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Job intelligence

Client Support Specialist - After Hours

Lyra Health

Location: USA Advertised pay: USD 24 / hourly Work arrangement: Region-restricted remote Employment: Full Time Posted: October 31, 2026 Freshness: Very fresh Source check: Observed in the past 3 days
Disclosure4 of 5 core facts statedReview uncertainties
Last source observationObserved in the past 3 daysObservation is not employer confirmation.
Application destinationjobicy.comReview the application route and source evidence in the full report below.

Before relying on the listing: Confirm Application closing time with the employer or source. See verification questions

Executive opportunity brief

The decision in one screen

A compact evidence-first read of compensation, flexibility, mobility and what still needs verification. No universal quality score is used.

Compensation positionBelow the current lower quartile149 current same-currency observations
Work flexibilityRegion-restricted remoteBased only on stated location/work-arrangement evidence.
Decision evidence4 of 5 core facts knownThis listing states more core decision facts than the median role in the current sample.
Mobility evidenceSponsorship not establishedUnknown evidence is not treated as unavailable.
Current alternatives928 current same-family rolesCurrent HPJ inventory, not the whole labor market.
Negotiation readinessNegotiation evidence available: advertised pay range, current same-currency market context, strong decision evidence.Use the private Offer & Negotiation Lab below if an offer arrives.

Fast read

Opportunity DNA

The available details do not point to a single standout advantage yet. The clearest issue to weigh is location rules could change the fit.

PayRange available

Current comparable position is around the 9th percentile.

FlexibilityLocation limits visible

Geographic eligibility is restricted to a country or region.

Entry pathMixed requirements

Some access and qualification signals are clear, but the overall entry path is neither unusually open nor unusually restrictive.

MobilityNot established

Sponsorship and relocation support are not clear from the current listing.

ApplicationSome process detail

Part of the application route can be assessed, but the full external process may contain additional steps.

TraceabilityCurrent source traceable

At least one recent enabled source can still renew this vacancy.

This fingerprint summarizes what is clear, constrained or still unanswered in the current listing. It is a reading aid, not an overall job score.

Decision evidence check

4 of 5 core facts stated

This checks whether the listing states the facts that commonly change an employment decision. It measures disclosure completeness, not whether the opportunity is good or bad.

Facts already stated

  • Compensation
  • Work arrangement
  • Advertised location
  • Employment type

What to verify next

  • Application closing time: Is there a firm application deadline, a rolling review window or no stated closing date?

Advertised location is not proof of work authorization, sponsorship, or legal eligibility. Unknown information is not a negative score; verify those questions separately.

Decision levers

What could make or break the fit?

Reasons to look closer

Nothing stands out strongly enough yet to call a clear advantage. The role may still be attractive for reasons the listing does not spell out.

Trade-offs to weigh

  • Location rules could change the fit: Geographic eligibility is restricted to a country or region.

Questions worth asking before you invest more time

  • Confirm whether a degree is actually required, preferred, or replaceable with equivalent experience.
  • Ask whether visa sponsorship is available before investing significant time in the application.

These questions come from details the listing leaves open. An unanswered point is not treated as a disadvantage.

Opportunity neighborhood

Keep your options open

These live roles sit close enough to this opportunity to make useful comparison points. Look across several employers before deciding what pay, flexibility or access trade-offs you are willing to accept.

SMB Customer Success Manager - Americas

Ashby · Canada, USA

USD 80,000–120,000 / year Region-restricted remote 4/5 core facts

Why it is nearby: Same country · Similar work arrangement · Same employment type

About 100% higher advertised midpoint

Different angle: Seniority is not explicit

Customer Success Engineer

Roboflow · USA

Salary not disclosed Region-restricted remote 3/5 core facts

Why it is nearby: Same country · Similar work arrangement · Same employment type

Different angle: Seniority is not explicit

Senior Customer Success Manager - West Coast

LaunchDarkly · USA

USD 145,500–235,400 / year Region-restricted remote 4/5 core facts

Why it is nearby: Same country · Similar work arrangement · Same employment type

About 282% higher advertised midpoint

AI Engineer, Customer Success

Samsara · USA

USD 105,910–160,200 / year Region-restricted remote 4/5 core facts

Why it is nearby: Same country · Similar work arrangement · Same employment type

About 167% higher advertised midpoint

This neighborhood is drawn from current inventory in the same broad occupation. Similarity is based on explicit listing facts; missing details do not count against a job.

Role market context

How much current choice is visible around this kind of work?

This compares the vacancy with current High Paid Job inventory in the broad Customer success & support roles family. It describes visible choice and disclosure, not future demand or career quality.

Current visible roles928

200 most recent current roles sampled for the disclosure measures below.

Employers represented151

Distinct employers in the bounded current sample, not an estimate of all employers hiring in the market.

Decision-ready disclosure32%

Current sampled roles stating at least four of the five Core Decision Facts.

Compensation stated37%

Requires a numeric amount, explicit ISO currency and supported pay period.

Work arrangement stated83%

Listings with explicit enough remote, hybrid or on-site evidence to classify.

Stated closing time33%

Missing deadline evidence remains unknown and is not interpreted as an open-ended application window.

Disclosure comparison: This listing states more core decision facts than the median role in the current sample. This listing: 4/5 · sample median: 3.0/5.

Currencies with explicit pay evidence in the sample: USD (59) · GBP (6) · CAD (3) · AUD (2). Raw amounts across different currencies are not compared.

This describes current visible High Paid Job inventory in the same broad occupation family. Percentages use a bounded recent sample and are not a forecast, a complete labor-market census or an employer-quality measure.

Constraint opportunity lab

What changes the size of the current opportunity pool?

Each line applies one stricter evidence-based constraint to the same bounded current role-family sample. It helps you see the trade-off in visible choice without deciding which trade-off is right for you.

Require explicit sponsorship or relocation support 0 / 200 0%

Counts only affirmative or possible sponsorship evidence, or relocation explicitly offered. Unknown is not treated as no.

Require worldwide remote evidence 24 / 200 12%

A much stricter subset: only listings with explicit worldwide-remote evidence remain.

Require at least four Core Decision Facts 63 / 200 32%

Shows the subset with enough stated evidence for a more informed first comparison.

Require usable compensation disclosure 74 / 200 37%

Requires amount, explicit ISO currency and a supported pay period. Missing pay evidence remains unknown.

Require a remote-listed arrangement 98 / 200 49%

Counts roles explicitly classified as worldwide remote, region-restricted remote or remote with restrictions still unclear.

Stay in the same stated country 57 / 108 53%

Uses only roles where a country is known. Roles without country evidence are excluded from this denominator.

Keep this advertised salary floor in the same currency 52 / 59 88%

Only same-currency opportunities with usable annualized pay enter this comparison. Other currencies are not converted or treated as lower.

Keep the same employment type 124 / 130 95%

Uses only roles with a stated employment type.

These are counterfactual filters over a bounded sample of current HPJ inventory in the same broad occupation family. They show how visible choice changes when one evidence-based constraint is applied; they do not tell you which constraint you should choose or predict hiring outcomes. The calculation uses the 200 most recent current roles from 928 visible roles in this broad family.

Salary transparency context

Is pay disclosure typical for this kind of role?

This listing states usable structured compensation. About 37% of the bounded current role sample does the same.

This listingUsable pay stated

Compensation counts only when amount, ISO currency and supported pay period are all known.

Current same-role sample37%

Pay disclosure is limited in the current role sample.

Current employer pattern17%

This employer’s current visible listings disclose pay materially less often than the current same-role sample.

This compares salary-disclosure behavior in current visible listings. It does not compare raw salary amounts across currencies, infer undisclosed pay as zero, or rate employer quality.

Private offer & negotiation lab

Turn an offer into evidence, not guesswork

Enter an annual base offer and, if you want, your own target. HPJ compares only within one explicit currency and never chooses a target for you.

Advertised annualized payUSD 49,920–49,920 / yearListing evidence only.
Current comparable medianUSD 100,00059 current sampled roles
Current upper quartileUSD 128,252Current HPJ inventory context, not a salary recommendation.

Negotiation evidence available: advertised pay range, current same-currency market context, strong decision evidence.

Enter an annual base offer to compare it with explicit same-currency evidence. HPJ will not suggest a target for you.

Review the full package · 10 terms

Mark what is confirmed, what needs clarification and what you want to prioritize. These choices and notes stay in this browser.

Base payKnown

Usable advertised compensation is available.

Bonus / commissionVerify

Variable compensation is mentioned; verify amount, formula, target and eligibility.

Equity / long-term incentivesVerify

Equity or long-term incentive language is mentioned; verify grant type, vesting and valuation basis.

Retirement / pensionMentioned

Retirement or pension benefits are mentioned; verify employer contribution and vesting.

Health benefitsMentioned

Health-benefit language is mentioned; verify coverage, dependants and employee cost.

Paid leaveVerify

Paid-leave language is mentioned; verify the exact entitlement and carry-over rules.

Work arrangementKnown

A work-arrangement signal is available; verify schedule details before relying on it.

RelocationVerify

Relocation support not established

Visa / work authorizationVerify

Sponsorship not established

Review timingVerify

A review cycle is mentioned; verify timing and whether compensation can change at that review.

Questions worth taking into the offer conversation

  • Is there a bonus, commission or other variable-pay component, and how is it calculated?
  • Does the package include equity or another long-term incentive, and what are the vesting terms?
  • How much paid leave is provided and what are the carry-over or blackout rules?
  • If relocation is relevant, what expenses, timing and repayment conditions are covered?
  • What exact sponsorship or work-authorization conditions apply to this role?
  • When is the first performance and compensation review after joining?
  • Is there a firm application deadline, a rolling review window or no stated closing date?

Occupation intelligence

What broader career references connect to this role?

HPJ uses broad comparison families for current-market analysis. External taxonomy results are reference candidates for that broad family, not a declaration that this vacancy has been authoritatively classified into a specific occupation.

HPJ comparison familyCustomer success & support roles
Adjacent families worth exploringSales roles · Operations & program roles

European occupation references

This service uses the ESCO classification of the European Commission.

U.S. occupation references

This site incorporates information from O*NET Web Services by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). O*NET® is a trademark of USDOL/ETA.

Career reference research

Skills worth investigating

Official occupational context, paired with exact phrases visible in this vacancy. It is not a skills test or an applicant-fit score.

ESCO · European occupation

customer service representative

Usually essential in this ESCO occupation
  • perform escalation procedure
  • keep records of customer interaction
  • create solutions to problems
  • ensure client orientation
  • knowledge base
  • have computer literacy
  • perform multiple tasks at the same time
Context-dependent ESCO skills
  • contact customers
  • show diplomacy
  • measure customer feedback
  • sales activities
  • upsell products

O*NET · U.S. occupation

Customer Service Representatives

O*NET occupation skills
  • Active Listening
  • Service Orientation
  • Speaking
  • Reading Comprehension
  • Critical Thinking
  • Complex Problem Solving
  • Time ManagementPhrase in listing
  • Monitoring
Build my private skill preparation brief Your evidence · Practice · Interview questions

Plan how you might demonstrate or investigate occupational skills. These are broad-family reference examples, not confirmed vacancy requirements. Nothing you enter is sent to High Paid Job.

perform escalation procedureESCO · Essential · Listing mention unknown
keep records of customer interactionESCO · Essential · Listing mention unknown
create solutions to problemsESCO · Essential · Listing mention unknown
ensure client orientationESCO · Essential · Listing mention unknown
knowledge baseESCO · Essential · Listing mention unknown
have computer literacyESCO · Essential · Listing mention unknown
perform multiple tasks at the same timeESCO · Essential · Listing mention unknown
contact customersESCO · Optional · Listing mention unknown
show diplomacyESCO · Optional · Listing mention unknown
measure customer feedbackESCO · Optional · Listing mention unknown
sales activitiesESCO · Optional · Listing mention unknown
upsell productsESCO · Optional · Listing mention unknown
Active ListeningO*NET · Skills · Listing mention unknown
Service OrientationO*NET · Skills · Listing mention unknown
SpeakingO*NET · Skills · Listing mention unknown
Reading ComprehensionO*NET · Skills · Listing mention unknown
Critical ThinkingO*NET · Skills · Listing mention unknown
Complex Problem SolvingO*NET · Skills · Listing mention unknown
Time ManagementO*NET · Skills · Exact phrase in listing
MonitoringO*NET · Skills · Listing mention unknown

Private to this browser. Up to 20 reference skills; not a qualification assessment or hiring prediction.

Useful next question: Which of these occupational reference skills does the hiring manager actually expect for this specific role, and what evidence would demonstrate them?

These skills belong to one reference occupation selected for HPJ’s broad career family, not a verified classification of this vacancy. Text overlap only means a phrase appears in the available listing text; it does not establish an employer requirement, your proficiency, or a qualification gap. A missing mention is unknown, not a deficit.

Adjacent current roles to investigate

Sales roles

Sales Account Manager

Chemtrade · USA Only

same seniority band · same employment type · similar work-arrangement evidence

Adjacent-family roles are exploration prompts from current HPJ inventory. They are not inferred qualification matches and they do not imply a promotion path.

Skill bridge

What does this role connect to?

Salesforce is one of the signals this listing shares with skills appearing often across current Customer success & support roles opportunities.

Skills named in this listing

Salesforce

Shared with the current career sample

  • Salesforce Seen in 31 sampled listings

Application edge

  • If these skills match your background, prepare one concrete example that shows how you used Salesforce rather than relying on a keyword-only claim.
  • The listing states about 1 year of required experience. Check that the dates and scope in your application make that experience easy to verify.
  • The listing mentions extra application steps. Review those requirements before starting so you can prepare the requested material in one pass.

If the named skills are genuinely transferable in your own experience, the occupation map also points to adjacent current families worth researching: Sales roles and Operations & program roles. This is exploration context, not a qualification match.

Skill signals come from explicit text mentions. A mention is not automatically a requirement, and absence from the current top-skill list does not make a skill rare or unimportant. The current career comparison draws on 120 sampled listings; 82 contain a recognized skill signal.

Application Decision Lab

Turn the listing into a preparation plan

Separate what the listing actually states from what you still need to prepare or verify. Your selections and short notes stay in this browser and are never submitted to High Paid Job.

Explicit requirement

At least about 1 year of experience required

The available wording contains an explicit minimum/required years-of-experience signal. Preferred years are tracked separately and never promoted into the required minimum.

Listing mention

Salesforce

This skill or technology is explicitly mentioned in the available listing text. A mention is not automatically a mandatory requirement; prepare a concrete example only if it is relevant to your experience.

Application step

Prepare for a stated application step

An assessment, test or work-sample step is explicitly mentioned.

Questions worth resolving before you rely on the opportunity

  • Application closing time: Is there a firm application deadline, a rolling review window or no stated closing date?
  • Work authorization / sponsorship: If sponsorship or work authorization matters to you, what exact immigration or employer-sponsorship conditions apply to this role?

Decision analysis

What the listing really tells you

Rich decision context

For Client Support Specialist - After Hours at Lyra Health, the most useful clues right now are the advertised pay can be placed in context, the location rules are clear enough to judge, and the entry path is becoming clearer. Looking at them together makes the trade-offs easier to see.

The advertised pay can be placed in context

Among 149 current comparable salaries in USD, the normalized annual midpoint is around the 9th percentile. This compares advertised pay in the same currency and does not include every element of total compensation.

The location rules are clear enough to judge

The work-location pattern is “Remote with some uncertainty or restrictions”, with Remote Freedom at 62/100. One practical limit to notice is geographic eligibility is restricted to a country or region..

The entry path is becoming clearer

At least about 1 year of experience required · 1 additional stated barrier. Unstated education or experience requirements stay open rather than being assumed.

The application route gives a few useful clues

Provider-mediated application path · 1 visible process step. The external application may contain additional steps that are not visible from the listing itself.

The listing can be traced to a current source

The opportunity currently has 1 renewable source path across 1 source classes. Multiple independent paths can strengthen continuity, but they are not a substitute for checking the application destination.

How this analysis is assembled

Built from the pay, location, qualification, mobility, application and source details available for this vacancy. Anything the listing leaves unresolved stays unresolved.

Analysis evidence coverage

How much analysis can the current evidence support?

100%Strong analysis evidence coverage
100%
Current-sample pay position9 / 100

Uses the explainable High Pay Score within the job’s current occupation/seniority/currency comparison sample.

Remote Freedom evidence62 / 100

Measures observable location flexibility and explicit restrictions; it does not determine whether remote work is personally desirable.

Salary evidence qualityHigh confidence · Single disclosed value

The configured source supplied structured salary fields, a usable currency and a focused comparison value.

Listing freshnessVery fresh

The listing was posted about 1 days ago.

Source provenance evidenceEstablished source evidence

At least one enabled source recently observed the vacancy. The source chain is traceable, but this is not independent employer verification.

There is no universal opportunity score because pay, flexibility and access matter differently to different people. Compare Jobs lets you weight the evidence around your own priorities.

Decision checklist

What is supported, uncertain or worth checking?

This checklist separates supported strengths, visible cautions and missing evidence. It is not an overall recommendation or guarantee that the job is suitable for you.

Supported strengths

No standout strength is supported strongly enough to list here. That is not a negative rating.

Visible cautions

  • Geographic eligibility is restricted to a country or region.
  • This is remote work with a geographic restriction, not a worldwide-remote vacancy.
  • At least about 1 year of experience required

Still unknown

  • Visa sponsorship is not established by the available listing data.

Qualifications & access

What qualifications are explicitly stated?

Some explicit entry barriers stated

EducationEducation requirement not established
Required experience evidenceAt least about 1 year of experience required
Explicit required barriers1
Explicit access signals0

Explicit requirements worth checking

  • At least about 1 year of experience required: The available wording contains an explicit minimum/required years-of-experience signal. Preferred years are tracked separately and never promoted into the required minimum.

Qualification signals come from explicit listing wording. Anything not mentioned remains unknown, so silence is never treated as proof that a degree, experience, licence or other requirement is unnecessary.

Pay vs. barriers

Pay and barrier context available

The current pay position can be viewed alongside the stated barriers, but the available detail does not support a stronger conclusion.

Current-sample pay position

Comparable disclosed-pay evidence places this job at about 9 / 100 within its current occupation/seniority sample.

Explicit stated barriers

1 explicit required barrier is visible in the available wording.

Required experience evidence

The listing states at least about 1 year of required experience.

Location-freedom constraints

1 explicit Remote Freedom restriction signal is present and is shown separately from qualification requirements.

Evidence gaps that could change this interpretation
  • Education requirement is not established.

This section weighs pay context against clearly stated barriers without collapsing unlike requirements into one universal score. Degree, experience, licensing, clearance and location limits remain separate, and missing qualification details stay unknown.

Beyond the headline

Not enough evidence for a hidden-value finding

Potential hidden value appears only when several distinct non-pay advantages are actually supported. Missing requirements or benefits are never counted as positives.

Still check: At least about 1 year of experience required · The current application path is provider-mediated rather than directly classified as an employer-authorized or official route.

Hidden Value is an experimental evidence summary, not an investment-style score or guarantee of employability. It only uses explicit current listing evidence and does not infer that an unmentioned qualification is unnecessary.

Compensation intelligence

How competitive is this pay?

9/100

Below many comparable disclosed salaries

9%
Comparison familyCustomer success & support roles
Comparable salaries149
Current-sample medianUSD 101,000
Middle 50% of sampleUSD 73,336–131,021
Position in sampleAt or above about 9%
Comparison geographySame country (US)
Pay positionBelow the current lower quartile

The annualized midpoint is below the 25th percentile boundary of the current comparable sample.

Why this analysis?

  • This score reflects the current advertised-pay distribution for comparable active jobs in the same currency. It measures pay position, not overall job quality.
  • Salary confidence: High. The configured source supplied structured salary fields, a usable currency and a focused comparison value.
  • Range quality: Single disclosed value.
  • Approximate annualized pay is USD 49,920–49,920 / year; this is a period conversion for comparison, not an employer guarantee.

Employer compensation communication

Pay transparency at Lyra Health

Limited current pay transparency

This score uses the employer’s current visible listings and combines how often pay is disclosed with how useful those ranges are. Bonus, equity and benefit mentions are shown separately and do not raise the score.

31/100
31%
Salary disclosure17% · 1 of 6 sampled listings
Range qualityMostly focused or specific pay information
Bonus wording1 current listings
Equity wording0 current listings
Benefits wording1 current listings
Evidence strengthModerate

This pattern comes from the employer’s current visible vacancies. It describes hiring and pay transparency in those listings, not employee satisfaction or a permanent judgement of the employer.

Current employer intelligence

Lyra Health — current opportunity snapshot

Current opportunities visible6
Salary disclosure17%
Remote-policy evidence coverage100% · 6 of 6 sampled listings
Remote share of known arrangements50%
Worldwide-remote share0%
Known hiring countries2
Sponsorship evidence coverage0% · 0 of 6 sampled listings
Explicit sponsorship outcomes0 confirmed · 0 possible · 0 unavailable
Pattern sample6 of 6 · 100% coverage
Current role-family breadth3
Stated closing-date coverage0%
Relocation evidence coverage0% · 0 explicitly offered
Posted within 7 days83% of listings with a known posting date

Employer Evidence Profile

How often this employer’s current visible sampled vacancies state decision-critical information. These percentages describe evidence coverage, not employer quality.

Compensation17% of sampled current listings

Current sampled listings with advertised compensation evidence.

Work arrangement100% of sampled current listings

Current sampled listings whose work arrangement is clearer than unknown.

Location67% of sampled current listings

Current sampled listings with a supported country signal.

Application timing0% of sampled current listings

Current sampled listings with an explicit closing time.

Posting date100% of sampled current listings

Current sampled listings with a usable posting date.

Sponsorship0% of sampled current listings

Current sampled listings that explicitly indicate confirmed, possible or unavailable sponsorship evidence.

Relocation0% of sampled current listings

Current sampled listings with an explicit relocation signal.

Low coverage means the current visible listings state the information less often. It does not prove that the employer lacks the policy, benefit or support.

Common current occupation families: Healthcare (3) · Product (1) · Customer success (1)

Visible seniority mix: Senior / lead (1) · Leadership (2)

Current employment-type mix: Contract (4) · Full time (2)

Most visible hiring countries in this sample: United States (3) · Panama (1)

Other current roles from this employer

These are other current vacancies visible from the same employer, not endorsements or evidence of future hiring plans.

There are not yet five current disclosed salaries in one currency, so an employer pay median would be too thin to be useful.

Questions worth asking this employer

  • What compensation range applies to this role, and which parts of total compensation are fixed versus variable?
  • If work authorization matters to you, what sponsorship policy applies to this specific role and location?
  • If a move is required, is relocation assistance available for this position?
  • What is the expected application and interview timeline if the listing does not state a closing date?

These questions are prompted by missing or thin evidence in the employer’s current visible vacancies. Missing evidence is not treated as a negative judgement.

This employer snapshot uses the employer’s current visible listings. Remote and sponsorship rates use only vacancies with explicit evidence, while missing information stays unknown. Salary medians are shown separately by currency and need at least five disclosed salaries. Zero confirmed sponsorship means none was explicitly found in this sample, not that sponsorship is unavailable.

This snapshot describes the employer’s current visible vacancies—things such as pay disclosure and work arrangement. It is not an employee-satisfaction or hiring-quality rating, and different currencies stay separate.

Work-location intelligence

Remote Freedom

62/100

Remote with some uncertainty or restrictions

62%

Why this score?

  • The role is remote but the source identifies a country or regional restriction.

Location restrictions detected

  • Geographic eligibility is restricted to a country or region.

Remote Freedom measures observable location flexibility only. Unknown work-location information remains unscored. Timezone wording is penalized only when it appears restrictive; general collaboration across time zones is not treated as a restriction. A score does not guarantee legal work eligibility, payroll availability or visa sponsorship.

International applicant intelligence

Visa & relocation signals

Sponsorship status is shown only when the listing provides clear enough wording. Employer history or headquarters location is not used to guess an answer.

Visa sponsorshipSponsorship not established

The available listing details do not contain a clear enough sponsorship statement.

RelocationRelocation support not established

The available listing details do not contain a clear enough relocation statement.

Tradeoff check

What’s the catch?

These are visible conditions worth checking before treating the headline compensation as the whole story:

  • This is remote work with a geographic restriction, not a worldwide-remote vacancy.

Current alternatives

Better-paying alternatives

These current roles show a materially higher annualized salary midpoint in the same broad occupation and currency. Similar seniority, country, work arrangement, employment type and recency are preferred where possible; higher pay alone does not make an alternative a better fit.

About +120% midpoint

IT Support Specialist II

hims & hers · USA

Region-restricted remote

Why comparable: Same country · Similar work-location arrangement · Same employment type

Check: Seniority is not explicit in the alternative listing.

About +100% midpoint

SMB Customer Success Manager - Americas

Ashby · Canada, USA

Region-restricted remote

Why comparable: Same country · Similar work-location arrangement · Same employment type

Check: Seniority is not explicit in the alternative listing.

Alternatives are drawn from the current inventory rather than presented as application recommendations. A pay difference needs to be meaningful—about 3% or more at the midpoint—and different currencies are not compared.

Application-path intelligence

What can we see about the application process?

Provider-mediated application path

The current application path comes through a publisher or aggregator. The destination may still lead to an employer-authorized hiring system, but that is not clear enough to assume.

Current destination: jobicy.com · HTTPS

Visible application steps or requirements

  • An assessment, test or work-sample step is explicitly mentioned.

Application effort is estimated from visible listing and source details. Optional steps are kept separate from mandatory ones, and the external form may contain additional requirements that are not visible here.

Application safety context

Application safety check

Basic application-safety context available

The current application destination has a basic transport-safety signal such as HTTPS. This does not verify the employer, vacancy, recruiter or application process.

Evidence checked: Source provenance · Application destination · Listing wording

Observable transport-safety signals

  • The available application destination uses HTTPS.
Before you share money or sensitive information
  • Confirm the vacancy on the employer’s official careers site when practical, especially if a recruiter contacts you outside the listed application path.
  • Check that recruiter email domains and application destinations are consistent with the employer or an identifiable recruiting provider.
  • Do not pay application, processing, training or equipment fees merely to be considered for a job.
  • Do not send cryptocurrency, gift cards, online-banking credentials or PINs as part of an application.
  • Treat unusually fast offers or interviews conducted only through informal messaging channels as reasons to verify the employer independently.

This is a limited safety screen, not employer verification and not a fraud determination. Never send money, cryptocurrency, passwords or sensitive banking credentials merely because a listing appears on a job platform.

Original listing details

The section below comes from the listing source. The decision sections above use the job’s structured pay, location, qualification, mobility and application details to give you additional context.

About Lyra Health

Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About the Role

The Client Support Specialist serves as the critical first point of contact for Lyra clients seeking high-quality mental health care. This is a vital, client-facing role that supports individuals beginning their care journey.

Key responsibilities include conducting needs assessments, connecting clients to appropriate care, performing risk triage and escalation to our clinical teams, and answering benefit, product, and technical questions. Lyra provides extensive training on how to support our clients and meet them where they are in their care journey.

Above all, this team member is committed to supporting each client with confidence and compassion. This is a high-volume, performance-driven contact center environment where proficiency in managing all inbound channels-calls, emails and chats is essential.

Must be able to work one of the following shifts:
Monday - Friday 7:30pm - 4:00am PT

Tuesday - Saturday 7:30pm - 4:00am PT

Sunday - Thursday 7:30pm - 4:00am PT
Tuesday - Saturday 9pm - 5:30am PT

Sunday - Thursday 9pm - 5:30am PT

Responsibilities

  • Demonstrate strong time management skills and flexibility in fielding the unexpected throughout the workday

  • Conduct needs assessment and educate clients about Lyra’s services and benefit offerings

  • Prioritize client safety and wellbeing, with an ability to recognize potential safety concerns and escalate to ensure clients receive an appropriate level of support

  • Engage in feedback and frequent self-assessment of strengths and areas for growth

  • Work well in a structured team environment

  • Demonstrate flexibility with shift changes.

  • Excellent communication skills: written and verbal

  • Technical: You easily navigate through Customer Relationship Management tools.

  • Ability to handle a high volume workload either through chat, email or phones and the ability to pivot between servicing channels as needed

Qualifications

  • Minimum 1 year of direct experience in a customer support, customer service, or high-touch service role.

  • Demonstrate exceptional writing skills and the ability to provide information in a clear and concise manner while conveying a warm and friendly tone

  • Experience with Zendesk, Salesforce, and/or Chat tools; otherwise you pride yourself on picking up new tools/systems quickly.

  • This role requires flexibility to work evenings, weekends, and holidays as part of our regular coverage schedule.

Desired Skills:

  • Experience working remotely is a plus.

  • You are passionate about improving mental health care and excited by our mission of leveraging technology to scale access to evidence-based therapies.

  • You have a proven track record of working across multiple teams in a highly-collaborative manner to support members.

  • Prior experience working in healthcare and/or a technology environment preferred.

Compensation

As a full-time Client Support Specialist, you will be employed by Lyra Health, Inc. The anticipated base rate for this full-time position is $24 per hour. The base rate is determined by role and level, and the base rate will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location.

Annual salary is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include:

  • Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
  • Lyra for Lyrians; coaching and therapy services
  • Competitive time off with pay policies including vacation, sick days, and company holidays
  • Paid parental leave
  • 401K retirement benefits
  • Monthly tech allowance
  • We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more!

We can’t wait to meet you.

Additional Information

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."

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