings

Current sampled listings whose work arrangement is clearer than unknown.

Location44% of sampled current listings

Current sampled listings with a supported country signal.

Application timing4% of sampled current listings

Current sampled listings with an explicit closing time.

Posting date100% of sampled current listings

Current sampled listings with a usable posting date.

Sponsorship0% of sampled current listings

Current sampled listings that explicitly indicate confirmed, possible or unavailable sponsorship evidence.

Relocation0% of sampled current listings

Current sampled listings with an explicit relocation signal.

Low coverage means the current visible listings state the information less often. It does not prove that the employer lacks the policy, benefit or support.

Common current occupation families: Sales (9) · Software engineering (6) · Executive (2)

Visible seniority mix: Senior / lead (12) · Leadership (6)

Current employment-type mix: Full time (12)

Most visible hiring countries in this sample: France (4) · Australia (3) · Germany (2) · United Kingdom (1)

Other current roles from this employer

These are other current vacancies visible from the same employer, not endorsements or evidence of future hiring plans.

Current disclosed salary medians by currency

  • EUR 140,000 median · 7 disclosed salaries

Questions worth asking this employer

  • What compensation range applies to this role, and which parts of total compensation are fixed versus variable?
  • If work authorization matters to you, what sponsorship policy applies to this specific role and location?
  • If a move is required, is relocation assistance available for this position?
  • What is the expected application and interview timeline if the listing does not state a closing date?

These questions are prompted by missing or thin evidence in the employer’s current visible vacancies. Missing evidence is not treated as a negative judgement.

This employer snapshot uses the employer’s current visible listings. Remote and sponsorship rates use only vacancies with explicit evidence, while missing information stays unknown. Salary medians are shown separately by currency and need at least five disclosed salaries. Zero confirmed sponsorship means none was explicitly found in this sample, not that sponsorship is unavailable.

This snapshot describes the employer’s current visible vacancies—things such as pay disclosure and work arrangement. It is not an employee-satisfaction or hiring-quality rating, and different currencies stay separate.

Work-location intelligence

Remote Freedom

62/100

Remote with some uncertainty or restrictions

62%

Why this score?

  • The role is remote but the source identifies a country or regional restriction.

Location restrictions detected

  • Geographic eligibility is restricted to a country or region.

Remote Freedom measures observable location flexibility only. Unknown work-location information remains unscored. Timezone wording is penalized only when it appears restrictive; general collaboration across time zones is not treated as a restriction. A score does not guarantee legal work eligibility, payroll availability or visa sponsorship.

International applicant intelligence

Visa & relocation signals

Sponsorship status is shown only when the listing provides clear enough wording. Employer history or headquarters location is not used to guess an answer.

Visa sponsorshipSponsorship not established

The available listing details do not contain a clear enough sponsorship statement.

RelocationRelocation support not established

The available listing details do not contain a clear enough relocation statement.

Tradeoff check

What’s the catch?

These are visible conditions worth checking before treating the headline compensation as the whole story:

  • Some compensation may be variable or performance-based. Confirm the guaranteed base amount before comparing headline pay.
  • This is remote work with a geographic restriction, not a worldwide-remote vacancy.

Current alternatives

Better-paying alternatives

These current roles show a materially higher annualized salary midpoint in the same broad occupation and currency. Similar seniority, country, work arrangement, employment type and recency are preferred where possible; higher pay alone does not make an alternative a better fit.

About +10% midpoint

Founding Customer Success Manager - APAC

Ashby · Australia, Japan, Philippines, Singapore, South Korea

AUD 135,000–189,000 / year Region-restricted remote

Why comparable: Similar work-location arrangement · Same employment type · Recently posted

Check: Different country from the current job.

Alternatives are drawn from the current inventory rather than presented as application recommendations. A pay difference needs to be meaningful—about 3% or more at the midpoint—and different currencies are not compared.

Application-path intelligence

What can we see about the application process?

Provider-mediated application path

The current application path comes through a publisher or aggregator. The destination may still lead to an employer-authorized hiring system, but that is not clear enough to assume.

Current destination: jobicy.com · HTTPS

No additional required application step is clear in the available listing text. This does not mean the external application is one-click or friction-free.

Application effort is estimated from visible listing and source details. Optional steps are kept separate from mandatory ones, and the external form may contain additional requirements that are not visible here.

Application safety context

Application safety check

Basic application-safety context available

The current application destination has a basic transport-safety signal such as HTTPS. This does not verify the employer, vacancy, recruiter or application process.

Evidence checked: Source provenance · Application destination · Listing wording

Observable transport-safety signals

  • The available application destination uses HTTPS.
Before you share money or sensitive information
  • Confirm the vacancy on the employer’s official careers site when practical, especially if a recruiter contacts you outside the listed application path.
  • Check that recruiter email domains and application destinations are consistent with the employer or an identifiable recruiting provider.
  • Do not pay application, processing, training or equipment fees merely to be considered for a job.
  • Do not send cryptocurrency, gift cards, online-banking credentials or PINs as part of an application.
  • Treat unusually fast offers or interviews conducted only through informal messaging channels as reasons to verify the employer independently.

This is a limited safety screen, not employer verification and not a fraud determination. Never send money, cryptocurrency, passwords or sensitive banking credentials merely because a listing appears on a job platform.

Original listing details

The section below comes from the listing source. The decision sections above use the job’s structured pay, location, qualification, mobility and application details to give you additional context.

Algolia is the retrieval intelligence layer that turns intent into trusted, decision-grade outcomes. Powering more than 1.7 trillion queries a year for over 18,000 customers with millisecond latency and 99.999% reliability, we are the recognized leader for Search and Product Discovery by top industry analyst firms. The Algolia platform turns a company's products, content, and business rules into data that humans, applications and AI agents can act upon. The result is trusted customer experiences with stronger conversions for measurable business impact.

As a Customer Success Engineer at Algolia, you will play a key role in ensuring our customers adopt, implement, and scale our agentic, generative, search & discovery platform successfully. You’ll partner closely with customers to deliver high-quality technical onboarding, solution design, best-practice guidance, and hands-on implementation support.

This role is ideal for someone who is deeply curious, loves solving complex technical problems, and is energized by learning and applying new technologies including modern development patterns, cloud infrastructure, and emerging AI capabilities. You’ll work across a variety of customer architectures and use cases, helping teams design performant, scalable solutions while championing technical excellence.

You will also support our Professional and Expert Foundation offerings, acting as a Technical Owner for assigned accounts and ensuring smooth delivery through clear communication, rigorous documentation, and thoughtful stakeholder alignment.

Success in this role means being proactive, reliable, and collaborative, balancing customer-facing delivery with internal best practices such as strong documentation habits and ongoing knowledge sharing.

If you’re excited by the idea of shaping customer outcomes, diving into new tools and technologies, and working in a team that values craftsmanship, curiosity, and continuous learning, we’d love to meet you.

YOUR ROLE WILL CONSIST OF

  • Act as a consultant on a variety of customers, delivering ad-hoc services tailored around their needs
  • Scope, shape and present technical workshops to drive Algolia’s adoption
  • Advise Algolia’s customers on the best technical and industry practices around search implementation and optimization
  • Work closely with your account’s Customer Success Manager to ensure the customer’s long term health through a world-class support experience.
  • Work across the organisation and escalate as necessary for confirmation of solutions or other options.
  • Partner with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to your customers.
  • Develop, maintain and present comprehensive case status reports to customers on a regularly scheduled meeting.
  • Proactively identify and work with the customer to resolve technical risks and bottlenecks.
  • Provide guidance on how to optimise the use of their environment.

YOU MIGHT BE A FIT IF YOU HAVE

  • 4+ years experience in a customer-facing technical role (CSE, SE, SA, consultant), ideally in the SaaS space
  • Functional knowledge of at least one programming language such as: JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python
  • Experience with REST API, database management, and web development technologies
  • Experience delivering technical workshops of various nature (training, knowledge transfer, implementation, code review)
  • A lifelong learning and growth mindset
  • Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience
  • Proficiency in communicating complex technical issues to both technical and non-technical audiences via phone and email channels
  • Excellence in time management, task prioritization, and evaluation of situational urgency
  • Travel to customers' locations may be required occasionally

NICE TO HAVE

  • Experience implementing or optimising search & discovery experiences
  • Experience designing and developing generative AI and agentic application
  • Experience working in a high-growth SaaS environment
  • Familiarity with iOS & Android platforms.
  • Experience supporting open-source projects & their GitHub communities.
  • Experience with Shopify, Magento, and Salesforce a plus

#LI-remote

Algolia does not discriminate on the basis of race, color, religion, sex, age, national origin, military status, veteran status, disability status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

The annual total cash compensation range (base salary and commission) for this role reflects market pay data within this location. The exact compensation offered for this role may vary depending on specific location and job-related knowledge, technical skills, and experience; and is only one part of our Total Rewards philosophy to compensate and recognize employees for their work.

On-Target Earnings Pay Range

$130,500—$163,000 AUD

FLEXIBLE WORKPLACE STRATEGY:

Algolia’s flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease. We place an emphasis on an individual’s impact, contribution, and output, over their physical location. Algolia is a high-trust environment and many of our team members have the autonomy to choose where they want to work and when.

We have a global presence with offices in Paris, NYC, London, Sydney and Bucharest, however we also offer many of our team members the option to work remotely either as fully remote or hybrid-remote employees. Positions listed as "Remote" are only available for remote work within the specified country. Positions listed within a specific city are only available in that location - depending on the role it may be available with either a hybrid-remote or in-office schedule.

WE’RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES:

  • GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment.
  • TRUST - Willingness to trust our co-workers and to take ownership.
  • CANDOR - Ability to receive and give constructive feedback.
  • CARE - Genuine care about other team members, our clients and the decisions we make in the company.
  • HUMILITY - Aptitude for learning from others, putting ego aside.

We’re looking for talented, passionate people to help build the world’s best search and discovery technology. We value autonomy, diversity, and collaboration. We’re committed to creating an inclusive workplace where everyone is respected and supported—regardless of race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability, or socioeconomic background.

IMPORTANT NOTICE FOR CANDIDATES - Recruitment Fraud Notice

We’ve recently seen an increase in recruitment scams targeting job seekers. To help protect yourself, please keep the following in mind:

  • Our open positions may appear on third-party job boards, but the best way to apply safely is directly through our careers page.
  • All genuine communication from Algolia will come from an @algolia.com email address. If you receive an email from someone claiming to work at Algolia who does not have an @algolia.com email address, please do not respond or share any personal information.
  • We’ll never ask for payments, purchases, or financial details during the hiring process.

READY TO APPLY?

If you share our values and our enthusiasm for building the world’s best search & discovery technology, we’d love to review your application!

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