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Strategic Customer Success Manager, EMEA

Ashby

Location: Europe Advertised pay: EUR 62,000–133,000 / yearly Work arrangement: Region-restricted remote Employment: Full Time Posted: November 8, 2026 Freshness: Posted today Source check: Observed today
Disclosure4 of 5 core facts statedReview uncertainties
Last source observationObserved todayObservation is not employer confirmation.
Application destinationjobicy.comReview the application route and source evidence in the full report below.

Before relying on the listing: Confirm Application closing time with the employer or source. See verification questions

Executive opportunity brief

The decision in one screen

A compact evidence-first read of compensation, flexibility, mobility and what still needs verification. No universal quality score is used.

Compensation positionAbove the current upper quartile28 current same-currency observations
Work flexibilityRegion-restricted remoteBased only on stated location/work-arrangement evidence.
Decision evidence4 of 5 core facts knownThis listing states more core decision facts than the median role in the current sample.
Mobility evidenceSponsorship not establishedUnknown evidence is not treated as unavailable.
Current alternatives971 current same-family rolesCurrent HPJ inventory, not the whole labor market.
Negotiation readinessNegotiation evidence available: advertised pay range, strong decision evidence.Use the private Offer & Negotiation Lab below if an offer arrives.

Fast read

Opportunity DNA

The strongest upside: pay compares strongly with similar current roles. The main trade-off: location rules could change the fit.

May appeal in aCompensation-led search
PayStrong current position

Around the 86th percentile within 28 comparable EUR salary observations.

FlexibilityLocation limits visible

Geographic eligibility is restricted to a country or region.

Entry pathRequirements unclear

The listing does not make the minimum education or experience threshold clear enough yet.

MobilityNot established

Sponsorship and relocation support are not clear from the current listing.

ApplicationSome process detail

Part of the application route can be assessed, but the full external process may contain additional steps.

TraceabilityCurrent source traceable

At least one recent enabled source can still renew this vacancy.

This fingerprint summarizes what is clear, constrained or still unanswered in the current listing. It is a reading aid, not an overall job score.

Decision evidence check

4 of 5 core facts stated

This checks whether the listing states the facts that commonly change an employment decision. It measures disclosure completeness, not whether the opportunity is good or bad.

Facts already stated

  • Compensation
  • Work arrangement
  • Advertised location
  • Employment type

What to verify next

  • Application closing time: Is there a firm application deadline, a rolling review window or no stated closing date?

Advertised location is not proof of work authorization, sponsorship, or legal eligibility. Unknown information is not a negative score; verify those questions separately.

Decision levers

What could make or break the fit?

Reasons to look closer

  • Pay compares strongly with similar current roles: The annualized midpoint is around the 86th percentile among 28 comparable EUR salary observations.

Trade-offs to weigh

  • Location rules could change the fit: Geographic eligibility is restricted to a country or region.

Questions worth asking before you invest more time

  • Confirm whether a degree is actually required, preferred, or replaceable with equivalent experience.
  • Confirm the actual minimum experience requirement rather than assuming preferred background is mandatory.
  • Ask whether visa sponsorship is available before investing significant time in the application.

These questions come from details the listing leaves open. An unanswered point is not treated as a disadvantage.

Opportunity neighborhood

Keep your options open

These live roles sit close enough to this opportunity to make useful comparison points. Look across several employers before deciding what pay, flexibility or access trade-offs you are willing to accept.

Customer Success Manager I | Spain

ExtraHop Networks · Remote — Worldwide

EUR 40,000–50,000 / year Worldwide remote 5/5 core facts

Why it is nearby: Similar work arrangement · Same employment type · Recently posted

About 54% lower advertised midpoint

Product Support Specialist - APAC

Ashby · APAC

SGD 80,000–96,000 / year Region-restricted remote 4/5 core facts

Why it is nearby: Similar work arrangement · Same employment type · Recently posted

Different angle: Seniority is not explicit

Customer Success Manager (K-12)

Knowt Inc. · USA Only

Salary not disclosed Region-restricted remote 4/5 core facts

Why it is nearby: Similar work arrangement · Same employment type · Recently posted

Different angle: Seniority is not explicit

Customer Success Manager, SMB - Mexico

Shopmonkey · Mexico

Salary not disclosed Remote — restrictions unclear 3/5 core facts

Why it is nearby: Similar work arrangement · Same employment type · Recently posted

Different angle: Seniority is not explicit

This neighborhood is drawn from current inventory in the same broad occupation. Similarity is based on explicit listing facts; missing details do not count against a job.

Role market context

How much current choice is visible around this kind of work?

This compares the vacancy with current High Paid Job inventory in the broad Customer success & support roles family. It describes visible choice and disclosure, not future demand or career quality.

Current visible roles971

200 most recent current roles sampled for the disclosure measures below.

Employers represented141

Distinct employers in the bounded current sample, not an estimate of all employers hiring in the market.

Decision-ready disclosure28%

Current sampled roles stating at least four of the five Core Decision Facts.

Compensation stated32%

Requires a numeric amount, explicit ISO currency and supported pay period.

Work arrangement stated84%

Listings with explicit enough remote, hybrid or on-site evidence to classify.

Stated closing time26%

Missing deadline evidence remains unknown and is not interpreted as an open-ended application window.

Disclosure comparison: This listing states more core decision facts than the median role in the current sample. This listing: 4/5 · sample median: 3.0/5.

Currencies with explicit pay evidence in the sample: USD (47) · EUR (6) · GBP (4) · BRL (2). Raw amounts across different currencies are not compared.

This describes current visible High Paid Job inventory in the same broad occupation family. Percentages use a bounded recent sample and are not a forecast, a complete labor-market census or an employer-quality measure.

Constraint opportunity lab

What changes the size of the current opportunity pool?

Each line applies one stricter evidence-based constraint to the same bounded current role-family sample. It helps you see the trade-off in visible choice without deciding which trade-off is right for you.

Require explicit sponsorship or relocation support 0 / 200 0%

Counts only affirmative or possible sponsorship evidence, or relocation explicitly offered. Unknown is not treated as no.

Require worldwide remote evidence 13 / 200 7%

A much stricter subset: only listings with explicit worldwide-remote evidence remain.

Require at least four Core Decision Facts 55 / 200 28%

Shows the subset with enough stated evidence for a more informed first comparison.

Require usable compensation disclosure 63 / 200 32%

Requires amount, explicit ISO currency and a supported pay period. Missing pay evidence remains unknown.

Require a remote-listed arrangement 74 / 200 37%

Counts roles explicitly classified as worldwide remote, region-restricted remote or remote with restrictions still unclear.

Keep the same employment type 115 / 121 95%

Uses only roles with a stated employment type.

Keep this advertised salary floor in the same currency 1 / 6

Only same-currency opportunities with usable annualized pay enter this comparison. Other currencies are not converted or treated as lower.

These are counterfactual filters over a bounded sample of current HPJ inventory in the same broad occupation family. They show how visible choice changes when one evidence-based constraint is applied; they do not tell you which constraint you should choose or predict hiring outcomes. The calculation uses the 200 most recent current roles from 971 visible roles in this broad family.

Salary transparency context

Is pay disclosure typical for this kind of role?

This listing states usable structured compensation. About 32% of the bounded current role sample does the same.

This listingUsable pay stated

Compensation counts only when amount, ISO currency and supported pay period are all known.

Current same-role sample32%

Pay disclosure is limited in the current role sample.

Current employer pattern96%

This employer’s current visible listings disclose pay materially more often than the current same-role sample.

This compares salary-disclosure behavior in current visible listings. It does not compare raw salary amounts across currencies, infer undisclosed pay as zero, or rate employer quality.

Private offer & negotiation lab

Turn an offer into evidence, not guesswork

Enter an annual base offer and, if you want, your own target. HPJ compares only within one explicit currency and never chooses a target for you.

Advertised annualized payEUR 62,000–133,000 / yearListing evidence only.
Current comparable medianInsufficient same-currency sampleAt least 10 observations required.
Current upper quartileNot publishedCurrent HPJ inventory context, not a salary recommendation.

Negotiation evidence available: advertised pay range, strong decision evidence.

Enter an annual base offer to compare it with explicit same-currency evidence. HPJ will not suggest a target for you.

Review the full package · 10 terms

Mark what is confirmed, what needs clarification and what you want to prioritize. These choices and notes stay in this browser.

Base payKnown

Usable advertised compensation is available.

Bonus / commissionMentioned

Variable compensation is mentioned; verify amount, formula, target and eligibility.

Equity / long-term incentivesMentioned

Equity or long-term incentive language is mentioned; verify grant type, vesting and valuation basis.

Retirement / pensionVerify

Retirement or pension benefits are mentioned; verify employer contribution and vesting.

Health benefitsMentioned

Health-benefit language is mentioned; verify coverage, dependants and employee cost.

Paid leaveMentioned

Paid-leave language is mentioned; verify the exact entitlement and carry-over rules.

Work arrangementKnown

A work-arrangement signal is available; verify schedule details before relying on it.

RelocationVerify

Relocation support not established

Visa / work authorizationVerify

Sponsorship not established

Review timingVerify

A review cycle is mentioned; verify timing and whether compensation can change at that review.

Questions worth taking into the offer conversation

  • What retirement or pension contribution does the employer provide?
  • If relocation is relevant, what expenses, timing and repayment conditions are covered?
  • What exact sponsorship or work-authorization conditions apply to this role?
  • When is the first performance and compensation review after joining?
  • Is there a firm application deadline, a rolling review window or no stated closing date?

Occupation intelligence

What broader career references connect to this role?

HPJ uses broad comparison families for current-market analysis. External taxonomy results are reference candidates for that broad family, not a declaration that this vacancy has been authoritatively classified into a specific occupation.

HPJ comparison familyCustomer success & support roles
Adjacent families worth exploringSales roles · Operations & program roles

European occupation references

This service uses the ESCO classification of the European Commission.

U.S. occupation references

This site incorporates information from O*NET Web Services by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). O*NET® is a trademark of USDOL/ETA.

Career reference research

Skills worth investigating

Official occupational context, paired with exact phrases visible in this vacancy. It is not a skills test or an applicant-fit score.

ESCO · European occupation

customer service representative

Usually essential in this ESCO occupation
  • customer service
  • ensure client orientation
  • knowledge base
  • have computer literacy
  • manage schedule of tasks
  • apply conflict management
  • create solutions to problems
Context-dependent ESCO skills
  • data mining methods
  • carry out active selling
  • relationship marketing
  • speak different languages
  • facilitate official agreement

O*NET · U.S. occupation

Customer Service Representatives

O*NET occupation skills
  • Active Listening
  • Service Orientation
  • Speaking
  • Reading Comprehension
  • Critical Thinking
  • Complex Problem Solving
  • Time Management
  • Monitoring
Build my private skill preparation brief Your evidence · Practice · Interview questions

Plan how you might demonstrate or investigate occupational skills. These are broad-family reference examples, not confirmed vacancy requirements. Nothing you enter is sent to High Paid Job.

customer serviceESCO · Essential · Listing mention unknown
ensure client orientationESCO · Essential · Listing mention unknown
knowledge baseESCO · Essential · Listing mention unknown
have computer literacyESCO · Essential · Listing mention unknown
manage schedule of tasksESCO · Essential · Listing mention unknown
apply conflict managementESCO · Essential · Listing mention unknown
create solutions to problemsESCO · Essential · Listing mention unknown
data mining methodsESCO · Optional · Listing mention unknown
carry out active sellingESCO · Optional · Listing mention unknown
relationship marketingESCO · Optional · Listing mention unknown
speak different languagesESCO · Optional · Listing mention unknown
facilitate official agreementESCO · Optional · Listing mention unknown
Active ListeningO*NET · Skills · Listing mention unknown
Service OrientationO*NET · Skills · Listing mention unknown
SpeakingO*NET · Skills · Listing mention unknown
Reading ComprehensionO*NET · Skills · Listing mention unknown
Critical ThinkingO*NET · Skills · Listing mention unknown
Complex Problem SolvingO*NET · Skills · Listing mention unknown
Time ManagementO*NET · Skills · Listing mention unknown
MonitoringO*NET · Skills · Listing mention unknown

Private to this browser. Up to 20 reference skills; not a qualification assessment or hiring prediction.

Useful next question: Which of these occupational reference skills does the hiring manager actually expect for this specific role, and what evidence would demonstrate them?

These skills belong to one reference occupation selected for HPJ’s broad career family, not a verified classification of this vacancy. Text overlap only means a phrase appears in the available listing text; it does not establish an employer requirement, your proficiency, or a qualification gap. A missing mention is unknown, not a deficit.

Adjacent current roles to investigate

Operations & program roles

Privacy Program Manager

Elevenlabs · USA

same seniority band · same employment type · similar work-arrangement evidence
Sales roles

Account Manager

Novu Telefoni AB · MALMÖ, Skåne län, Sverige

same seniority band · same employment type
Sales roles

Founding Sales

Nexcade · London

same seniority band · same employment type

Adjacent-family roles are exploration prompts from current HPJ inventory. They are not inferred qualification matches and they do not imply a promotion path.

Skill bridge

What does this role connect to?

The available listing text does not contain enough recognized skill language for a useful skill bridge yet.

If the named skills are genuinely transferable in your own experience, the occupation map also points to adjacent current families worth researching: Sales roles and Operations & program roles. This is exploration context, not a qualification match.

Skill signals come from explicit text mentions. A mention is not automatically a requirement, and absence from the current top-skill list does not make a skill rare or unimportant. The current career comparison draws on 120 sampled listings; 81 contain a recognized skill signal.

Application Decision Lab

Turn the listing into a preparation plan

Separate what the listing actually states from what you still need to prepare or verify. Your selections and short notes stay in this browser and are never submitted to High Paid Job.

Questions worth resolving before you rely on the opportunity

  • Application closing time: Is there a firm application deadline, a rolling review window or no stated closing date?
  • Work authorization / sponsorship: If sponsorship or work authorization matters to you, what exact immigration or employer-sponsorship conditions apply to this role?
  • Application process: What interview, assessment, portfolio, reference or screening stages are part of the hiring process?

Decision analysis

What the listing really tells you

Useful decision context

For Strategic Customer Success Manager, EMEA at Ashby, the most useful clues right now are the advertised pay can be placed in context, work-location flexibility has usable detail, and the application route gives a few useful clues. Looking at them together makes the trade-offs easier to see.

The advertised pay can be placed in context

Among 28 current comparable salaries in EUR, the normalized annual midpoint is around the 86th percentile. This compares advertised pay in the same currency and does not include every element of total compensation.

Work-location flexibility has usable detail

Location flexibility can be assessed here: Remote with some uncertainty or restrictions, with a Remote Freedom reading of 62/100. The most important location constraint is geographic eligibility is restricted to a country or region..

The application route gives a few useful clues

Provider-mediated application path. The external application may contain additional steps that are not visible from the listing itself.

The listing can be traced to a current source

1 recent enabled source can currently renew this vacancy across 1 source classes. That improves traceability, although it does not verify the employer itself.

How this analysis is assembled

The brief pulls together the parts of the vacancy that can be compared reliably today. Gaps in the listing remain visible instead of being filled with assumptions.

Analysis evidence coverage

How much analysis can the current evidence support?

100%Strong analysis evidence coverage
100%
Current-sample pay position86 / 100

Uses the explainable High Pay Score within the job’s current occupation/seniority/currency comparison sample.

Remote Freedom evidence62 / 100

Measures observable location flexibility and explicit restrictions; it does not determine whether remote work is personally desirable.

Salary evidence qualityMedium confidence · Broad but usable range

The salary is source-provided and normalizable, but the advertised range is broad enough to reduce comparison precision.

Listing freshnessPosted today

The source posting date is today.

Source provenance evidenceEstablished source evidence

At least one enabled source recently observed the vacancy. The source chain is traceable, but this is not independent employer verification.

There is no universal opportunity score because pay, flexibility and access matter differently to different people. Compare Jobs lets you weight the evidence around your own priorities.

Decision checklist

What is supported, uncertain or worth checking?

This checklist separates supported strengths, visible cautions and missing evidence. It is not an overall recommendation or guarantee that the job is suitable for you.

Supported strengths

  • Advertised pay is above much of the current comparable disclosed-salary sample.

Visible cautions

  • Geographic eligibility is restricted to a country or region.
  • Some compensation may be variable or performance-based. Confirm the guaranteed base amount before comparing headline pay.
  • This is remote work with a geographic restriction, not a worldwide-remote vacancy.

Still unknown

  • Visa sponsorship is not established by the available listing data.

Qualifications & access

What qualifications are explicitly stated?

Entry-barrier evidence limited

EducationEducation requirement not established
Required experience evidenceExperience requirement not established
Explicit required barriers0
Explicit access signals0

Qualification signals come from explicit listing wording. Anything not mentioned remains unknown, so silence is never treated as proof that a degree, experience, licence or other requirement is unnecessary.

Pay vs. barriers

Strong pay with stated barriers to weigh

Pay compares strongly, but qualification or location constraints are also visible. Higher pay does not erase those practical requirements.

Current-sample pay position

Comparable disclosed-pay evidence places this job at about 86 / 100 within its current occupation/seniority sample.

Location-freedom constraints

1 explicit Remote Freedom restriction signal is present and is shown separately from qualification requirements.

Evidence gaps that could change this interpretation
  • Education requirement is not established.
  • Required prior-experience level is not established.

This section weighs pay context against clearly stated barriers without collapsing unlike requirements into one universal score. Degree, experience, licensing, clearance and location limits remain separate, and missing qualification details stay unknown.

Beyond the headline

Not enough evidence for a hidden-value finding

Potential hidden value appears only when several distinct non-pay advantages are actually supported. Missing requirements or benefits are never counted as positives.

Strong current-sample pay position

The annualized salary midpoint is at or above about 86% of the current comparable disclosed-salary sample.

Still check: The current application path is provider-mediated rather than directly classified as an employer-authorized or official route.

Hidden Value is an experimental evidence summary, not an investment-style score or guarantee of employability. It only uses explicit current listing evidence and does not infer that an unmentioned qualification is unnecessary.

Explainable opportunity highlight

Why this opportunity stands out

These are supported signals from the current listing and comparison sample—not a guarantee that this is the best job for you.

Above-market current-sample pay

Its annualized salary midpoint is at or above about 86% of the current comparable disclosed-salary sample.

Fresh opportunity

The source posting date is today.

Compensation intelligence

How competitive is this pay?

86/100

Above-market pay in current sample

86%
Comparison familyCustomer success & support roles
Comparable salaries28
Current-sample medianEUR 42,710
Middle 50% of sampleEUR 10,780–76,315
Position in sampleAt or above about 86%
Comparison geographySame occupation and currency
Pay positionAbove the current upper quartile

The annualized midpoint is above the 75th percentile boundary of the current comparable sample.

Why this analysis?

  • This score reflects the current advertised-pay distribution for comparable active jobs in the same currency. It measures pay position, not overall job quality.
  • Salary confidence: Medium. The salary is source-provided and normalizable, but the advertised range is broad enough to reduce comparison precision.
  • Range quality: Broad but usable range.

Employer compensation communication

Pay transparency at Ashby

Very strong current pay transparency

This score uses the employer’s current visible listings and combines how often pay is disclosed with how useful those ranges are. Bonus, equity and benefit mentions are shown separately and do not raise the score.

96/100
96%
Salary disclosure96% · 80 of 83 sampled listings
Range qualityMostly focused or specific pay information
Bonus wording19 current listings
Equity wording58 current listings
Benefits wording68 current listings
Evidence strengthStronger

This pattern comes from the employer’s current visible vacancies. It describes hiring and pay transparency in those listings, not employee satisfaction or a permanent judgement of the employer.

Current employer intelligence

Ashby — current opportunity snapshot

Current opportunities visible83
Salary disclosure96%
Remote-policy evidence coverage100% · 83 of 83 sampled listings
Remote share of known arrangements96%
Worldwide-remote share0%
Known hiring countries10
Sponsorship evidence coverage0% · 0 of 83 sampled listings
Explicit sponsorship outcomes0 confirmed · 0 possible · 0 unavailable
Pattern sample83 of 83 · 100% coverage
Current role-family breadth8
Stated closing-date coverage0%
Relocation evidence coverage0% · 0 explicitly offered
Posted within 7 days27% of listings with a known posting date

Employer Evidence Profile

How often this employer’s current visible sampled vacancies state decision-critical information. These percentages describe evidence coverage, not employer quality.

Compensation96% of sampled current listings

Current sampled listings with advertised compensation evidence.

Work arrangement100% of sampled current listings

Current sampled listings whose work arrangement is clearer than unknown.

Location78% of sampled current listings

Current sampled listings with a supported country signal.

Application timing0% of sampled current listings

Current sampled listings with an explicit closing time.

Posting date100% of sampled current listings

Current sampled listings with a usable posting date.

Sponsorship0% of sampled current listings

Current sampled listings that explicitly indicate confirmed, possible or unavailable sponsorship evidence.

Relocation0% of sampled current listings

Current sampled listings with an explicit relocation signal.

Low coverage means the current visible listings state the information less often. It does not prove that the employer lacks the policy, benefit or support.

Common current occupation families: Customer success (17) · Sales (11) · Software engineering (9)

Visible seniority mix: Senior / lead (20) · Leadership (44)

Current employment-type mix: Full time (82)

Most visible hiring countries in this sample: United States (42) · United Kingdom (8) · Canada (4) · South Korea (3)

Other current roles from this employer

These are other current vacancies visible from the same employer, not endorsements or evidence of future hiring plans.

Current disclosed salary medians by currency

  • USD 195,000 median · 43 disclosed salaries
  • EUR 132,594 median · 16 disclosed salaries
  • GBP 136,000 median · 12 disclosed salaries

Questions worth asking this employer

  • If work authorization matters to you, what sponsorship policy applies to this specific role and location?
  • If a move is required, is relocation assistance available for this position?
  • What is the expected application and interview timeline if the listing does not state a closing date?

These questions are prompted by missing or thin evidence in the employer’s current visible vacancies. Missing evidence is not treated as a negative judgement.

This employer snapshot uses the employer’s current visible listings. Remote and sponsorship rates use only vacancies with explicit evidence, while missing information stays unknown. Salary medians are shown separately by currency and need at least five disclosed salaries. Zero confirmed sponsorship means none was explicitly found in this sample, not that sponsorship is unavailable.

This snapshot describes the employer’s current visible vacancies—things such as pay disclosure and work arrangement. It is not an employee-satisfaction or hiring-quality rating, and different currencies stay separate.

Work-location intelligence

Remote Freedom

62/100

Remote with some uncertainty or restrictions

62%

Why this score?

  • The role is remote but the source identifies a country or regional restriction.

Location restrictions detected

  • Geographic eligibility is restricted to a country or region.

Remote Freedom measures observable location flexibility only. Unknown work-location information remains unscored. Timezone wording is penalized only when it appears restrictive; general collaboration across time zones is not treated as a restriction. A score does not guarantee legal work eligibility, payroll availability or visa sponsorship.

International applicant intelligence

Visa & relocation signals

Sponsorship status is shown only when the listing provides clear enough wording. Employer history or headquarters location is not used to guess an answer.

Visa sponsorshipSponsorship not established

The available listing details do not contain a clear enough sponsorship statement.

RelocationRelocation support not established

The available listing details do not contain a clear enough relocation statement.

Tradeoff check

What’s the catch?

These are visible conditions worth checking before treating the headline compensation as the whole story:

  • Some compensation may be variable or performance-based. Confirm the guaranteed base amount before comparing headline pay.
  • This is remote work with a geographic restriction, not a worldwide-remote vacancy.

Current alternatives

Better-paying alternatives

These current roles show a materially higher annualized salary midpoint in the same broad occupation and currency. Similar seniority, country, work arrangement, employment type and recency are preferred where possible; higher pay alone does not make an alternative a better fit.

About +26% midpoint

Strategic Customer Success Manager - EMEA

Ashby · Europe

Region-restricted remote

Why comparable: Similar work-location arrangement · Same employment type

Check: Seniority is not explicit in the alternative listing.

About +9% midpoint

Technical Support Engineer

Cribl · Germany

Remote — restrictions unclear

Why comparable: Similar work-location arrangement · Same employment type

Check: Seniority is not explicit in the alternative listing.

About +2567% midpoint

Customer Success Manager

Challenge 4 Change GmbH · Hofheim

On-site / hybrid

Check: Seniority is not explicit in the alternative listing.

Alternatives are drawn from the current inventory rather than presented as application recommendations. A pay difference needs to be meaningful—about 3% or more at the midpoint—and different currencies are not compared.

Application-path intelligence

What can we see about the application process?

Provider-mediated application path

The current application path comes through a publisher or aggregator. The destination may still lead to an employer-authorized hiring system, but that is not clear enough to assume.

Current destination: jobicy.com · HTTPS

No additional required application step is clear in the available listing text. This does not mean the external application is one-click or friction-free.

Application effort is estimated from visible listing and source details. Optional steps are kept separate from mandatory ones, and the external form may contain additional requirements that are not visible here.

Application safety context

Application safety check

Basic application-safety context available

The current application destination has a basic transport-safety signal such as HTTPS. This does not verify the employer, vacancy, recruiter or application process.

Evidence checked: Source provenance · Application destination · Listing wording

Observable transport-safety signals

  • The available application destination uses HTTPS.
Before you share money or sensitive information
  • Confirm the vacancy on the employer’s official careers site when practical, especially if a recruiter contacts you outside the listed application path.
  • Check that recruiter email domains and application destinations are consistent with the employer or an identifiable recruiting provider.
  • Do not pay application, processing, training or equipment fees merely to be considered for a job.
  • Do not send cryptocurrency, gift cards, online-banking credentials or PINs as part of an application.
  • Treat unusually fast offers or interviews conducted only through informal messaging channels as reasons to verify the employer independently.

This is a limited safety screen, not employer verification and not a fraud determination. Never send money, cryptocurrency, passwords or sensitive banking credentials merely because a listing appears on a job platform.

Original listing details

The section below comes from the listing source. The decision sections above use the job’s structured pay, location, qualification, mobility and application details to give you additional context.

About this Role

Hi, I’m Loren, the Head of Strategic Customer Success here at Ashby. My team is dedicated to building deep, consultative partnerships within the Enterprise space.

Our Customer Success Team is passionate about shaping and scaling an exceptional upmarket customer experience across the Enterprise Segment. We’re thrilled to be hiring our next CSM in EMEA as we continue to grow the team.

In this role, you’ll partner with Ashby’s largest and most complex customers, focusing on driving product adoption, customer health, and long-term value. You’ll help shape how we support a diverse set of enterprise customers, from high-growth teams to public companies.

Ashby is powerful and highly configurable, requiring depth of understanding. You’ll develop strong product and domain expertise to help customers apply Ashby within their hiring workflows and achieve hiring excellence.

Role Requirements

  • You have a strong track record of customer success experience in B2B SaaS (at least five years), supporting enterprise customers on complex, configurable products, and driving enablement that improves product adoption and long-term customer outcomes.

  • You're excited to own a strategic book of enterprise customers ~20 strategic customers, exceeding $2m in total ARR. You consistently improve the quality of strategic partnerships through multi-threaded relationships and proactive ownership of customer health.

  • You have experience working closely with cross-functional partners across Sales, Product, Support, and Operations, aligning communication across stakeholder groups to deliver cohesive customer outcomes.

  • You love becoming a product and industry expert. You create ‘Ah ha!’ moments by tailoring configuration, driving product adoption, and crafting training to address a customer’s specific challenges so they achieve their intended business outcomes.

  • You’ve worked with technically complex products and show strong curiosity to explore details and understand how things work, enabling you to anticipate risk patterns and proactively support customers through evolving workflows and requirements.

You Should Apply If:

  • 📣 You communicate with precision and clarity. You can take something complex (like a multi-layered report or a nuanced workflow) and explain it simply and confidently to a range of stakeholders..

  • 🎧 You are a listener first. You seek to understand what customers actually need and then advocate for them internally to shape how Ashby evolves for enterprise use cases.

  • ⚙️You thrive in complexity. Ashby is powerful and highly configurable; you’re energized by learning a product with depth, and you can translate that knowledge into practical, creative solutions for your customers.

  • 🧑‍🏫 You’re excited to help shape a new segment. Our Strategic customer motion is still evolving; you’ll be iterating on playbooks, learning and sharing what works, and turning those insights into repeatable processes for the team.

  • 🔍 Your peers describe you as detail oriented. You send crisp follow-up emails, on time. You take pride in internal operations, including timely and accurate CRM updates.

  • 📊 You are always looking for ways to improve your work through data. You use signals and insights to reflect on what’s working, spot risks, and adjust your approach.

  • 👥You may have been a recruiter, hiring manager, or interviewer before. That experience helps you quickly connect Ashby’s workflows to real-world hiring problems (though it’s not required).

Why you shouldn’t apply:

  • You prefer managing a broad book of business (if so, see our High Touch or Startup roles).You prefer managing a broad, high-volume book of business rather than owning a smaller set of strategic, high-context customer relationships.

  • You're interested in managing customer accounts with infrequent and well-defined touchpoints, instead of adaptive, ongoing partnerships required for strategic partnerships.

  • You shine as an exclusively commercial CSM, motivated by variable compensation. While our team's north star metric is revenue retention, we focus on adoption and engagement as leading indicators. For renewal negotiation and upsell, we have a remarkable team of Contract Managers. As such, this role does not currently include variable pay, aligning with our strategy to hire product-oriented CSMs rather than adhering to the conventional Account Manager model.

  • You’re not excited by getting into the details. If diving into reporting nuances, workflow configuration, or hands-on change management with customers feels too granular or operational, this role likely isn’t the right fit.

About Ashby

We’re building the next generation of enterprise software, and we’re starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better. Learn more on our website:https://www.ashbyhq.com/. We are well-funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom. We publicly launched in October 2022 and are already working with thousands of amazing companies, including Opendoor, Plaid, Airtable, Snyk, Benchling and SalesLoft.

We’ve built an incredible team and exceptional product over the past few years, and we are truly just getting started. In short, this is the perfect time to join 🚀

Interview Process

Our interview process is thorough — we aim to ensure each person that joins the team is the right fit for Ashby and will provide ample information for you to assess if Ashby is the right fit for you. The process for this role is as follows:

  • Intro Call with Ashby Recruiting - 30 Minutes

  • Hiring Manager Interview - 45 Minutes

  • Presentation - 45 Minutes

  • Final Panel Interview - 2 hours

    • Rather than a traditional panel interview with a large group, we structure our panel into a series of smaller conversations. This gives you the opportunity to meet with multiple team members in a more conversational setting focused on specific topics, instead of a formal Q&A. You'll discuss how you approach problem solving, how you work with sales, and dive into a product complexity exercise.

Benefits

  • You’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible.

  • 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.

  • Unlimited PTO. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅

  • Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.

  • Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!

  • $100/month education budget with more expensive items (like conferences) covered with manager approval.

  • Private medical insurance, dependent on your region

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.

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