Job intelligence
Serviceinriktad handläggare till Trafikverkets kundservice
Trafikverket
Before relying on the listing: Confirm Compensation with the employer or source. See verification questions
Executive opportunity brief
The decision in one screen
A compact evidence-first read of compensation, flexibility, mobility and what still needs verification. No universal quality score is used.
Fast read
Opportunity DNA
The strongest upside: the application route looks comparatively direct. The main trade-off: the pay picture is incomplete.
A financial comparison will need the approved compensation range.
Regular physical-location attendance is part of the advertised arrangement.
The listing does not make the minimum education or experience threshold clear enough yet.
Sponsorship and relocation support are not clear from the current listing.
The visible path is straightforward and no additional mandatory step is stated in the available listing text.
At least one recent enabled source can still renew this vacancy.
This fingerprint summarizes what is clear, constrained or still unanswered in the current listing. It is a reading aid, not an overall job score.
Decision evidence check
4 of 5 core facts stated
This checks whether the listing states the facts that commonly change an employment decision. It measures disclosure completeness, not whether the opportunity is good or bad.
Facts already stated
- Work arrangement
- Advertised location
- Application closing time
- Employment type
What to verify next
- Compensation: What is the approved compensation range, and what portion is guaranteed base pay rather than variable compensation?
Advertised location is not proof of work authorization, sponsorship, or legal eligibility. Unknown information is not a negative score; verify those questions separately.
Decision levers
What could make or break the fit?
Reasons to look closer
- The application route looks comparatively direct: The primary route points through an employer, an employer-authorized hiring source or an official employment source, and no extra mandatory step is stated in the listing text.
Trade-offs to weigh
- The pay picture is incomplete: No usable salary range is stated, so a meaningful financial comparison is not possible yet.
- Location rules could change the fit: Regular physical-location attendance is part of the advertised arrangement.
Questions worth asking before you invest more time
- Ask for the approved compensation range before comparing this opportunity financially.
- Confirm whether a degree is actually required, preferred, or replaceable with equivalent experience.
- Confirm the actual minimum experience requirement rather than assuming preferred background is mandatory.
- Ask whether visa sponsorship is available before investing significant time in the application.
These questions come from details the listing leaves open. An unanswered point is not treated as a disadvantage.
Salary transparency context
Is pay disclosure typical for this kind of role?
This listing does not state usable structured compensation, and the current role sample is still too small for a reliable disclosure-rate comparison.
Compensation counts only when amount, ISO currency and supported pay period are all known.
At least ten current comparable roles are required before HPJ publishes a disclosure percentage.
Employer-level comparison is withheld until enough current employer listings are available.
This compares salary-disclosure behavior in current visible listings. It does not compare raw salary amounts across currencies, infer undisclosed pay as zero, or rate employer quality.
Private offer & negotiation lab
Turn an offer into evidence, not guesswork
Enter an annual base offer and, if you want, your own target. HPJ compares only within one explicit currency and never chooses a target for you.
Negotiation evidence available: strong decision evidence.
Enter an annual base offer to compare it with explicit same-currency evidence. HPJ will not suggest a target for you.
Review the full package · 10 terms
Mark what is confirmed, what needs clarification and what you want to prioritize. These choices and notes stay in this browser.
The approved base-pay range is not established in the listing.
Variable compensation is mentioned; verify amount, formula, target and eligibility.
Equity or long-term incentive language is mentioned; verify grant type, vesting and valuation basis.
Retirement or pension benefits are mentioned; verify employer contribution and vesting.
Health-benefit language is mentioned; verify coverage, dependants and employee cost.
Paid-leave language is mentioned; verify the exact entitlement and carry-over rules.
A work-arrangement signal is available; verify schedule details before relying on it.
Relocation support not established
Sponsorship not established
A review cycle is mentioned; verify timing and whether compensation can change at that review.
Questions worth taking into the offer conversation
- What is the approved base-pay range for this role?
- Is there a bonus, commission or other variable-pay component, and how is it calculated?
- Does the package include equity or another long-term incentive, and what are the vesting terms?
- What retirement or pension contribution does the employer provide?
- What health coverage is included and what costs remain with the employee?
- How much paid leave is provided and what are the carry-over or blackout rules?
- If relocation is relevant, what expenses, timing and repayment conditions are covered?
- What exact sponsorship or work-authorization conditions apply to this role?
Skill bridge
What does this role connect to?
The available listing text does not contain enough recognized skill language for a useful skill bridge yet.
Skill signals come from explicit text mentions. A mention is not automatically a requirement, and absence from the current top-skill list does not make a skill rare or unimportant.
Application Decision Lab
Turn the listing into a preparation plan
Separate what the listing actually states from what you still need to prepare or verify. Your selections and short notes stay in this browser and are never submitted to High Paid Job.
Questions worth resolving before you rely on the opportunity
- Compensation: What is the approved compensation range, and what portion is guaranteed base pay rather than variable compensation?
- Work authorization / sponsorship: If sponsorship or work authorization matters to you, what exact immigration or employer-sponsorship conditions apply to this role?
- Application process: What interview, assessment, portfolio, reference or screening stages are part of the hiring process?
Decision analysis
What the listing really tells you
Serviceinriktad handläggare till Trafikverkets kundservice at Trafikverket becomes easier to judge once the location rules are clear enough to judge, the application route gives a few useful clues, and the listing can be traced to a current source are viewed together. Here is the current read from the information available.
The location rules are clear enough to judge
Location flexibility can be assessed here: Primarily location-bound, with a Remote Freedom reading of 18/100. One practical limit to notice is regular physical-location attendance is part of the advertised arrangement..
The application route gives a few useful clues
More direct application path. The external application may contain additional steps that are not visible from the listing itself.
The listing can be traced to a current source
The opportunity currently has 1 renewable source path across 1 source classes. Multiple independent paths can strengthen continuity, but they are not a substitute for checking the application destination.
How this analysis is assembled
The brief pulls together the parts of the vacancy that can be compared reliably today. Gaps in the listing remain visible instead of being filled with assumptions.
Analysis evidence coverage
How much analysis can the current evidence support?
This title does not yet fit a reliable comparison family, so a pay percentile is not shown.
Measures observable location flexibility and explicit restrictions; it does not determine whether remote work is personally desirable.
Missing compensation is not treated as negative evidence; this dimension simply remains unavailable.
The listing was posted about 5 days ago.
The vacancy has recent enabled provenance through a comparatively direct source lane. This strengthens traceability, not employer verification.
There is no universal opportunity score because pay, flexibility and access matter differently to different people. Compare Jobs lets you weight the evidence around your own priorities.
Decision checklist
What is supported, uncertain or worth checking?
This checklist separates supported strengths, visible cautions and missing evidence. It is not an overall recommendation or guarantee that the job is suitable for you.
Supported strengths
- Recent provenance includes a comparatively direct source lane, improving traceability.
- The current provenance provides a comparatively direct application route.
Visible cautions
- Regular physical-location attendance is part of the advertised arrangement.
Still unknown
- There is not enough comparable salary evidence to establish this job’s current pay position.
- Visa sponsorship is not established by the available listing data.
Pay vs. barriers
Opportunity Efficiency not assessed
The current pay position is not reliable enough to weigh compensation against the stated barriers.
1 explicit Remote Freedom restriction signal is present and is shown separately from qualification requirements.
- Current comparable pay position is unavailable.
- Education requirement is not established.
- Required prior-experience level is not established.
This section weighs pay context against clearly stated barriers without collapsing unlike requirements into one universal score. Degree, experience, licensing, clearance and location limits remain separate, and missing qualification details stay unknown.
Beyond the headline
Not enough evidence for a hidden-value finding
Potential hidden value appears only when several distinct non-pay advantages are actually supported. Missing requirements or benefits are never counted as positives.
Hidden Value is an experimental evidence summary, not an investment-style score or guarantee of employability. It only uses explicit current listing evidence and does not infer that an unmentioned qualification is unnecessary.
Compensation intelligence
How competitive is this pay?
This title does not yet fit a reliable comparison family, so a pay percentile is not shown.
Why this analysis?
- This title does not yet fit a reliable comparison family, so a pay percentile is not shown.
- Salary confidence: Not available. No disclosed salary can currently be normalized for comparison. Missing compensation is not treated as low-quality salary evidence.
- Range quality: No disclosed range.
Employer compensation communication
Pay transparency at Trafikverket
Limited current pay transparency
This score uses the employer’s current visible listings and combines how often pay is disclosed with how useful those ranges are. Bonus, equity and benefit mentions are shown separately and do not raise the score.
This pattern comes from the employer’s current visible vacancies. It describes hiring and pay transparency in those listings, not employee satisfaction or a permanent judgement of the employer.
Current employer intelligence
Trafikverket — current opportunity snapshot
Employer Evidence Profile
How often this employer’s current visible sampled vacancies state decision-critical information. These percentages describe evidence coverage, not employer quality.
Current sampled listings with advertised compensation evidence.
Current sampled listings whose work arrangement is clearer than unknown.
Current sampled listings with a supported country signal.
Current sampled listings with an explicit closing time.
Current sampled listings with a usable posting date.
Current sampled listings that explicitly indicate confirmed, possible or unavailable sponsorship evidence.
Current sampled listings with an explicit relocation signal.
Low coverage means the current visible listings state the information less often. It does not prove that the employer lacks the policy, benefit or support.
Common current occupation families: Finance Accounting (1)
Visible seniority mix: Senior / lead (1)
Current employment-type mix: Full time (16)
Most visible hiring countries in this sample: Sweden (16)
Other current roles from this employer
Senior controller i Verksgemensam styrning
Ort enligt annonsen, Stockholms län, Sverige
Senior / lead · Remote — restrictions unclearSystemtekniker inom analys och BI-plattformar
Ort enligt annonsen, Dalarnas län, Sverige
Seniority not clearly specified · Remote — restrictions unclearRegional Direktör, Planering Norra regionen
Ort enligt annonsen, Norrbottens län, Sverige
Seniority not clearly specified · On-site / hybridSystemutvecklare IT med inriktning mot Arbetsflöden
Ort enligt annonsen, Västra Götalands län, Sverige
Seniority not clearly specified · Remote — restrictions unclearThese are other current vacancies visible from the same employer, not endorsements or evidence of future hiring plans.
There are not yet five current disclosed salaries in one currency, so an employer pay median would be too thin to be useful.
Questions worth asking this employer
- What compensation range applies to this role, and which parts of total compensation are fixed versus variable?
- If work authorization matters to you, what sponsorship policy applies to this specific role and location?
- If a move is required, is relocation assistance available for this position?
These questions are prompted by missing or thin evidence in the employer’s current visible vacancies. Missing evidence is not treated as a negative judgement.
This employer snapshot uses the employer’s current visible listings. Remote and sponsorship rates use only vacancies with explicit evidence, while missing information stays unknown. Salary medians are shown separately by currency and need at least five disclosed salaries. Zero confirmed sponsorship means none was explicitly found in this sample, not that sponsorship is unavailable.
This snapshot describes the employer’s current visible vacancies—things such as pay disclosure and work arrangement. It is not an employee-satisfaction or hiring-quality rating, and different currencies stay separate.
Work-location intelligence
Remote Freedom
Primarily location-bound
Why this score?
- The listing is on-site or hybrid rather than location independent.
Location restrictions detected
- Regular physical-location attendance is part of the advertised arrangement.
Remote Freedom measures observable location flexibility only. Unknown work-location information remains unscored. Timezone wording is penalized only when it appears restrictive; general collaboration across time zones is not treated as a restriction. A score does not guarantee legal work eligibility, payroll availability or visa sponsorship.
International applicant intelligence
Visa & relocation signals
Sponsorship status is shown only when the listing provides clear enough wording. Employer history or headquarters location is not used to guess an answer.
The available listing details do not contain a clear enough sponsorship statement.
The available listing details do not contain a clear enough relocation statement.
Tradeoff check
What’s the catch?
No obvious trade-off appears in the available job details. That does not mean the role has no drawbacks, so the original listing and employment terms are still worth reading carefully.
Application-path intelligence
What can we see about the application process?
More direct application path
The primary route is a direct-employer, employer-authorized hiring or official government source. That can reduce intermediary steps, although the external form may still be lengthy.
Current destination: trv.heroma.se · HTTPS
No additional required application step is clear in the available listing text. This does not mean the external application is one-click or friction-free.
Application effort is estimated from visible listing and source details. Optional steps are kept separate from mandatory ones, and the external form may contain additional requirements that are not visible here.
Application safety context
Application safety check
Basic application-safety context available
The current application destination has a basic transport-safety signal such as HTTPS. This does not verify the employer, vacancy, recruiter or application process.
Evidence checked: Source provenance · Application destination · Listing wording
Observable transport-safety signals
- The available application destination uses HTTPS.
Before you share money or sensitive information
- Confirm the vacancy on the employer’s official careers site when practical, especially if a recruiter contacts you outside the listed application path.
- Check that recruiter email domains and application destinations are consistent with the employer or an identifiable recruiting provider.
- Do not pay application, processing, training or equipment fees merely to be considered for a job.
- Do not send cryptocurrency, gift cards, online-banking credentials or PINs as part of an application.
- Treat unusually fast offers or interviews conducted only through informal messaging channels as reasons to verify the employer independently.
This is a limited safety screen, not employer verification and not a fraud determination. Never send money, cryptocurrency, passwords or sensitive banking credentials merely because a listing appears on a job platform.
Original listing details
The section below comes from the listing source. The decision sections above use the job’s structured pay, location, qualification, mobility and application details to give you additional context.
Gör skillnad i människors vardag - När något händer i trafiken eller någon undrar över ett infrastrukturprojekt är det ofta kundservice de ringer först. Som handläggare hos oss är du därför en viktig röst för Trafikverket - den som lyssnar, hjälper och ser till att människor kommer vidare i sina frågor.
ArbetsuppgifterSom handläggare på Trafikverkets kundservice är du ofta den första kontakten människor har med oss som myndighet. Det gör din roll viktig. I varje samtal och i varje ärende har du möjlighet att skapa ett gott första intryck - genom att lyssna, förstå och hjälpa våra kunder.
Hos oss handlar kundservice om att sätta sig i kundens skor. Våra kunder hör av sig av olika anledningar: de har frågor om pågående infrastrukturprojekt, eller ringer för att rapportera om ett hinder på vägen. Andra behöver vägledning till annan kontakt inom Trafikverket och då hjälper vi på kundservice till med att komma vidare med sitt ärende. Din uppgift som handläggare och representant för Trafikverkets kundservice är att möta våra kunder på ett professionellt och serviceinriktat sätt, ge tydliga svar och se till att de känner sig trygga i kontakten med Trafikverket.
Arbetet består främst av att hantera inkommande ärenden via telefon och skrift i våra ärendehanteringssystem. Telefonen är en central del av rollen och under vissa perioder kan tempot vara högt med många samtal. För dig som trivs i dialogen med människor och tycker om att hjälpa till, lösa frågor och skapa bra kundmöten är det en stimulerande och varierad arbetsdag.
Du arbetar tillsammans med kollegor som delar ett starkt servicefokus och ett gemensamt mål: att ge våra kunder ett professionellt, vänligt och effektivt bemötande varje dag.
Vår kundservice finns tillgänglig dygnet runt, årets alla dagar. Den här tjänsten innebär i huvudsak arbete dagtid med flexarbetstid. Som en del av arbetet ingår även två återkommande arbetspass som förekommer regelbundet (men inte varje dag): ett morgonpass kl. 06.15-14.45 och ett senare dagpass kl. 10.00-18.30.
KvalifikationerVem är du?
För att lyckas och trivas i den här rollen behöver du ha starkt kundfokus, god samarbetsförmåga, vara flexibel och lösningsorienterad. Du kommer ha många kontaktytor internt och externt, därför är det viktigt att du är kommunikativ och kan förmedla ditt budskap på ett tydligt och förtroendefullt sätt. Du är självgående och trivs med att hantera uppgifter utifrån fastställda arbetssätt och rutiner.
Vi söker dig som har
- en avslutad gymnasial utbildning
- aktuell och relevant erfarenhet av att ha besvarat kundärenden via telefon i support eller kundtjänst
- aktuell och relevant erfarenhet av digitala system med koppling till kundärendehantering
- goda kunskaper i svenska i tal och skrift
- goda kunskaper i engelska i tal och skrift
Det är också önskvärt om du har
- erfarenhet av kundservice i en teknisk komplex organisation
Möjliga placeringsorter: Borlänge eller Solna.
För att undvika att du missar viktig information om din ansökan behöver du se till att hålla dig uppdaterad via Min karriärsida! Vi använder främst mail (från mejladress: noreply@heroma.se) för att göra utskick och kallelser. Kolla din inkorg och även skräppost/SPAM regelbundet under denna tid för att vara säker på att du får all information från oss! Du kan med fördel även lägga till den mejladressen i dina mejlkontakter.
I denna rekrytering används webbaserade tester användas som en del i urvalet. Intervjuer kommer att ske digitalt via Skype och är planerade att genomföras under vecka 50-51.
För tjänsten ligger ett lönespann mellan ca 30-34 000 kronor per månad, beroende på relevant erfarenhet, kompetens och det ansvar som rollen innebär. Lönen sätts individuellt utifrån en samlad bedömning av dessa faktorer i förhållande till tjänstens krav.
AnsökanDe frågor som du får besvara när du skickar in din ansökan kommer att ligga till grund för det första urvalet vi gör. Om det inte står något annat i annonsen vill vi att du bifogar ditt CV. Vi har slutat begära in personligt brev eftersom vi inte har med det som del av urvalsunderlaget. Om du har skyddade personuppgifter ska du kontakta ansvarig chef för rekryteringen så att din ansökan blir hanterad enligt särskilda rutiner. Du hittar namn och kontaktuppgifter till chefen i annonsen.
På Planering är du ingången till Trafikverket för dem som vi finns till för: medborgare och näringsliv. Omvärldens tillgång till våra servicetjänster och till oss som myndighet är viktig. Det är därför vi vill ta vara på digitaliseringens möjligheter till fullo. Vi behöver smarta e-tjänster och effektiv hantering av både ärenden och dokument.
På Trafikverket jobbar vi med att göra Sverige närmare. Vi tror på att en förening av olika erfarenheter, bakgrunder och perspektiv är den bästa grunden för att bygga en arbetsplats fri från diskriminering och en miljö där alla trivs och gör sitt bästa. Vi tror på mångfald där den gemensamma nämnaren är pålitlighet, engagemang och mod. För det är så vi bäst representerar vårt samhälle.
Listing provenance
Where did this job come from?
See where this vacancy came from and whether more than one current source can still support it. Source names help with traceability and attribution; they are not endorsements or guarantees.
The vacancy has recent enabled provenance through a comparatively direct source lane. This strengthens traceability, not employer verification.
- Continuity
- One recent renewable source
- Source-class independence
- One renewable source class
- Last source observation
- Observed in the past 3 days
This records when High Paid Job last observed the vacancy in source evidence. It confirms source presence, not that the employer edited the vacancy at that time.
- 1 enabled source recently observed this vacancy.
- At least one recent enabled source is a direct-employer, employer-authorized or official public source.
Source confidence is about traceability and continuity. It is separate from application safety and should not be read as an employer reputation rating.
This vacancy is supplied through an official public employment service. The source identifies where the listing was published; it is not an employer endorsement.
Listing source: Arbetsförmedlingen. Destination: trv.heroma.se. The application opens in a new tab so you can keep this report open.