Top of page

Job intelligence

Customer Success Manager (Venue & Vendor Sourcing)

Cvent

Location: Remote — Worldwide Advertised pay: USD 85,000–115,000 / yearly Work arrangement: Worldwide remote Employment: Full Time Posted: October 26, 2026 Freshness: Posted today Source check: Observed today
Disclosure5 of 5 core facts statedReview uncertainties
Last source observationObserved todayObservation is not employer confirmation.
Application destinationhimalayas.appReview the application route and source evidence in the full report below.

Executive opportunity brief

The decision in one screen

A compact evidence-first read of compensation, flexibility, mobility and what still needs verification. No universal quality score is used.

Compensation positionAbove the current median164 current same-currency observations
Work flexibilityWorldwide remoteBased only on stated location/work-arrangement evidence.
Decision evidence5 of 5 core facts knownThis listing states more core decision facts than the median role in the current sample.
Mobility evidenceSponsorship not establishedUnknown evidence is not treated as unavailable.
Current alternatives813 current same-family rolesCurrent HPJ inventory, not the whole labor market.
Negotiation readinessNegotiation evidence available: advertised pay range, current same-currency market context, strong decision evidence.Use the private Offer & Negotiation Lab below if an offer arrives.

Fast read

Opportunity DNA

This opportunity needs a closer read before drawing a strong conclusion, especially around location rules could change the fit.

PayRange available

Current comparable position is around the 60th percentile.

FlexibilityLocation limits visible

Work-related travel is required or expected.

Entry pathRequirements unclear

The listing does not make the minimum education or experience threshold clear enough yet.

MobilityNot established

Sponsorship and relocation support are not clear from the current listing.

ApplicationSome process detail

Part of the application route can be assessed, but the full external process may contain additional steps.

TraceabilityCurrent source traceable

At least one recent enabled source can still renew this vacancy.

This fingerprint summarizes what is clear, constrained or still unanswered in the current listing. It is a reading aid, not an overall job score.

Decision evidence check

5 of 5 core facts stated

This checks whether the listing states the facts that commonly change an employment decision. It measures disclosure completeness, not whether the opportunity is good or bad.

Facts already stated

  • Compensation
  • Work arrangement
  • Location eligibility
  • Application closing time
  • Employment type

Core evidence complete

All five core facts are stated. Other details can still matter, so continue with the qualification, mobility, employer and application checks below.

Unknown information is never converted into a negative score. The questions above exist to prevent missing evidence from being mistaken for a favorable term.

Decision levers

What could make or break the fit?

Reasons to look closer

Nothing stands out strongly enough yet to call a clear advantage. The role may still be attractive for reasons the listing does not spell out.

Trade-offs to weigh

  • Location rules could change the fit: Work-related travel is required or expected.

Questions worth asking before you invest more time

  • Confirm whether a degree is actually required, preferred, or replaceable with equivalent experience.
  • Confirm the actual minimum experience requirement rather than assuming preferred background is mandatory.
  • Ask whether visa sponsorship is available before investing significant time in the application.

These questions come from details the listing leaves open. An unanswered point is not treated as a disadvantage.

Opportunity neighborhood

Keep your options open

These live roles sit close enough to this opportunity to make useful comparison points. Look across several employers before deciding what pay, flexibility or access trade-offs you are willing to accept.

Web Integrations Support Engineer

Smartling · USA

USD 90,000–110,000 / year Region-restricted remote 4/5 core facts

Why it is nearby: Similar work arrangement · Same employment type · Recently posted

Advertised midpoint is roughly level

Different angle: Seniority is not explicit

Customer Success Manager, SMB - Mexico

Shopmonkey · Mexico

Salary not disclosed Remote — restrictions unclear 3/5 core facts

Why it is nearby: Similar work arrangement · Same employment type · Recently posted

Different angle: Seniority is not explicit

Customer Success Manager

Hypori · Remote — Worldwide

USD 160,000–180,000 / year Worldwide remote 5/5 core facts

Why it is nearby: Similar work arrangement · Same employment type · Recently posted

About 70% higher advertised midpoint

Customer Success Manager

Blue Voice Inc. · Remote — Worldwide

USD 110,000–160,000 / year Worldwide remote 5/5 core facts

Why it is nearby: Similar work arrangement · Same employment type · Recently posted

About 35% higher advertised midpoint

This neighborhood is drawn from current inventory in the same broad occupation. Similarity is based on explicit listing facts; missing details do not count against a job.

Role market context

How much current choice is visible around this kind of work?

This compares the vacancy with current High Paid Job inventory in the broad Customer success & support roles family. It describes visible choice and disclosure, not future demand or career quality.

Current visible roles813

200 most recent current roles sampled for the disclosure measures below.

Employers represented158

Distinct employers in the bounded current sample, not an estimate of all employers hiring in the market.

Decision-ready disclosure29%

Current sampled roles stating at least four of the five Core Decision Facts.

Compensation stated44%

Requires a numeric amount, explicit ISO currency and supported pay period.

Work arrangement stated79%

Listings with explicit enough remote, hybrid or on-site evidence to classify.

Stated closing time32%

Missing deadline evidence remains unknown and is not interpreted as an open-ended application window.

Disclosure comparison: This listing states more core decision facts than the median role in the current sample. This listing: 5/5 · sample median: 3.0/5.

Currencies with explicit pay evidence in the sample: USD (68) · EUR (9) · GBP (6) · CAD (1). Raw amounts across different currencies are not compared.

This describes current visible High Paid Job inventory in the same broad occupation family. Percentages use a bounded recent sample and are not a forecast, a complete labor-market census or an employer-quality measure.

Constraint opportunity lab

What changes the size of the current opportunity pool?

Each line applies one stricter evidence-based constraint to the same bounded current role-family sample. It helps you see the trade-off in visible choice without deciding which trade-off is right for you.

Require explicit sponsorship or relocation support 0 / 200 0%

Counts only affirmative or possible sponsorship evidence, or relocation explicitly offered. Unknown is not treated as no.

Require worldwide remote evidence 20 / 200 10%

A much stricter subset: only listings with explicit worldwide-remote evidence remain.

Require at least four Core Decision Facts 58 / 200 29%

Shows the subset with enough stated evidence for a more informed first comparison.

Require usable compensation disclosure 87 / 200 44%

Requires amount, explicit ISO currency and a supported pay period. Missing pay evidence remains unknown.

Require a remote-listed arrangement 92 / 200 46%

Counts roles explicitly classified as worldwide remote, region-restricted remote or remote with restrictions still unclear.

Keep this advertised salary floor in the same currency 35 / 68 51%

Only same-currency opportunities with usable annualized pay enter this comparison. Other currencies are not converted or treated as lower.

Keep the same employment type 121 / 126 96%

Uses only roles with a stated employment type.

These are counterfactual filters over a bounded sample of current HPJ inventory in the same broad occupation family. They show how visible choice changes when one evidence-based constraint is applied; they do not tell you which constraint you should choose or predict hiring outcomes. The calculation uses the 200 most recent current roles from 813 visible roles in this broad family.

Salary transparency context

Is pay disclosure typical for this kind of role?

This listing states usable structured compensation. About 44% of the bounded current role sample does the same.

This listingUsable pay stated

Compensation counts only when amount, ISO currency and supported pay period are all known.

Current same-role sample44%

Pay disclosure is limited in the current role sample.

Current employer patternInsufficient evidence

Employer-level comparison is withheld until enough current employer listings are available.

This compares salary-disclosure behavior in current visible listings. It does not compare raw salary amounts across currencies, infer undisclosed pay as zero, or rate employer quality.

Private offer & negotiation lab

Turn an offer into evidence, not guesswork

Enter an annual base offer and, if you want, your own target. HPJ compares only within one explicit currency and never chooses a target for you.

Advertised annualized payUSD 85,000–115,000 / yearListing evidence only.
Current comparable medianUSD 98,27968 current sampled roles
Current upper quartileUSD 130,092Current HPJ inventory context, not a salary recommendation.

Negotiation evidence available: advertised pay range, current same-currency market context, strong decision evidence.

Enter an annual base offer to compare it with explicit same-currency evidence. HPJ will not suggest a target for you.

Review the full package · 10 terms

Mark what is confirmed, what needs clarification and what you want to prioritize. These choices and notes stay in this browser.

Base payKnown

Usable advertised compensation is available.

Bonus / commissionMentioned

Variable compensation is mentioned; verify amount, formula, target and eligibility.

Equity / long-term incentivesVerify

Equity or long-term incentive language is mentioned; verify grant type, vesting and valuation basis.

Retirement / pensionVerify

Retirement or pension benefits are mentioned; verify employer contribution and vesting.

Health benefitsVerify

Health-benefit language is mentioned; verify coverage, dependants and employee cost.

Paid leaveVerify

Paid-leave language is mentioned; verify the exact entitlement and carry-over rules.

Work arrangementKnown

A work-arrangement signal is available; verify schedule details before relying on it.

RelocationVerify

Relocation support not established

Visa / work authorizationVerify

Sponsorship not established

Review timingVerify

A review cycle is mentioned; verify timing and whether compensation can change at that review.

Questions worth taking into the offer conversation

  • Does the package include equity or another long-term incentive, and what are the vesting terms?
  • What retirement or pension contribution does the employer provide?
  • What health coverage is included and what costs remain with the employee?
  • How much paid leave is provided and what are the carry-over or blackout rules?
  • If relocation is relevant, what expenses, timing and repayment conditions are covered?
  • What exact sponsorship or work-authorization conditions apply to this role?
  • When is the first performance and compensation review after joining?

Occupation intelligence

What broader career references connect to this role?

HPJ uses broad comparison families for current-market analysis. External taxonomy results are reference candidates for that broad family, not a declaration that this vacancy has been authoritatively classified into a specific occupation.

HPJ comparison familyCustomer success & support roles
Adjacent families worth exploringSales roles · Operations & program roles

European occupation references

This service uses the ESCO classification of the European Commission.

U.S. occupation references

This site incorporates information from O*NET Web Services by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). O*NET® is a trademark of USDOL/ETA.

Career reference research

Skills worth investigating

Official occupational context, paired with exact phrases visible in this vacancy. It is not a skills test or an applicant-fit score.

ESCO · European occupation

customer service representative

Usually essential in this ESCO occupation
  • keep records of customer interaction
  • customer service
  • process refunds
  • apply knowledge of human behaviour
  • listen actively
  • ensure client orientation
  • have computer literacy
Context-dependent ESCO skills
  • speak different languages
  • upsell products
  • sales activities
  • perform data analysis
  • carry out active selling

O*NET · U.S. occupation

Customer Service Representatives

O*NET occupation skills
  • Active Listening
  • Service Orientation
  • Speaking
  • Reading Comprehension
  • Critical Thinking
  • Complex Problem Solving
  • Time Management
  • Monitoring
Build my private skill preparation brief Your evidence · Practice · Interview questions

Plan how you might demonstrate or investigate occupational skills. These are broad-family reference examples, not confirmed vacancy requirements. Nothing you enter is sent to High Paid Job.

keep records of customer interactionESCO · Essential · Listing mention unknown
customer serviceESCO · Essential · Listing mention unknown
process refundsESCO · Essential · Listing mention unknown
apply knowledge of human behaviourESCO · Essential · Listing mention unknown
listen activelyESCO · Essential · Listing mention unknown
ensure client orientationESCO · Essential · Listing mention unknown
have computer literacyESCO · Essential · Listing mention unknown
speak different languagesESCO · Optional · Listing mention unknown
upsell productsESCO · Optional · Listing mention unknown
sales activitiesESCO · Optional · Listing mention unknown
perform data analysisESCO · Optional · Listing mention unknown
carry out active sellingESCO · Optional · Listing mention unknown
Active ListeningO*NET · Skills · Listing mention unknown
Service OrientationO*NET · Skills · Listing mention unknown
SpeakingO*NET · Skills · Listing mention unknown
Reading ComprehensionO*NET · Skills · Listing mention unknown
Critical ThinkingO*NET · Skills · Listing mention unknown
Complex Problem SolvingO*NET · Skills · Listing mention unknown
Time ManagementO*NET · Skills · Listing mention unknown
MonitoringO*NET · Skills · Listing mention unknown

Private to this browser. Up to 20 reference skills; not a qualification assessment or hiring prediction.

Useful next question: Which of these occupational reference skills does the hiring manager actually expect for this specific role, and what evidence would demonstrate them?

These skills belong to one reference occupation selected for HPJ’s broad career family, not a verified classification of this vacancy. Text overlap only means a phrase appears in the available listing text; it does not establish an employer requirement, your proficiency, or a qualification gap. A missing mention is unknown, not a deficit.

Adjacent current roles to investigate

Adjacent-family roles are exploration prompts from current HPJ inventory. They are not inferred qualification matches and they do not imply a promotion path.

Skill bridge

What does this role connect to?

Excel is one of the signals this listing shares with skills appearing often across current Customer success & support roles opportunities.

Skills named in this listing

ExcelProcurementSalesforce

Shared with the current career sample

  • Excel Seen in 6 sampled listings
  • Salesforce Seen in 27 sampled listings

Additional signals in this listing: Procurement

Application edge

  • If these skills match your background, prepare one concrete example that shows how you used Excel, Procurement, and Salesforce rather than relying on a keyword-only claim.
  • The listing mentions extra application steps. Review those requirements before starting so you can prepare the requested material in one pass.

If the named skills are genuinely transferable in your own experience, the occupation map also points to adjacent current families worth researching: Sales roles and Operations & program roles. This is exploration context, not a qualification match.

Skill signals come from explicit text mentions. A mention is not automatically a requirement, and absence from the current top-skill list does not make a skill rare or unimportant. The current career comparison draws on 120 sampled listings; 77 contain a recognized skill signal.

Application Decision Lab

Turn the listing into a preparation plan

Separate what the listing actually states from what you still need to prepare or verify. Your selections and short notes stay in this browser and are never submitted to High Paid Job.

Listing mention

Excel

This skill or technology is explicitly mentioned in the available listing text. A mention is not automatically a mandatory requirement; prepare a concrete example only if it is relevant to your experience.

Listing mention

Procurement

This skill or technology is explicitly mentioned in the available listing text. A mention is not automatically a mandatory requirement; prepare a concrete example only if it is relevant to your experience.

Listing mention

Salesforce

This skill or technology is explicitly mentioned in the available listing text. A mention is not automatically a mandatory requirement; prepare a concrete example only if it is relevant to your experience.

Application step

Prepare for a stated application step

A portfolio or work sample is explicitly mentioned.

Questions worth resolving before you rely on the opportunity

  • Work authorization / sponsorship: If sponsorship or work authorization matters to you, what exact immigration or employer-sponsorship conditions apply to this role?

Decision analysis

What the listing really tells you

Useful decision context

Customer Success Manager (Venue & Vendor Sourcing) at Cvent becomes easier to judge once pay has a useful comparison point, work-location flexibility has usable detail, and the visible application effort can be estimated are viewed together. Here is the current read from the information available.

Pay has a useful comparison point

The annualized midpoint sits near the 60th percentile within 164 comparable USD salary observations. Treat that as current advertised-pay context rather than a forecast of take-home or total compensation.

Work-location flexibility has usable detail

The work-location pattern is “Highly location-flexible”, with Remote Freedom at 88/100. The most important location constraint is work-related travel is required or expected..

The visible application effort can be estimated

Provider-mediated application path · 1 visible process step. The external application may contain additional steps that are not visible from the listing itself.

Source continuity adds useful context

The opportunity currently has 1 renewable source path across 1 source classes. Multiple independent paths can strengthen continuity, but they are not a substitute for checking the application destination.

How this analysis is assembled

This read combines the structured details currently available for pay, flexibility, qualifications, mobility, application effort and source continuity. Missing facts are left open for you to verify.

Analysis evidence coverage

How much analysis can the current evidence support?

100%Strong analysis evidence coverage
100%
Current-sample pay position60 / 100

Uses the explainable High Pay Score within the job’s current occupation/seniority/currency comparison sample.

Remote Freedom evidence88 / 100

Measures observable location flexibility and explicit restrictions; it does not determine whether remote work is personally desirable.

Salary evidence qualityHigh confidence · Focused salary range

The configured source supplied structured salary fields, a usable currency and a focused comparison value.

Listing freshnessPosted today

The source posting date is today.

Source provenance evidenceEstablished source evidence

At least one enabled source recently observed the vacancy. The source chain is traceable, but this is not independent employer verification.

There is no universal opportunity score because pay, flexibility and access matter differently to different people. Compare Jobs lets you weight the evidence around your own priorities.

Decision checklist

What is supported, uncertain or worth checking?

This checklist separates supported strengths, visible cautions and missing evidence. It is not an overall recommendation or guarantee that the job is suitable for you.

Supported strengths

  • The available work-location evidence indicates strong location flexibility.

Visible cautions

  • Work-related travel is required or expected.
  • The description appears to require or expect work-related travel. Check the frequency and whether travel time or expenses materially affect the role.

Still unknown

  • Visa sponsorship is not established by the available listing data.

Qualifications & access

What qualifications are explicitly stated?

Entry-barrier evidence limited

EducationEducation requirement not established
Required experience evidenceExperience requirement not established
Explicit required barriers0
Explicit access signals0

Qualification signals come from explicit listing wording. Anything not mentioned remains unknown, so silence is never treated as proof that a degree, experience, licence or other requirement is unnecessary.

Pay vs. barriers

Pay and barrier context available

The current pay position can be viewed alongside the stated barriers, but the available detail does not support a stronger conclusion.

Current-sample pay position

Comparable disclosed-pay evidence places this job at about 60 / 100 within its current occupation/seniority sample.

Location-freedom constraints

1 explicit Remote Freedom restriction signal is present and is shown separately from qualification requirements.

Evidence gaps that could change this interpretation
  • Education requirement is not established.
  • Required prior-experience level is not established.

This section weighs pay context against clearly stated barriers without collapsing unlike requirements into one universal score. Degree, experience, licensing, clearance and location limits remain separate, and missing qualification details stay unknown.

Beyond the headline

Not enough evidence for a hidden-value finding

Potential hidden value appears only when several distinct non-pay advantages are actually supported. Missing requirements or benefits are never counted as positives.

Competitive current-sample pay position

The annualized salary midpoint is at or above about 60% of the current comparable disclosed-salary sample.

Strong location flexibility

The observable Remote Freedom evidence is strong and contains few explicit restriction signals.

Still check: The current application path is provider-mediated rather than directly classified as an employer-authorized or official route.

Hidden Value is an experimental evidence summary, not an investment-style score or guarantee of employability. It only uses explicit current listing evidence and does not infer that an unmentioned qualification is unnecessary.

Explainable opportunity highlight

Why this opportunity stands out

These are supported signals from the current listing and comparison sample—not a guarantee that this is the best job for you.

Clear compensation evidence

The source provides structured salary information with a comparatively focused range, improving the usefulness of pay comparisons.

Strong remote flexibility

The observable work-location signals indicate unusually strong location flexibility.

Fresh opportunity

The source posting date is today.

Compensation intelligence

How competitive is this pay?

60/100

Within the current market range

60%
Comparison familyCustomer success & support roles
Comparable salaries164
Current-sample medianUSD 90,000
Middle 50% of sampleUSD 65,838–122,428
Position in sampleAt or above about 60%
Comparison geographySame occupation and currency
Pay positionAbove the current median

The annualized midpoint is above the current comparable median but remains within the sample’s middle-to-upper range.

Why this analysis?

  • This score reflects the current advertised-pay distribution for comparable active jobs in the same currency. It measures pay position, not overall job quality.
  • Salary confidence: High. The configured source supplied structured salary fields, a usable currency and a focused comparison value.
  • Range quality: Focused salary range.

Employer compensation communication

Pay transparency at Cvent

Not enough current listings

Only 1 current listing from this employer is indexed. At least three are required before employer-level pay transparency is summarized.

This pattern comes from the employer’s current visible vacancies. It describes hiring and pay transparency in those listings, not employee satisfaction or a permanent judgement of the employer.

Current employer intelligence

Cvent — current opportunity snapshot

Employer-level patterns not available yet

Only 1 current listing from this employer is visible. At least three are needed before an employer pattern is shown.

This snapshot describes the employer’s current visible vacancies—things such as pay disclosure and work arrangement. It is not an employee-satisfaction or hiring-quality rating, and different currencies stay separate.

Work-location intelligence

Remote Freedom

88/100

Highly location-flexible

88%

Why this score?

  • The source describes the role as open worldwide or globally.

Location restrictions detected

  • Work-related travel is required or expected.

Flexibility signals detected

  • Worldwide or global remote eligibility is explicitly indicated.

Remote Freedom measures observable location flexibility only. Unknown work-location information remains unscored. Timezone wording is penalized only when it appears restrictive; general collaboration across time zones is not treated as a restriction. A score does not guarantee legal work eligibility, payroll availability or visa sponsorship.

International applicant intelligence

Visa & relocation signals

Sponsorship status is shown only when the listing provides clear enough wording. Employer history or headquarters location is not used to guess an answer.

Visa sponsorshipSponsorship not established

The available listing details do not contain a clear enough sponsorship statement.

RelocationRelocation support not established

The available listing details do not contain a clear enough relocation statement.

Tradeoff check

What’s the catch?

These are visible conditions worth checking before treating the headline compensation as the whole story:

  • The description appears to require or expect work-related travel. Check the frequency and whether travel time or expenses materially affect the role.

Current alternatives

Better-paying alternatives

These current roles show a materially higher annualized salary midpoint in the same broad occupation and currency. Similar seniority, country, work arrangement, employment type and recency are preferred where possible; higher pay alone does not make an alternative a better fit.

About +62% midpoint

Customer Success Engineer (Scaled)

Deepgram · USA

USD 147,000–176,500 / year Region-restricted remote

Why comparable: Similar work-location arrangement · Same employment type · Recently posted

Check: Seniority is not explicit in the alternative listing.

About +86% midpoint

Senior Manager, Customer Success Operations

AlphaSense · USA

USD 177,000–195,000 / year Region-restricted remote

Why comparable: Similar work-location arrangement · Same employment type · Recently posted

Alternatives are drawn from the current inventory rather than presented as application recommendations. A pay difference needs to be meaningful—about 3% or more at the midpoint—and different currencies are not compared.

Application-path intelligence

What can we see about the application process?

Provider-mediated application path

The current application path comes through a publisher or aggregator. The destination may still lead to an employer-authorized hiring system, but that is not clear enough to assume.

Current destination: himalayas.app · HTTPS

Visible application steps or requirements

  • A portfolio or work sample is explicitly mentioned.

Application effort is estimated from visible listing and source details. Optional steps are kept separate from mandatory ones, and the external form may contain additional requirements that are not visible here.

Application safety context

Application safety check

Basic application-safety context available

The current application destination has a basic transport-safety signal such as HTTPS. This does not verify the employer, vacancy, recruiter or application process.

Evidence checked: Source provenance · Application destination · Listing wording

Observable transport-safety signals

  • The available application destination uses HTTPS.
Before you share money or sensitive information
  • Confirm the vacancy on the employer’s official careers site when practical, especially if a recruiter contacts you outside the listed application path.
  • Check that recruiter email domains and application destinations are consistent with the employer or an identifiable recruiting provider.
  • Do not pay application, processing, training or equipment fees merely to be considered for a job.
  • Do not send cryptocurrency, gift cards, online-banking credentials or PINs as part of an application.
  • Treat unusually fast offers or interviews conducted only through informal messaging channels as reasons to verify the employer independently.

This is a limited safety screen, not employer verification and not a fraud determination. Never send money, cryptocurrency, passwords or sensitive banking credentials merely because a listing appears on a job platform.

Original listing details

The section below comes from the listing source. The decision sections above use the job’s structured pay, location, qualification, mobility and application details to give you additional context.

Overview:

Our Culture and Impact

Cvent is a leading meetings, events, and hospitality technology provider with more than 6,000+ employees and ~34,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

AI at Cvent: Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

As a Customer Success Manager on the Venue & Vendor Sourcing team, you will be a strategic partner to our venue and vendor sourcing customers, helping them adopt and expand their use of Cvent Supplier Network (CSN) and related sourcing capabilities. You will lead success planning and day-to-day engagement for key accounts, using data and best practices to increase RFP volume, drive feature adoption (e.g., RFP Showcase), and grow the community of sourcing users across our customers’ organizations.

By partnering with program owners, event teams, procurement, and other stakeholders, you will support customers in defining their Venue & Vendor sourcing strategy, realizing value from sourcing through Cvent, and advancing the maturity of their sourcing programs over time. This role is ideal for someone who is comfortable in senior level customer conversations, is highly analytical, and is passionate about driving measurable outcomes through transformation.


In This Role, You Will:

  • Manage a portfolio of Venue & Vendor sourcing accounts, in conjunction with the primary Customer Success resource, acting as the designated sourcing strategy expert for strategic and day-to-day engagement across planners, procurement, and program owners.
  • Create and maintain Venue & Vendor sourcing success plans with clients, in partnership with the primary success resource, that define business objectives, success metrics, milestones, and ownership, with a focus on logo retention, sourcing adoption, and program maturity.
  • Lead or co-lead Customer Success Reviews (CSR/ABR) alongside the primary success resource to assess progress against success plans, highlight sourcing impact (e.g., RFP volume, cycle time, savings, consolidation), and identify opportunities to optimize programs and expand the relationship.
  • Monitor and analyze sourcing adoption and usage across your shared portfolio (e.g., RFP volume trends, new sourcing users, feature utilization such as RFP Showcase) and build data-driven recommendations and joint action plans with the account team to increase usage and value realization.
  • Drive feature adoption for key CSN capabilities, including RFP Showcase and other strategic sourcing features, by identifying target accounts with the success resource, running campaigns, and coaching customers to incorporate features into their standard workflows.
  • Increase the number of sourcing users within your aligned accounts by identifying new planner and stakeholder groups, orchestrating enablement, and partnering with the broader account team to expand sourcing usage across regions, business units, and event types.
  • Provide consultation on sourcing processes and best practices, tailoring recommendations to each customer’s operating model (e.g., policy and compliance, preferred Venue & Vendors, sourcing templates, bid comparisons, approvals).
  • Proactively engage customers on CSN roadmap updates and initiatives, coordinating with the primary success resource to ensure a unified message on new functionality, how it maps to their goals, and what actions are needed to adopt it effectively.
  • Leverage data and AI-driven insights in collaboration with the primary success resource to identify trends, risks, and optimization opportunities across accounts, and translate those insights into clear, actionable recommendations for both customers and internal stakeholders.
  • Partner closely with Sales, Account Management, and cross-functional teams, working in tandem with the primary success resource to deliver a unified customer experience, support renewals, and uncover expansion opportunities.
  • Maintain high-quality Gainsight hygiene and success documentation, including success plans, timeline entries, and CTAs that reflect key milestones, touchpoints, and outcomes for your shared accounts.
  • Serve as a voice of the customer for CSN, advocating for customer needs, sharing insights and trends with Product and other partners, and influencing sourcing product and program strategy.
  • Additional responsibilities as assigned.

Here's What You Need:

  • Bachelor’s degree or equivalent professional experience; an advanced degree is a plus.
  • 4 -8 years of professional work experience, preferably 5 in a Customer Success role.
  • Prior experience working in a Fortune 500 corporation, hospitality, meetings & events technology, or similar enterprise SaaS platforms; experience helping customers to promote adoption of new technologies is preferred.
  • Experience working in or with cross-functional account teams (e.g., Sales, Account Management, Services, Product, Marketing) in a matrixed environment.
  • Fluency with AI-driven tools and agentic automation
  • Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook; strong skills in building executive-ready presentations and reporting.
  • Prior use of Salesforce or similar CRM, and familiarity with customer success platforms and collaboration tools (e.g., Teams, Zoom, Slack).
  • Ability to travel up to 15%
  • Position will be based in US headquarters; open to remote US based on experience (must be flexible to cover US client time zones)

This job posting is intended to comply with all applicable laws. If we learn during the course of our recruitment process that, due to an applicant’s location, further information about the position is required, including certain salary information, this information in this posting will be supplemented accordingly.

The estimated base salary range for new hires into this role is $85,000-$115,000 annually + bonus depending on factors such as job-related knowledge, relevant experience, and location. We also offer a competitive benefits package, details of which can be found here.

Physical Demands

We are not able to offer sponsorship for this position.

Originally posted on Himalayas

Listing provenance

Where did this job come from?

See where this vacancy came from and whether more than one current source can still support it. Source names help with traceability and attribution; they are not endorsements or guarantees.

Current source evidenceEstablished source evidence

At least one enabled source recently observed the vacancy. The source chain is traceable, but this is not independent employer verification.

Continuity
One recent renewable source
Source-class independence
One renewable source class
Last source observation
Observed today

This records when High Paid Job last observed the vacancy in source evidence. It confirms source presence, not that the employer edited the vacancy at that time.

  • 1 enabled source recently observed this vacancy.

Source confidence is about traceability and continuity. It is separate from application safety and should not be read as an employer reputation rating.

HimalayasPublisher source

The vacancy is supplied by an external job publisher. Source information helps show where the listing came from; it is not a guarantee about the employer or vacancy.

Continue to applicationOpens in a new tab

Listing source: Himalayas. Destination: himalayas.app. The application opens in a new tab so you can keep this report open.